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Sonos Digital Music System manual

Models: Digital Music System

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Chapter A: Tips and Troubleshooting

A-3

2. Check Router

You can bypass your router’s switch to see if there are any router configuration issues (note that the ZonePlayer and the computer will still have Internet access in this configuration):

•Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.

•Temporarily remove any other components that are wired to your network.

•Connect an Ethernet cable from the computer directly to the back of the Zone- Player, and then connect another Ethernet cable from the ZonePlayer directly to one of the LAN ports on your router.

•When you make a change to your network configuration, you may need to pow- er cycle the ZonePlayer by unplugging the power cord, and then plugging it back in.

•If you are not using a router, see http://faq.sonos.com/norouter.

3.Check Wiring

Check the link/activity lights on both the router and the ZonePlayer. They should be green, and there should be blinking activity lights.

•If the green link lights are not lit, try connecting to a different port.

•If the link lights still do not light, try connecting a different Ethernet cable.

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Sonos Digital Music System manual

Contents

User Guide Page Contents Managing Zones Desktop Controller for Windows Appendix a Tips and Troubleshooting Regulation Information Page Network Requirements Your Computer RequirementsSystem requirements Compatible operating systemsCompatible playlist formats Technical SupportCompatible music file formats Compatible streaming formatsAdditional Information System RegistrationLanguage Preference Select your language preference, and then press OK Windows Shortcut KeysMacintosh Shortcut Keys Sonos Digital Music System User Guide New to Sonos? Already have Sonos?Setting Up a New Sonos System Connect a Sonos component to your home network Setup illustrations into routerSetup illustrations no open router port System Setup If you are connecting a ZonePlayer Attach the power cord and plug in the ZonePlayerPlace the ZonePlayers in the rooms of your choice Connect to a home theater or amplifier Connect to a computer or powered speakersInstall software Add the Sonos Controller When and why should I use a wireless connection? Adding To An Existing Sonos SystemAdd a ZoneBridge Choose one of the following options Add a ZonePlayer If desiredPlace the ZonePlayer in the room you have selected To rename using Desktop Controller software Renaming a ZonePlayer or ZoneBridgeAdd a Controller To turn off using Desktop Controller software Turning Off White Status IndicatorSelect White Status Indicator Light, and press OK Changing a ZonePlayer’s Operating ModeUsing the Desktop Controller software Equalization Sound SettingsTurning Off Music System Use the scroll wheel to select a zone, and press OKUsing Line-out To control the volume from home theaterTo connect to a home theater To control the volume from Sonos system Connecting a music source Using Line-inSystem Setup To connect using Sonos Controller Select Advanced SettingsLine-In Encoding Changing the line-in encoding settingUse Uncompressed if Use Compressed ifOn/Off ZonePlayer FrontButton to mute or unmute this ZonePlayer Analog audio ZonePlayer 100 Rear Panel ConnectorsFixed/variable Toslink ZonePlayer 80 Rear Panel ConnectorsToslink digital audio out ZoneBridge Front ZoneBridge status indicatorZoneBridge Rear Panel Zone Groups What Are Zones?Linking Zones Using the Desktop ControllerClick Link Zone, or From the Zones menu, select Link ZoneSynchrony until you drop the zones from the zone group Dropping Zones Available Music Sources What is your music library?What is a Sonos playlist? What is a music queue?What is Internet radio? What is Line-in?Click Add a Share Using the Desktop Controller for WindowsResetting music library permissions From the Music menu, select Update Music Index NowFrom the Music menu, select Schedule Music Index Updates Removing a shared folderUsing the Desktop Controller for Macintosh Adding a shared folder from the list Using the Sonos ControllerManaging and Playing Music Scheduling automatic updates Stop accessing a shared folderFrom the Music menu, select System Settings, and press OK Updating the music indexSelecting from music library BrowseSearch Select to expand the music outline for any selection Drag and drop OK button Power scroll Music Library Preferences Using Desktop Controller softwareSort folders by preference Compilation albumsCheck the Part of a compilation checkbox Within iTunesWithin Sonos Select Group Using AlbumArtist, and then press OKUsing Desktop Controller Select File or SonosPreferences Contributing artistsDon’t group compilations Imported playlists M3U, WPL and PLS supportITunes support Managing the Music Queue Removing a track from the queue Using the Sonos Controller Press View QueueMoving a track within the queue Track disappears from the queue listClearing the music queue Select Move TrackPress Place Track Press Play Mode Changing the play modeMusic Services Viewing large album artFrom the Now Playing screen, press the OK button Activating a music trial Using the Desktop Controller for Windows Showing/hiding the Music Services tabSic Services tab in the Music Library box Your music service passwordAudible.com Removing a music service trialSonos Digital Music System User Guide Adding an Audible account Using the Desktop Controller for MacintoshAdding an additional Audible account to Sonos After the trial expires NapsterFrom the Music Services tab, select Napster Trial Selecting music from Napster Play Now Play NextNapster Automix Play Now Select Artist AutomixAdding selections to your Napster Library Napster RadioUsing the Desktop Controller for Macintosh Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK Select Napster Trial, and press ManageSelecting music Your user name and password will be verified with NapsterMy Playlists From the Music menu, select Napster Adding tracks or albums to your Napster LibraryFrom the Music menu, select Napster Selecting a Napster radio station PandoraUsing the Desktop Controller for Macintosh Click Update From the Music Services tab, select Pandora Radio TrialClick Continue Select Pandora Radio, and click ContinueAccount below Click the Update linkUpgrading your Pandora account Your account information will be verified with PandoraCreating a new station from an artist or track Adding a new stationAdding more music to a station From the Music menu, select Add more kinds of musicDeleting a station Renaming a stationRating a track Select Don’t play this track for a monthWhy is this track playing? Select Why is this track playing?Bookmarking a track New users after the trial expires From the Music menu, select Set Up Music Services Upgrading your Pandora account Right-click and select Add more kinds of music Your current Pandora radio stations are displayedRenaming a station Using the Sonos Controller Upgrading your Pandora account Select Artist Name or Track Name and press OK Select Pandora RadioPandora Radio, and press OKFrom the Now Playing screen, select Pandora Press the Edit Station buttonSelect Edit Station Select Don’t play this track for a month Bookmarking a track RhapsodyUsing the Desktop Controller for Windows Selecting music from Rhapsody Using ‘drag and drop’ Using SearchRhapsody Music Guide Select Add to My Rhapsody Library Using Rhapsody with UPnPRhapsody Radio Select Rhapsody ChannelsChange Sonos setting Click Continue Click the Music Services tab Click Play Now Using Rhapsody with UPnPSelect a zone Select Subscribe to Rhapsody, and press OK Select Rhapsody Trial, and press ManageSelecting music From the Music menu, select RhapsodyRhapsody Channels Selecting a Rhapsody radio stationSirius If you are a standard Sirius Satellite Radio subscriber Upgrading your Sirius account ’m New to Sirius Internet Radio insteadSelecting a Sirius radio station Select Sirius Internet Radio, and click NextIf you’re new to Sirius Internet Radio Click Continue ’m New to Sirius Internet Radio instead Select Sirius Internet Radio, and click Continue Using the Sonos Controller Select Sirius RadioSIRIUS Radio, and press OK Windows Media Player Enabling Windows media sharingStart Windows Media Player Click the Library tab Select Media SharingTurning on automatic media sharing Click the Settings button Selecting music from Windows Media PlayerMedia Creating a Sonos Playlist Using the Desktop Controller Sonos PlaylistsSelect QueueSave Queue as Sonos Playlist from the Play menu Deleting a Sonos Playlist Using the Desktop Controller Internet Radio Renaming a Sonos Playlist Using the Desktop ControllerPlaying an Internet radio station Select Rename PlaylistSelect Play Now Using the Sonos Controller Setting your Internet radio preferenceAdding an Internet radio station Select Add New Internet Radio Station from the Music menuAdding a station to your Favorite Stations list Editing a radio stationDeleting a station from your Favorite Stations list Auto updating your Internet Radio ListSonos Digital Music System User Guide Desktop Controller for Windows Playback Controls Volume Control Setting date and time Clock and AlarmsAdding an alarm From the Zones menu, select Clocks and Alarms Click NewEditing an alarm Deleting an alarmShowing the clock screen Software Updates Setting a sleep timerSetting software update preferences Click the outdated zone to begin the software update process ZonePlayer software updatesSelecting a different wireless channel Additional PreferencesLine-in encoding Display the Firewall settings screen Zone Alarm free versionFirewall Information Microsoft Windows FirewallSelect Utilities in the System Services Zone Alarm ProMcAfee Personal Firewall Plus Select OKISS Black Ice Protection Norton Personal FirewallRight-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Menu bar Playback controls Volume controls Zones pane Controlling the Volume Setting date and time Adjusting sound settings DCRMuting all zones DCR To unmute all, select Unmute All Zones from the Play menuAlarms Setting a sleep timer From the Sonos menu, select Check for Updates Downloading software updatesSelecting different wireless channel DCR Additional SettingsOpen the System Preferences window UninstallingSelect the Sharing icon, and then select the Firewall tab Mac OS X’s built-in firewall forFrom the Norton Antivirus Setup window, select New Enabling Windows File Sharing Internet Security Barrier for Mac OSClose the System Preferences window Sonos Digital Music System User Guide Connecting the Controller FeaturesBattery Charge Indicator Battery ChargingBattery Replacement Navigation Using the ControllerZones MusicPlayback Group volum e bar Sleep modes Sensors and indicatorsSelect Date and Time Settings From the Music menu, select Clocks and AlarmsTurn off Controller Deep SleepSonos Controller Select Clocks and AlarmsView Clock from the Music menu Will display on this Controller when the alarm goes offController Viewing the clockWhen an alarm goes off Online UpdatesAuto check for software updates Select Advanced SettingsAuto Check for Software UpdatesController software updates Adjusting Controller Settings Sleep Timer Docked Sleep Timer UndockedAdvanced Settings Click SoundSort folders by Select Advanced SettingsWireless Channel Desktop Controller software won’t run Basic TroubleshootingSelect Add music stored on this computer and click Next ZonePlayer or ZoneBridge not detected during setupCheck Router ZonePlayer isn’t operating properly DHCP/AutoIP IssuesZonePlayer volume level reduces ZonePlayer status indicator lit, but no soundZonePlayer has stopped playing music Sound produced from only one speakerController screen is frozen Zones do not display properlyComponents Controller acting sluggish Music stops when I use my 2.4 GHz cordless phoneController doesn’t work in some parts of my home Move the Controller closer to a ZonePlayerWireless bridge setup example Tested, compatible hardware Can I Eliminate The First Wire?Linksys WET54GS5 Tested, not compatible hardwareSelect Reset Desktop Controller from the Help menu Resetting the Desktop ControllerSelect Reset Desktop Controller from the Sonos menu Click Reset Select QuitSonos Digital Music System User Guide Chapter a Tips and Troubleshooting About Your Music System Support DiagnosticsCan’t Find What You’re Looking For? SonosSonos ZonePlayer Sonos Device SpecificationsAudio Services Supported Specifications subject to change without noticeSound Quality Connection required. Internet functionality may require Sonos Controller CR100 FeatureDescription Display and User InterfaceSonos ZoneBridge Feature Description Power/ConnectionsSpecifications subject to change without notice Drive Components Sonos Loudspeaker SP100System Setup Using the Controller Sonos Setup Using ControllerSonos Digital Music System User Guide Setup with a NAS Device no router Go off Chapter C Sonos Setup Using Controller Sonos Digital Music System User Guide Index Alarms Index Controller, turn off Factory reset A-6 ITunes ITunes compilations Keyboard shortcuts 1-4,1-5 Motion sensor 7-8,7-14move track Now Playing screen, large album art OK button Reset Desktop Controller A-9reset permissions Set sleep timer 7-10set time Solid amber ZonePlayer light A-10solid red light A-11 Sonos Digital Music System User Guide Zone groups 3-1ZoneAlarm free Sonos Digital Music System User Guide