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Sonos Digital Music System manual Support Diagnostics

Models: Digital Music System

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A-12	Sonos Digital Music System User Guide

About Your Music System

If you make a call to Sonos Customer Support, you may be asked for specific details regarding your Sonos Digital Music System. You can find this information by choosing one of the following options:

•From the Music menu on your SonosController, select System Settings>About Your Digital Music System.

Or,

•From the Sonos Desktop Controller for Windows menu bar, select Help>About Sonos Desktop Controller.

Or,

•From the Sonos Desktop Controller for Macintosh menu bar, click Sonos>About

Sonos.

Support Diagnostics

•Support Diagnostics should only be accessed when you are talking with a Sonos Support representative. (Go to www.sonos.com/support/phone_support to find the correct telephone number for your country.)For general Sonos support information, go to http://www.sonos.com/support.

Using the Desktop Controller

1.From the File (or Sonos) menu, click Preferences.

2.Click the Diagnostics tab.

3.Click Submit Diagnostics if you are instructed to by your Sonos Support representative.

Can’t Find What You’re Looking For?

If you can’t find the answer to your question in our documentation, please visit our Frequently Asked Questions (FAQ) pages at http://www.sonos.com/support or ask us a question at http://faq.sonos.com/ask.

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Sonos Digital Music System manual Support Diagnostics

Contents

User Guide Page Contents Managing Zones Desktop Controller for Windows Appendix a Tips and Troubleshooting Regulation Information Page System requirements Your Computer RequirementsNetwork Requirements Compatible operating systemsCompatible music file formats Technical SupportCompatible playlist formats Compatible streaming formatsAdditional Information System RegistrationLanguage Preference Windows Shortcut Keys Select your language preference, and then press OKMacintosh Shortcut Keys Sonos Digital Music System User Guide Already have Sonos? New to Sonos?Setting Up a New Sonos System Setup illustrations into router Connect a Sonos component to your home networkSetup illustrations no open router port System Setup If you are connecting a ZonePlayer Attach the power cord and plug in the ZonePlayerPlace the ZonePlayers in the rooms of your choice Connect to a computer or powered speakers Connect to a home theater or amplifierInstall software Add the Sonos Controller When and why should I use a wireless connection? Adding To An Existing Sonos SystemAdd a ZoneBridge Choose one of the following options Add a ZonePlayer If desiredPlace the ZonePlayer in the room you have selected To rename using Desktop Controller software Renaming a ZonePlayer or ZoneBridgeAdd a Controller Turning Off White Status Indicator To turn off using Desktop Controller softwareChanging a ZonePlayer’s Operating Mode Select White Status Indicator Light, and press OKTurning Off Music System Equalization Sound SettingsUsing the Desktop Controller software Use the scroll wheel to select a zone, and press OKUsing Line-out To control the volume from home theaterTo connect to a home theater To control the volume from Sonos system Using Line-in Connecting a music sourceSystem Setup To connect using Sonos Controller Use Uncompressed if Changing the line-in encoding settingSelect Advanced SettingsLine-In Encoding Use Compressed ifZonePlayer Front On/OffButton to mute or unmute this ZonePlayer ZonePlayer 100 Rear Panel Connectors Analog audioFixed/variable ZonePlayer 80 Rear Panel Connectors ToslinkToslink digital audio out ZoneBridge status indicator ZoneBridge FrontZoneBridge Rear Panel What Are Zones? Zone GroupsUsing the Desktop Controller Linking ZonesClick Link Zone, or From the Zones menu, select Link ZoneSynchrony until you drop the zones from the zone group Dropping Zones What is your music library? Available Music SourcesWhat is Internet radio? What is a music queue?What is a Sonos playlist? What is Line-in?Using the Desktop Controller for Windows Click Add a ShareFrom the Music menu, select Schedule Music Index Updates From the Music menu, select Update Music Index NowResetting music library permissions Removing a shared folderUsing the Desktop Controller for Macintosh Using the Sonos Controller Adding a shared folder from the listManaging and Playing Music From the Music menu, select System Settings, and press OK Stop accessing a shared folderScheduling automatic updates Updating the music indexSelecting from music library BrowseSearch Select to expand the music outline for any selection Drag and drop OK button Power scroll Sort folders by preference Using Desktop Controller softwareMusic Library Preferences Compilation albumsWithin iTunes Check the Part of a compilation checkboxSelect Group Using AlbumArtist, and then press OK Within SonosUsing Desktop Controller Select File or SonosPreferences Contributing artistsDon’t group compilations Imported playlists M3U, WPL and PLS supportITunes support Managing the Music Queue Moving a track within the queue Using the Sonos Controller Press View QueueRemoving a track from the queue Track disappears from the queue listClearing the music queue Select Move TrackPress Place Track Changing the play mode Press Play ModeMusic Services Viewing large album artFrom the Now Playing screen, press the OK button Activating a music trial Showing/hiding the Music Services tab Using the Desktop Controller for WindowsYour music service password Sic Services tab in the Music Library boxRemoving a music service trial Audible.comSonos Digital Music System User Guide Using the Desktop Controller for Macintosh Adding an Audible accountAdding an additional Audible account to Sonos Napster After the trial expiresFrom the Music Services tab, select Napster Trial Selecting music from Napster Play Now Play NextNapster Automix Adding selections to your Napster Library Select Artist AutomixPlay Now Napster RadioUsing the Desktop Controller for Macintosh Selecting music from Napster Control-click and select one of the following Select Napster Trial, and press Manage Select Subscribe to Napster, and press OKYour user name and password will be verified with Napster Selecting musicMy Playlists From the Music menu, select Napster Adding tracks or albums to your Napster LibraryFrom the Music menu, select Napster Pandora Selecting a Napster radio stationUsing the Desktop Controller for Macintosh Click Continue From the Music Services tab, select Pandora Radio TrialClick Update Select Pandora Radio, and click ContinueUpgrading your Pandora account Click the Update linkAccount below Your account information will be verified with PandoraAdding more music to a station Adding a new stationCreating a new station from an artist or track From the Music menu, select Add more kinds of musicRating a track Renaming a stationDeleting a station Select Don’t play this track for a monthWhy is this track playing? Select Why is this track playing?Bookmarking a track New users after the trial expires From the Music menu, select Set Up Music Services Upgrading your Pandora account Your current Pandora radio stations are displayed Right-click and select Add more kinds of musicRenaming a station Using the Sonos Controller Upgrading your Pandora account Select Pandora RadioPandora Radio, and press OK Select Artist Name or Track Name and press OKFrom the Now Playing screen, select Pandora Press the Edit Station buttonSelect Edit Station Rhapsody Select Don’t play this track for a month Bookmarking a trackUsing the Desktop Controller for Windows Selecting music from Rhapsody Using Search Using ‘drag and drop’Rhapsody Radio Select Add to My Rhapsody Library Using Rhapsody with UPnPRhapsody Music Guide Select Rhapsody ChannelsChange Sonos setting Click Continue Click the Music Services tab Click Play Now Using Rhapsody with UPnPSelect a zone Select Rhapsody Trial, and press Manage Select Subscribe to Rhapsody, and press OKSelecting music Selecting a Rhapsody radio station From the Music menu, select RhapsodyRhapsody ChannelsSirius If you are a standard Sirius Satellite Radio subscriber ’m New to Sirius Internet Radio instead Upgrading your Sirius accountSelect Sirius Internet Radio, and click Next Selecting a Sirius radio stationIf you’re new to Sirius Internet Radio Click Continue ’m New to Sirius Internet Radio instead Select Sirius Internet Radio, and click Continue Using the Sonos Controller Select Sirius RadioSIRIUS Radio, and press OK Windows Media Player Enabling Windows media sharingStart Windows Media Player Click the Library tab Select Media SharingTurning on automatic media sharing Click the Settings button Selecting music from Windows Media PlayerMedia Creating a Sonos Playlist Using the Desktop Controller Sonos PlaylistsSelect QueueSave Queue as Sonos Playlist from the Play menu Deleting a Sonos Playlist Using the Desktop Controller Playing an Internet radio station Renaming a Sonos Playlist Using the Desktop ControllerInternet Radio Select Rename PlaylistAdding an Internet radio station Setting your Internet radio preferenceSelect Play Now Using the Sonos Controller Select Add New Internet Radio Station from the Music menuDeleting a station from your Favorite Stations list Editing a radio stationAdding a station to your Favorite Stations list Auto updating your Internet Radio ListSonos Digital Music System User Guide Desktop Controller for Windows Playback Controls Volume Control Adding an alarm Clock and AlarmsSetting date and time From the Zones menu, select Clocks and Alarms Click NewEditing an alarm Deleting an alarmShowing the clock screen Software Updates Setting a sleep timerSetting software update preferences ZonePlayer software updates Click the outdated zone to begin the software update processSelecting a different wireless channel Additional PreferencesLine-in encoding Firewall Information Zone Alarm free versionDisplay the Firewall settings screen Microsoft Windows FirewallMcAfee Personal Firewall Plus Zone Alarm ProSelect Utilities in the System Services Select OKNorton Personal Firewall ISS Black Ice ProtectionRight-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Menu bar Playback controls Volume controls Zones pane Controlling the Volume Muting all zones DCR Adjusting sound settings DCRSetting date and time To unmute all, select Unmute All Zones from the Play menuAlarms Setting a sleep timer Downloading software updates From the Sonos menu, select Check for UpdatesAdditional Settings Selecting different wireless channel DCRSelect the Sharing icon, and then select the Firewall tab UninstallingOpen the System Preferences window Mac OS X’s built-in firewall forFrom the Norton Antivirus Setup window, select New Enabling Windows File Sharing Internet Security Barrier for Mac OSClose the System Preferences window Sonos Digital Music System User Guide Features Connecting the ControllerBattery Charging Battery Charge IndicatorBattery Replacement Zones Using the ControllerNavigation MusicPlayback Group volum e bar Sensors and indicators Sleep modesTurn off Controller From the Music menu, select Clocks and AlarmsSelect Date and Time Settings Deep SleepSonos Controller Controller Will display on this Controller when the alarm goes offSelect Clocks and AlarmsView Clock from the Music menu Viewing the clockAuto check for software updates Online UpdatesWhen an alarm goes off Select Advanced SettingsAuto Check for Software UpdatesController software updates Adjusting Controller Settings Advanced Settings Sleep Timer UndockedSleep Timer Docked Click SoundSort folders by Select Advanced SettingsWireless Channel Basic Troubleshooting Desktop Controller software won’t runZonePlayer or ZoneBridge not detected during setup Select Add music stored on this computer and click NextCheck Router DHCP/AutoIP Issues ZonePlayer isn’t operating properlyZonePlayer has stopped playing music ZonePlayer status indicator lit, but no soundZonePlayer volume level reduces Sound produced from only one speakerController screen is frozen Zones do not display properlyComponents Controller doesn’t work in some parts of my home Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Move the Controller closer to a ZonePlayerLinksys WET54GS5 Can I Eliminate The First Wire?Wireless bridge setup example Tested, compatible hardware Tested, not compatible hardwareSelect Reset Desktop Controller from the Sonos menu Resetting the Desktop ControllerSelect Reset Desktop Controller from the Help menu Click Reset Select QuitSonos Digital Music System User Guide Chapter a Tips and Troubleshooting Can’t Find What You’re Looking For? Support DiagnosticsAbout Your Music System SonosSonos Device Specifications Sonos ZonePlayerSpecifications subject to change without notice Audio Services SupportedSound Quality Connection required. Internet functionality may require FeatureDescription Display and User Interface Sonos Controller CR100Feature Description Power/Connections Sonos ZoneBridgeSpecifications subject to change without notice Sonos Loudspeaker SP100 Drive ComponentsSonos Setup Using Controller System Setup Using the ControllerSonos Digital Music System User Guide Setup with a NAS Device no router Go off Chapter C Sonos Setup Using Controller Sonos Digital Music System User Guide Index Alarms Index Controller, turn off Factory reset A-6 ITunes ITunes compilations Keyboard shortcuts 1-4,1-5 Motion sensor 7-8,7-14move track Now Playing screen, large album art OK button Reset Desktop Controller A-9reset permissions Set sleep timer 7-10set time Solid amber ZonePlayer light A-10solid red light A-11 Sonos Digital Music System User Guide Zone groups 3-1ZoneAlarm free Sonos Digital Music System User Guide