Diagnostic Tools | Compaq 113803-001 guide

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Chapter 3

Diagnostic Tools

Default Configuration	3-2
Default Configuration Messages	3-2
Utilities Access	3-2
Running Compaq Utilities	3-3
Power-On Self-Test (POST)	3-4
POST Error Messages	3-4
Diagnostics Software	3-17
Running Diagnostics	3-18
Primary Processor Test Error Codes	3-19
Memory Test Error Codes	3-20
Keyboard Test Error Codes	3-21
Parallel Printer Test Error Codes	3-21
Video Display Unit Test Error Codes	3-22
Diskette Drive Test Error Codes	3-23
Monochrome Video Board Test Error Codes	3-23
Serial Test Error Codes	3-24
Modem Communications Test Error Codes	3-24
Hard Drive Test Error Codes	3-25
Tape Drive Test Error Codes	3-26
Advanced VGA Board Test Error Codes	3-27
NetFlex-2 Controller Test Error Codes	3-29
Compaq Network Interface Boards Test Error Codes	3-30
SCSI Hard Drive Test Error Codes	3-31
SCSI/IDE CD-ROM Drive Test Error Codes	3-31
SCSI Tape Drive Test Error Codes	3-32
Server Manager/R Board Test Error Codes	3-32
Pointing Device Interface Test Error Codes	3-34
Drive Array Advanced Diagnostics (DAAD)	3-34
Starting DAAD	3- 35
DAAD Diagnostic Messages	3-36
Integrated Management Log	3-46
Multiple Ways of Viewing the Log	3-46
Event List	3-48
Event Messages	3-48
Rapid Recovery Services	3-50
Automatic Server Recovery-2	3-50
Server Health Logs	3-59
Storage Fault Recovery Tracking	3-63
Storage Automatic Reconstruction	3-63
Network Interface Fault Recovery Tracking	3-63
Memory Fault Recovery Tracking	3-63
Remote Service Features	3-64
ROMPaq	3-65
Compaq Insight Manager	3-65
Features of Compaq Insight Management	3-65
Compaq Insight Management Software Architecture	3-66

Image 4

Compaq 113803-001 manual Diagnostic Tools

Contents

ProLiant 3000 Servers Page Contents Diagnostic Tools Connectors, Switches, Jumpers, and LEDs Symbols in Text Compaq Technician Notes Where to Go for Additional Help Integrated Management Display Telephone Numbers Illustrated Parts Catalog External Components Exploded View System Components Exploded View Spare Parts List Compaq ProLiant 3000 Servers Spare Parts ListDescription Spare Miscellaneous Signal Cable Kit Miscellaneous Power Cable KitMaintenance and Service Guide 32x IDE CD-ROM Drive with Tray Smart Array 3200 Controller Processor, 450/100 MHzScsi Duplex Hot-Plug Drive Cage Ultra2 Drive Cage Removal and Replacement Procedures Electrostatic Discharge Information Symbols in Equipment Preparation Procedures Rack Warnings Server Warnings and Precautions Locking Casters Removing the locking casters Caster Mounting Support Removing the caster mounting support Front Bezel Door Removing the front bezel door Front Fixed Bezel Removing the front fixed bezel Rack-Mount Bezel Removing the rack-mount bezel Top Access Panel Removing the top access panel Channel Access Panel Removing the U-channel access panel Side Access Panel Removing the side access panel Disconnecting the IMD cable from the IMD extension cable Integrated Management Display IMD 14Removal and Replacement Procedures Fans 11. Location of fans Front Fans 12. Removing a front fan Fan Baffle 13. Removing the fan baffle Rear Fan 14. Removing the rear fan Configuration Removable Media and Mass Storage DevicesDescription of Drive Bays Drive Position Drive Cage Assemblies Wide-Ultra Hot-Plug Drive Cage Simplex Enabler Board Duplex Enabler Board 18. Removing the Ultra2 hot-plug drive cage assembly Ultra2 Hot-Plug Drive Cage Hard Drives Wide-Ultra Hot-Plug Hard Drives Ultra2 Hot-Plug Hard Drives 20. Removing an Ultra2 hot-plug hard drive Removable Media Devices Removable Media Panel Removable Media Drives 22. Removing a drive from the removable media area Diskette Drive 23. Removing the diskette drive Cable Folding and Routing Diagrams 24. CD-ROM drive cable folding and routing diagramPage Memory 27. Sdram Dimm socket locations Examples of Sdram Dimm Upgrade Combinations Total Memory 32Removal and Replacement Procedures Smart Array 3200 Controller 29. Removing the Smart Array 3200 Controller Netelligent 10/100 TX UTP PCI Controller 30. Removing a Netelligent 10/100 TX UTP PCI Controller Processor Reverse steps 1 through 5 to replace the processor Processor Power Module 32. Removing the processor power module Hot-Plug Power Supply 33. Power supply bay configuration 38Removal and Replacement Procedures Power Supply Blank Panel 35. Removing the power supply cover plate Power Backplane Board 36. Removing the power backplane board System I/O Board with Subpan 37. Removing the system I/O board with subpan Power Switch 38. Removing the power switch External Replacement Battery 44Removal and Replacement Procedures Diagnostic Tools Utilities Access Default ConfigurationDefault Configuration Messages Running Compaq Utilities Run the utilities on the system partition Power-On Self-Test Post Post Error MessagesError Code Recommended Action Configuration incorrect Device Not Failure Responding ConfigurationNonvolatile configuration Corrupt or jumper installed Memory Error Cache memory errorError Indicated Option Cache Memory Error Cache Audible Beeps Error Code Primary power supply has Battery Is running low on powerNone Power supply has failed Failure in Bay Not been detected Com Port Not attached to System board Connector. System Halted Driver Required Services System haltedScsi cable Incorrect cabling Failed Identify Command Fixed Disk Does not support Block Mode Fixed Disk SMART-2 Controller error Temporarily disabled. Press F2 toTo re-enable logical Drives Primary Disk None Primary Fixed None Fixed disk drive error Data Recovery Power cycle occurs while Process Controller detects Possible loss of data Replacement drivesNone Hard drive/format error None Configuration error Configured Drive Array Recovery Mode Select F2 to reset Configuration all Data will be lostPhysical drive Reminds you that drive X is Being used Configuration Error Type Disk 1 Error Power was then restoredDrive Not Cable or hard drive failure Battery Depleted Battery reaches full ChargeIs disabled Enable Array Accelerator F10 key Diagnostics Software Running Diagnostics 18Diagnostic Tools Primary Processor Test Error Codes Primary Processor Test Error CodesInstalled devices test failed Following steps apply to error codes 122-xx through Memory Test Error Codes Memory Test Error CodesError Code Description Recommended Action Keyboard Test Error Codes Parallel Printer Test Error CodesKeyboard Test Error Codes Parallel Printer Test Error Codes Video Display Unit Test Error Codes Video Display Unit Test Error Codes Diskette Drive Test Error Codes Monochrome Video Board Test Error CodesDiskette Drive Test Error Codes Monochrome Video Board Test Error Codes Serial Test Error Codes Modem Communications Test Error CodesSerial Test Error Codes Modem Communications Test Error Codes Hard Drive Test Error Codes Hard Drive Test Error Codes Tape Drive Test Error Codes Tape Drive Test Error Codes Advanced VGA Board Test Error Codes Advanced VGA Board Test Error Codes 2422-xx 2423-xx ECG/VGC 640 x 350 64-color test failed 2424-xx2425-xx 2431-xx 640 x 480 graphics test failure 2432-xx NetFlex-2 Controller Test Error Codes NetFlex-2 Controller Test Error Codes Compaq Network Interface Boards Test Error Codes Compaq Network Interface Boards Test Error Codes Scsi Hard Drive Test Error Codes SCSI/IDE CD-ROM Drive Test Error CodesScsi Hard Drive Test Error Codes SCSI/IDE CD-ROM Drive Test Error Codes Scsi Tape Drive Test Error Codes Server Manager/R Board Test Error CodesScsi Tape Drive Test Error Codes Server Manager/R Board Test Error Codes 7000-34 Replace the Server Manager/R board and retest Drive Array Advanced Diagnostics Daad Pointing Device Interface Test Error CodesPointing Device Interface Test Error Codes 8601-xx Pointing Device Interface test failed Starting Daad Daad filename Daad Diagnostic Messages Daad Diagnostic MessagesMessage MessageDescription Recommended Action Nothing needs to be done. Normal operations should continueAccelerator Data in the cache was lost, but not Cache was lost Due to some Message Description Recommended Action Configuration Daad detected that nonvolatile RAM Message DescriptionZero. Old versions of the System Stored on the array controller board Controller reported Post error Error Code Disable command issued Recovery Drive bay X has invalid M&P stampPhysical drive has invalid monitor and performance data Drive bay X upload code not readable Installed drive was not supplied by Compaq Identify logicalController did not match with Match with Interim recovery mode and is Vulnerable Replace the failed drive as soon as possibleCheck the fans and the operating environment Avoid damage Array accelerator board has not been configured Daad has determined that yourFirmware on all drives Drives in the system Threshold for Threshold violations for drive bay Unknown disable code Integrated Management Log Multiple Ways of Viewing the LogIntegrated Management Display Compaq Insight Manager Compaq Survey Utility Compaq IML Management Utility Event Messages Event ListEvent Messages Eisa Bus PCI Bus Error Power Subsystem Automatic Server RecoveryEvent Type Processor Operating System Rapid Recovery Services Automatic Server Recovery-2 Unattended Recovery Attended Recovery Hardware Requirements Compaq Integrated Remote Console Compaq Health Driver 54Diagnostic Tools Booting into Compaq Utilities Pager Data Setting Description Dial-out status Enabled Network status EnabledSupport. This enables remote access via NVT As the server name you assign when the host OS is running Booting into the Operating System Partition Server Health Logs ASR-2 Security Critical Error Log Critical Error Log MessagesExtended Memory Parity Error Battery Failing Diagnostic Error Server Manager Failure MessageDescriptionAbnormal Program Termination ASR-2 Test Event Revision History Table Revision History FormatCurrent Revisions Previous Revisions Storage Fault Recovery Tracking Network Interface Fault Recovery TrackingMemory Fault Recovery Tracking Storage Automatic Reconstruction Remote Service Features Compaq Servers Remote Management FeaturesFeature Service Session ROMPaq Features of Compaq Insight ManagementCompaq Insight Manager Compaq Insight Management Software Architecture Insight Management Agents Connectors Rear Panel ConnectorsRear Panel Connectors Reference Description System I/O Board Connectors System I/O Board ConnectorsConnector Switches Configuration Switch SettingsSystem I/O Board Configuration Switch Settings Function Processor Switch Settings MHz processor switch location and default setting Processor Switch Settings MHz processor switch location and default settings Battery jumper location and default settings Jumpers Hot-Plug Power Supply LEDs Power Supply LEDsNo AC power connected LEDs Power Switch LED CD-ROM Drive LED 12. Diskette Drive LED Hot-plug Hard Drive LED Indicators Indicator FunctionDrive access Online status Drive failure Hot-Plug Hard Drive LEDs Drive Indicators Physical and Operating Specifications System Unit Specifications Metric System Unit Power Supply Power Supply SpecificationsOperating To 104 F To 40 C Storage To 149 F To 65 C Input to Output 3000 VAC/min Input to Ground 1500 VAC/min Sdram Dimm Specifications Sdram Dual Inline Memory Modules MB Diskette Drive Specifications Size LED Indicators front panelMB Diskette Drive 44 MB/720 KB IDE CD-ROM Drive IDE CD-ROM Drive Specifications10-6 IDE CD-ROM Drive Specifications Laser Parameters Type Smart Array 3200 Controller Specifications Pin Wide-Ultra Scsi LVD-VHDCI Hot-Plug Wide-Ultra Hard Drive Specifications Hot-Plug Wide-Ultra Hard Drives Hot-Plug Wide-Ultra2 Hard Drive Specifications Hot-Plug Wide-Ultra2 Hard Drives Non-Hot-Plug Wide-Ultra2 Hard Drive Specifications Non-Hot-Plug Wide Ultra2 Hard Drives Hot-Plug Wide-Ultra SCSI-3 Hard Drives Hot-Plug Wide-Ultra SCSI-3 Hard Drive SpecificationsCelsius 10º to 35º Index Index-1 Index-2 Index-3 See Daad Index-4 Index-5 Index-6 Index-7 Index-8 FYI Index-9 Index-10 IMD IP/IPX Index-11 Index-12 Index-13 Index-14 Scsi Index-15 Index-16