Diagnostic Tools | Compaq 113803-001 specs

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Chapter 3

Diagnostic Tools

This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:

■Default Configuration

■Access to Compaq Utilities

■Power-On Self-Test (POST)

■Diagnostics Software

■Drive Array Advanced Diagnostics (DAAD)

■Integrated Management Log

■Rapid Recovery Services

■Remote Service Features

■ROMPaq

■Compaq Insight Manager

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

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Compaq 113803-001 manual Diagnostic Tools

Contents

ProLiant 3000 Servers Page Contents Diagnostic Tools Connectors, Switches, Jumpers, and LEDs Symbols in Text Compaq Technician Notes Where to Go for Additional Help Integrated Management Display Telephone Numbers Illustrated Parts Catalog External Components Exploded View System Components Exploded View Spare Parts List Compaq ProLiant 3000 Servers Spare Parts ListDescription Spare Maintenance and Service Guide Miscellaneous Signal Cable KitMiscellaneous Power Cable Kit 32x IDE CD-ROM Drive with Tray Scsi Duplex Hot-Plug Drive Cage Smart Array 3200 ControllerProcessor, 450/100 MHz Ultra2 Drive Cage Removal and Replacement Procedures Electrostatic Discharge Information Symbols in Equipment Preparation Procedures Rack Warnings Server Warnings and Precautions Locking Casters Removing the locking casters Caster Mounting Support Removing the caster mounting support Front Bezel Door Removing the front bezel door Front Fixed Bezel Removing the front fixed bezel Rack-Mount Bezel Removing the rack-mount bezel Top Access Panel Removing the top access panel Channel Access Panel Removing the U-channel access panel Side Access Panel Removing the side access panel Disconnecting the IMD cable from the IMD extension cable Integrated Management Display IMD 14Removal and Replacement Procedures Fans 11. Location of fans Front Fans 12. Removing a front fan Fan Baffle 13. Removing the fan baffle Rear Fan 14. Removing the rear fan Description of Drive Bays ConfigurationRemovable Media and Mass Storage Devices Drive Position Drive Cage Assemblies Wide-Ultra Hot-Plug Drive Cage Simplex Enabler Board Duplex Enabler Board 18. Removing the Ultra2 hot-plug drive cage assembly Ultra2 Hot-Plug Drive Cage Hard Drives Wide-Ultra Hot-Plug Hard Drives Ultra2 Hot-Plug Hard Drives 20. Removing an Ultra2 hot-plug hard drive Removable Media Devices Removable Media Panel Removable Media Drives 22. Removing a drive from the removable media area Diskette Drive 23. Removing the diskette drive Cable Folding and Routing Diagrams 24. CD-ROM drive cable folding and routing diagramPage Memory 27. Sdram Dimm socket locations Examples of Sdram Dimm Upgrade Combinations Total Memory 32Removal and Replacement Procedures Smart Array 3200 Controller 29. Removing the Smart Array 3200 Controller Netelligent 10/100 TX UTP PCI Controller 30. Removing a Netelligent 10/100 TX UTP PCI Controller Processor Reverse steps 1 through 5 to replace the processor Processor Power Module 32. Removing the processor power module Hot-Plug Power Supply 33. Power supply bay configuration 38Removal and Replacement Procedures Power Supply Blank Panel 35. Removing the power supply cover plate Power Backplane Board 36. Removing the power backplane board System I/O Board with Subpan 37. Removing the system I/O board with subpan Power Switch 38. Removing the power switch External Replacement Battery 44Removal and Replacement Procedures Diagnostic Tools Utilities Access Default ConfigurationDefault Configuration Messages Running Compaq Utilities Run the utilities on the system partition Error Code Power-On Self-Test PostPost Error Messages Recommended Action Nonvolatile configuration Configuration incorrectDevice Not Failure Responding Configuration Corrupt or jumper installed Error Indicated Option Cache Memory ErrorCache memory error Memory Error Cache Audible Beeps Error Code None Power supply has failed Failure in Bay Primary power supply hasBattery Is running low on power Not been detected Com Port Scsi cable Not attached to System board Connector. System HaltedDriver Required Services System halted Incorrect cabling Failed Identify Command Fixed Disk Does not support Block Mode Fixed Disk To re-enable logical Drives Primary Disk None SMART-2 Controller errorTemporarily disabled. Press F2 to Primary Fixed None Fixed disk drive error None Hard drive/format error Data Recovery Power cycle occurs while ProcessController detects Possible loss of data Replacement drives None Configuration error Configured Drive Array Physical drive Reminds you that drive X is Recovery ModeSelect F2 to reset Configuration all Data will be lost Being used Drive Not Configuration Error Type Disk 1 ErrorPower was then restored Cable or hard drive failure Is disabled Battery DepletedBattery reaches full Charge Enable Array Accelerator F10 key Diagnostics Software Running Diagnostics 18Diagnostic Tools Installed devices test failed Primary Processor Test Error CodesPrimary Processor Test Error Codes Following steps apply to error codes 122-xx through Memory Test Error Codes Memory Test Error CodesError Code Description Recommended Action Keyboard Test Error Codes Keyboard Test Error CodesParallel Printer Test Error Codes Parallel Printer Test Error Codes Video Display Unit Test Error Codes Video Display Unit Test Error Codes Diskette Drive Test Error Codes Diskette Drive Test Error CodesMonochrome Video Board Test Error Codes Monochrome Video Board Test Error Codes Serial Test Error Codes Serial Test Error CodesModem Communications Test Error Codes Modem Communications Test Error Codes Hard Drive Test Error Codes Hard Drive Test Error Codes Tape Drive Test Error Codes Tape Drive Test Error Codes Advanced VGA Board Test Error Codes Advanced VGA Board Test Error Codes 2425-xx 2422-xx2423-xx ECG/VGC 640 x 350 64-color test failed 2424-xx 2431-xx 640 x 480 graphics test failure 2432-xx NetFlex-2 Controller Test Error Codes NetFlex-2 Controller Test Error Codes Compaq Network Interface Boards Test Error Codes Compaq Network Interface Boards Test Error Codes Scsi Hard Drive Test Error Codes Scsi Hard Drive Test Error CodesSCSI/IDE CD-ROM Drive Test Error Codes SCSI/IDE CD-ROM Drive Test Error Codes Scsi Tape Drive Test Error Codes Scsi Tape Drive Test Error CodesServer Manager/R Board Test Error Codes Server Manager/R Board Test Error Codes 7000-34 Replace the Server Manager/R board and retest Pointing Device Interface Test Error Codes Drive Array Advanced Diagnostics DaadPointing Device Interface Test Error Codes 8601-xx Pointing Device Interface test failed Starting Daad Daad filename Daad Diagnostic Messages Daad Diagnostic MessagesMessage Accelerator Data in the cache was lost, but not MessageDescription Recommended ActionNothing needs to be done. Normal operations should continue Cache was lost Due to some Message Description Recommended Action Zero. Old versions of the System Configuration Daad detected that nonvolatile RAMMessage Description Stored on the array controller board Controller reported Post error Error Code Disable command issued Physical drive has invalid monitor and performance data RecoveryDrive bay X has invalid M&P stamp Drive bay X upload code not readable Controller did not match with Installed drive was not supplied by CompaqIdentify logical Match with Check the fans and the operating environment Interim recovery mode and is VulnerableReplace the failed drive as soon as possible Avoid damage Firmware on all drives Array accelerator board has not been configuredDaad has determined that your Drives in the system Threshold for Threshold violations for drive bay Unknown disable code Integrated Management Display Integrated Management LogMultiple Ways of Viewing the Log Compaq Insight Manager Compaq Survey Utility Compaq IML Management Utility Event Messages Event ListEvent Messages Event Type Processor Eisa Bus PCI Bus Error Power SubsystemAutomatic Server Recovery Operating System Rapid Recovery Services Automatic Server Recovery-2 Unattended Recovery Attended Recovery Hardware Requirements Compaq Integrated Remote Console Compaq Health Driver 54Diagnostic Tools Booting into Compaq Utilities Pager Data Setting Description Support. This enables remote access via NVT Dial-out status EnabledNetwork status Enabled As the server name you assign when the host OS is running Booting into the Operating System Partition Server Health Logs ASR-2 Security Extended Memory Parity Error Critical Error LogCritical Error Log Messages Battery Failing Diagnostic Error Server Manager Failure MessageDescriptionAbnormal Program Termination ASR-2 Test Event Current Revisions Revision History TableRevision History Format Previous Revisions Memory Fault Recovery Tracking Storage Fault Recovery TrackingNetwork Interface Fault Recovery Tracking Storage Automatic Reconstruction Feature Remote Service FeaturesCompaq Servers Remote Management Features Service Session ROMPaq Features of Compaq Insight ManagementCompaq Insight Manager Compaq Insight Management Software Architecture Insight Management Agents Rear Panel Connectors ConnectorsRear Panel Connectors Reference Description System I/O Board Connectors System I/O Board ConnectorsConnector System I/O Board Configuration Switch Settings SwitchesConfiguration Switch Settings Function Processor Switch Settings MHz processor switch location and default setting Processor Switch Settings MHz processor switch location and default settings Battery jumper location and default settings Jumpers No AC power connected Hot-Plug Power Supply LEDsPower Supply LEDs LEDs Power Switch LED CD-ROM Drive LED 12. Diskette Drive LED Drive access Online status Drive failure Hot-plug Hard Drive LED IndicatorsIndicator Function Hot-Plug Hard Drive LEDs Drive Indicators Physical and Operating Specifications System Unit Specifications Metric System Unit Operating To 104 F To 40 C Storage To 149 F To 65 C Power SupplyPower Supply Specifications Input to Output 3000 VAC/min Input to Ground 1500 VAC/min Sdram Dimm Specifications Sdram Dual Inline Memory Modules MB Diskette Drive MB Diskette Drive SpecificationsSize LED Indicators front panel 44 MB/720 KB IDE CD-ROM Drive IDE CD-ROM Drive Specifications10-6 IDE CD-ROM Drive Specifications Laser Parameters Type Smart Array 3200 Controller Specifications Pin Wide-Ultra Scsi LVD-VHDCI Hot-Plug Wide-Ultra Hard Drive Specifications Hot-Plug Wide-Ultra Hard Drives Hot-Plug Wide-Ultra2 Hard Drive Specifications Hot-Plug Wide-Ultra2 Hard Drives Non-Hot-Plug Wide-Ultra2 Hard Drive Specifications Non-Hot-Plug Wide Ultra2 Hard Drives Hot-Plug Wide-Ultra SCSI-3 Hard Drives Hot-Plug Wide-Ultra SCSI-3 Hard Drive SpecificationsCelsius 10º to 35º Index Index-1 Index-2 Index-3 See Daad Index-4 Index-5 Index-6 Index-7 Index-8 FYI Index-9 Index-10 IMD IP/IPX Index-11 Index-12 Index-13 Index-14 Scsi Index-15 Index-16