TROUBLESHOOTING

Heat Pump Fails to Operate Properly

 

LED Description

Review “Sequence of Operation” and visually inspect the heat pump before troubleshooting:

WARNING

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

System Diagnostic Module

W4GH6 heat pumps contain a diagnostic module for troubleshooting heat pump system failures. By monitoring and analyzing data from the compressor and thermostat demand, the module can accurately detect the cause of electrical and system related failure without any sensors. If a system problem occurs, a flashing LED indicator communicates the failure code.

Power LED (Green) indicates voltage is present at the power connection of the module.

Alert LED (Yellow) communicates an abnormal system condition through a unique flash code. The Alert LED will flash a number of times consecutively, pause, and then repeat the process. The number of consecutive flashes correlates to a particular abnormal condition.

Trip LED (Red) indicates there is a demand signal from the thermostat but no current to the compressor is detected by the module. The Trip LED typically indicates the compressor protector is open or may indicate missing supply power to the compressor.

Diagnostic LEDs Interpretation

When an abnormal system condition occurs, the diagnostic module displays the appropriate Alert and/or Trip LED. The yellow Alert LED will flash a number of times consecutively, pause, and then repeat the process. To identify a flash code number, count the number of consecutive flashes. Refer to the Flash Codes chart for information on the flash codes.

Every time the module powers up, the last Alert LED flash code that occurred prior to shutdown is displayed for 60 seconds. The module will continue to display the previous flash code until the condition returns to normal or 24 VAC is removed from the module. Trip and Alert LED’s flashing at the same time means control circuit voltage is too low for operation.

Flash Codes

LED Status

Fault Description

Troubleshooting Information

 

 

 

Power (Green)

Module has power.

Supply voltage is present at module terminals.

Trip (Red)

Thermostat demand signal Y1

 

is present, but the

 

compressor is not running.

Compressor protector is open.

Outdoor unit power disconnect is open.

Compressor circuit breaker or fuse(s) is open.

Broken wire or connector is not making contact.

Low pressure switch is open, if present in system.

Compressor contactor has failed to open.

Alert (Yellow) Flash Code 1

Long Run Time: Compressor

 

 

 

is running extremely long run

 

 

 

cycles.

 

 

 

NOTE: Not applicable on heat

 

 

 

pump models.

 

 

 

 

 

 

Alert (Yellow) Flash Code 2

System Pressure Trip:

High head pressure.

 

Discharge or suction pressure

Condenser coil has poor air circulation (dirty, blocked,

 

out of limits or compressor is

 

 

damaged).

 

overloaded.

 

 

Condenser fan is not running.

 

 

Return air duct has substantial leakage.

If low pressure switch is present in the system, go to Flash Code 1 information.

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Whirlpool W4GH6 Troubleshooting, System Diagnostic Module, Heat Pump Fails to Operate Properly LED Description

W4GH6 specifications

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