ZonePlayer volume level reduces | Sonos Digital Music System

Chapter A: Tips and Troubleshooting

A-5

Note: You should not factory reset all of your ZonePlayers at once or all preferences and Sonos playlists will be lost.

ZonePlayer status indicator lit, but no sound

•Make sure speakers are connected securely.

•Make sure volume is set to a suitable level.

•Make sure MUTE is not on.

ZonePlayer volume level reduces

If the ZonePlayer status indicator changes to solid amber, and the volume reduces to 75%, this indicates that the ZonePlayer is experiencing a fault condition.

•Check the ZonePlayer vents to ensure they are not blocked.

•Check for speaker short circuit.

•Mute ZonePlayer or unplug it for several minutes to allow it to cool.

ZonePlayer has stopped playing music

If a ZonePlayer stops playing music, and the ZonePlayer status indicator lights are flashing (long amber, short white, repeat) this indicates that the ZonePlayer has experienced a fault condition and has automatically muted itself to prevent damage to the ZonePlayer.

•Check the ZonePlayer vents to ensure they are not blocked.

•Check for speaker short circuit.

•Unplug the ZonePlayer for several minutes to allow it to cool.

•Mute and unmute the ZonePlayer.

Sound produced from only one speaker

•Make sure speaker is connected securely.

•Make sure balance control is set correctly.

Cannot access Internet radio, online updates, or registration

•Your firewall may be blocking outgoing connections to the Internet. Ensure the firewall allows access to the Internet for the Ethernet addresses of your Sonos

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Sonos Digital Music System manual ZonePlayer status indicator lit, but no sound, ZonePlayer volume level reduces

Contents

User Guide Page Contents Managing Zones Desktop Controller for Windows Appendix a Tips and Troubleshooting Regulation Information Page Compatible operating systems Your Computer RequirementsNetwork Requirements System requirements Compatible streaming formats Technical SupportCompatible playlist formats Compatible music file formats Language Preference Additional InformationSystem Registration Select your language preference, and then press OK Windows Shortcut Keys Macintosh Shortcut Keys Sonos Digital Music System User Guide New to Sonos? Already have Sonos? Setting Up a New Sonos System Connect a Sonos component to your home network Setup illustrations into router Setup illustrations no open router port System Setup Place the ZonePlayers in the rooms of your choice If you are connecting a ZonePlayerAttach the power cord and plug in the ZonePlayer Connect to a home theater or amplifier Connect to a computer or powered speakers Install software Add the Sonos Controller Add a ZoneBridge When and why should I use a wireless connection?Adding To An Existing Sonos System Choose one of the following options Place the ZonePlayer in the room you have selected Add a ZonePlayerIf desired Add a Controller To rename using Desktop Controller softwareRenaming a ZonePlayer or ZoneBridge To turn off using Desktop Controller software Turning Off White Status Indicator Select White Status Indicator Light, and press OK Changing a ZonePlayer’s Operating Mode Use the scroll wheel to select a zone, and press OK Equalization Sound SettingsUsing the Desktop Controller software Turning Off Music System To connect to a home theater Using Line-outTo control the volume from home theater To control the volume from Sonos system Connecting a music source Using Line-in System Setup To connect using Sonos Controller Use Compressed if Changing the line-in encoding settingSelect Advanced SettingsLine-In Encoding Use Uncompressed if On/Off ZonePlayer Front Button to mute or unmute this ZonePlayer Analog audio ZonePlayer 100 Rear Panel Connectors Fixed/variable Toslink ZonePlayer 80 Rear Panel Connectors Toslink digital audio out ZoneBridge Front ZoneBridge status indicator ZoneBridge Rear Panel Zone Groups What Are Zones? Linking Zones Using the Desktop Controller Synchrony until you drop the zones from the zone group Click Link Zone, orFrom the Zones menu, select Link Zone Dropping Zones Available Music Sources What is your music library? What is Line-in? What is a music queue?What is a Sonos playlist? What is Internet radio? Click Add a Share Using the Desktop Controller for Windows Removing a shared folder From the Music menu, select Update Music Index NowResetting music library permissions From the Music menu, select Schedule Music Index Updates Using the Desktop Controller for Macintosh Adding a shared folder from the list Using the Sonos Controller Managing and Playing Music Updating the music index Stop accessing a shared folderScheduling automatic updates From the Music menu, select System Settings, and press OK Search Selecting from music libraryBrowse Select to expand the music outline for any selection Drag and drop OK button Power scroll Compilation albums Using Desktop Controller softwareMusic Library Preferences Sort folders by preference Check the Part of a compilation checkbox Within iTunes Within Sonos Select Group Using AlbumArtist, and then press OK Don’t group compilations Using Desktop Controller Select File or SonosPreferencesContributing artists ITunes support Imported playlistsM3U, WPL and PLS support Managing the Music Queue Track disappears from the queue list Using the Sonos Controller Press View QueueRemoving a track from the queue Moving a track within the queue Press Place Track Clearing the music queueSelect Move Track Press Play Mode Changing the play mode From the Now Playing screen, press the OK button Music ServicesViewing large album art Activating a music trial Using the Desktop Controller for Windows Showing/hiding the Music Services tab Sic Services tab in the Music Library box Your music service password Audible.com Removing a music service trial Sonos Digital Music System User Guide Adding an Audible account Using the Desktop Controller for Macintosh Adding an additional Audible account to Sonos After the trial expires Napster From the Music Services tab, select Napster Trial Napster Automix Selecting music from NapsterPlay Now Play Next Napster Radio Select Artist AutomixPlay Now Adding selections to your Napster Library Using the Desktop Controller for Macintosh Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK Select Napster Trial, and press Manage Selecting music Your user name and password will be verified with Napster From the Music menu, select Napster My Playlists From the Music menu, select NapsterAdding tracks or albums to your Napster Library Selecting a Napster radio station Pandora Using the Desktop Controller for Macintosh Select Pandora Radio, and click Continue From the Music Services tab, select Pandora Radio TrialClick Update Click Continue Your account information will be verified with Pandora Click the Update linkAccount below Upgrading your Pandora account From the Music menu, select Add more kinds of music Adding a new stationCreating a new station from an artist or track Adding more music to a station Select Don’t play this track for a month Renaming a stationDeleting a station Rating a track Bookmarking a track Why is this track playing?Select Why is this track playing? New users after the trial expires From the Music menu, select Set Up Music Services Upgrading your Pandora account Right-click and select Add more kinds of music Your current Pandora radio stations are displayed Renaming a station Using the Sonos Controller Upgrading your Pandora account Select Artist Name or Track Name and press OK Select Pandora RadioPandora Radio, and press OK Select Edit Station From the Now Playing screen, select PandoraPress the Edit Station button Select Don’t play this track for a month Bookmarking a track Rhapsody Using the Desktop Controller for Windows Selecting music from Rhapsody Using ‘drag and drop’ Using Search Select Rhapsody Channels Select Add to My Rhapsody Library Using Rhapsody with UPnPRhapsody Music Guide Rhapsody Radio Change Sonos setting Click Continue Select a zone Click the Music Services tabClick Play Now Using Rhapsody with UPnP Select Subscribe to Rhapsody, and press OK Select Rhapsody Trial, and press Manage Selecting music From the Music menu, select RhapsodyRhapsody Channels Selecting a Rhapsody radio station Sirius If you are a standard Sirius Satellite Radio subscriber Upgrading your Sirius account ’m New to Sirius Internet Radio instead Selecting a Sirius radio station Select Sirius Internet Radio, and click Next If you’re new to Sirius Internet Radio Click Continue ’m New to Sirius Internet Radio instead Select Sirius Internet Radio, and click Continue Using the Sonos Controller Select Sirius RadioSIRIUS Radio, and press OK Start Windows Media Player Windows Media PlayerEnabling Windows media sharing Turning on automatic media sharing Click the Library tabSelect Media Sharing Media Click the Settings buttonSelecting music from Windows Media Player Select QueueSave Queue as Sonos Playlist from the Play menu Creating a Sonos Playlist Using the Desktop ControllerSonos Playlists Deleting a Sonos Playlist Using the Desktop Controller Select Rename Playlist Renaming a Sonos Playlist Using the Desktop ControllerInternet Radio Playing an Internet radio station Select Add New Internet Radio Station from the Music menu Setting your Internet radio preferenceSelect Play Now Using the Sonos Controller Adding an Internet radio station Auto updating your Internet Radio List Editing a radio stationAdding a station to your Favorite Stations list Deleting a station from your Favorite Stations list Sonos Digital Music System User Guide Desktop Controller for Windows Playback Controls Volume Control From the Zones menu, select Clocks and Alarms Click New Clock and AlarmsSetting date and time Adding an alarm Showing the clock screen Editing an alarmDeleting an alarm Setting software update preferences Software UpdatesSetting a sleep timer Click the outdated zone to begin the software update process ZonePlayer software updates Line-in encoding Selecting a different wireless channelAdditional Preferences Microsoft Windows Firewall Zone Alarm free versionDisplay the Firewall settings screen Firewall Information Select OK Zone Alarm ProSelect Utilities in the System Services McAfee Personal Firewall Plus ISS Black Ice Protection Norton Personal Firewall Right-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Menu bar Playback controls Volume controls Zones pane Controlling the Volume To unmute all, select Unmute All Zones from the Play menu Adjusting sound settings DCRSetting date and time Muting all zones DCR Alarms Setting a sleep timer From the Sonos menu, select Check for Updates Downloading software updates Selecting different wireless channel DCR Additional Settings Mac OS X’s built-in firewall for UninstallingOpen the System Preferences window Select the Sharing icon, and then select the Firewall tab From the Norton Antivirus Setup window, select New Close the System Preferences window Enabling Windows File SharingInternet Security Barrier for Mac OS Sonos Digital Music System User Guide Connecting the Controller Features Battery Charge Indicator Battery Charging Battery Replacement Music Using the ControllerNavigation Zones Playback Group volum e bar Sleep modes Sensors and indicators Deep Sleep From the Music menu, select Clocks and AlarmsSelect Date and Time Settings Turn off Controller Sonos Controller Viewing the clock Will display on this Controller when the alarm goes offSelect Clocks and AlarmsView Clock from the Music menu Controller Select Advanced SettingsAuto Check for Software Updates Online UpdatesWhen an alarm goes off Auto check for software updates Controller software updates Adjusting Controller Settings Click Sound Sleep Timer UndockedSleep Timer Docked Advanced Settings Sort folders by Select Advanced SettingsWireless Channel Desktop Controller software won’t run Basic Troubleshooting Select Add music stored on this computer and click Next ZonePlayer or ZoneBridge not detected during setup Check Router ZonePlayer isn’t operating properly DHCP/AutoIP Issues Sound produced from only one speaker ZonePlayer status indicator lit, but no soundZonePlayer volume level reduces ZonePlayer has stopped playing music Components Controller screen is frozenZones do not display properly Move the Controller closer to a ZonePlayer Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Controller doesn’t work in some parts of my home Tested, not compatible hardware Can I Eliminate The First Wire?Wireless bridge setup example Tested, compatible hardware Linksys WET54GS5 Click Reset Select Quit Resetting the Desktop ControllerSelect Reset Desktop Controller from the Help menu Select Reset Desktop Controller from the Sonos menu Sonos Digital Music System User Guide Chapter a Tips and Troubleshooting Sonos Support DiagnosticsAbout Your Music System Can’t Find What You’re Looking For? Sonos ZonePlayer Sonos Device Specifications Audio Services Supported Specifications subject to change without notice Sound Quality Connection required. Internet functionality may require Sonos Controller CR100 FeatureDescription Display and User Interface Sonos ZoneBridge Feature Description Power/Connections Specifications subject to change without notice Drive Components Sonos Loudspeaker SP100 System Setup Using the Controller Sonos Setup Using Controller Sonos Digital Music System User Guide Setup with a NAS Device no router Go off Chapter C Sonos Setup Using Controller Sonos Digital Music System User Guide Index Alarms Index Controller, turn off Factory reset A-6 ITunes ITunes compilations Keyboard shortcuts 1-4,1-5 Motion sensor 7-8,7-14move track Now Playing screen, large album art OK button Reset Desktop Controller A-9reset permissions Set sleep timer 7-10set time Solid amber ZonePlayer light A-10solid red light A-11 Sonos Digital Music System User Guide Zone groups 3-1ZoneAlarm free Sonos Digital Music System User Guide