Sonos Digital Music System manual ZonePlayer status indicator lit, but no sound

Chapter A: Tips and Troubleshooting A-5

Note: You should not factory reset all of your ZonePlayers at once or all preferences and Sonos playlists will be lost.

ZonePlayer status indicator lit, but no sound

•Make sure speakers are connected securely.

•Make sure volume is set to a suitable level.

•Make sure MUTE is not on.

ZonePlayer volume level reduces

If the ZonePlayer status indicator changes to solid amber, and the volume reduces to 75%, this indicates that the ZonePlayer is experiencing a fault condition.

•Check the ZonePlayer vents to ensure they are not blocked.

•Check for speaker short circuit.

•Mute ZonePlayer or unplug it for several minutes to allow it to cool.

ZonePlayer has stopped playing music

If a ZonePlayer stops playing music, and the ZonePlayer status indicator lights are flashing (long amber, short white, repeat) this indicates that the ZonePlayer has experienced a fault condition and has automatically muted itself to prevent damage to the ZonePlayer.

•Check the ZonePlayer vents to ensure they are not blocked.

•Check for speaker short circuit.

•Unplug the ZonePlayer for several minutes to allow it to cool.

•Mute and unmute the ZonePlayer.

Sound produced from only one speaker

•Make sure speaker is connected securely.

•Make sure balance control is set correctly.

Cannot access Internet radio, online updates, or registration

•Your firewall may be blocking outgoing connections to the Internet. Ensure the firewall allows access to the Internet for the Ethernet addresses of your Sonos