Troubleshooting, UX5000U-TSPS | Sharp UX-5000 specification

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UX5000U-TSPS

8 TROUBLESHOOTING

PROBLEMS AND SOLUTIONS

	Problem	Check and remedy

	Nothing appears in the display.	∙ Make sure the power cord is properly plugged into a power
	Nothing appears in the display.	outlet.
		outlet.
		∙ Make sure the power switch has been switched to the "ON"
		position.
		∙ Connect another electrical appliance to the outlet to see if it
		has power.

	The fax does not respond when you	∙ If a beep sound is not made when you press the keys, turn
	press any of its keys.	off the power and then turn it back on several seconds later.

	Automatic document feeding does	∙ Check the size and weight of the document (see
	not work for transmission or copying.	"Transmittable documents" in Chapter 3).

	Dialing is not possible.	∙ Make sure the power is on.
		∙ Make sure that the telephone line is properly connected to
		both the TEL. LINE jack and the wall jack.
		∙ Make sure that the fax is set to the correct dialing mode for
		your telephone line. See Option Setting 23 in Chapter 5.

	Nothing is printed at the receiving	∙ Make sure that the document for transmission is placed face
	end.	down in the feeder.
		∙ Make sure that the printing paper is properly loaded in the
		receiving machine.

	The power is on, but no	∙ Make sure that the receiving machine has printing paper.
	transmission takes place.
		∙ If the receiving machine is in manual mode with no
		attendant, reception will not be possible.
		∙ If the receiving machine is not a Sharp model, make sure it is
		G3 compatible.
		∙ Check the display for error messages.
		∙ Pick up the handset and check for a dial tone.

	A distorted image is received at the	∙ Noise on the telephone line may cause distortion. Try
	other end.	sending the document again.
		∙ Make a copy of the document on your fax. If the copy is also
		distorted, your fax may have a problem.

TROUBLESHOOTING

8-1

Image 97

Sharp UX-5000 operation manual Troubleshooting, UX5000U-TSPS, Problems and Solutions, Problem Check and remedy

Contents

UX-5000 UX5000U-FCC-2 Introduction Important safety informationUX5000U-INBU Table of Contents Unpacking Checklist InstallationPrecautions before setting up Installation UX5000U-ISPC Installing the Printer CartridgesPull the old drum cartridge out of the compartment Its packaging Installing the Printer Cartridges Close the printer cover Replacing the cartridges Attachments and Connections UX5000U-ISACHandset Telephone line cord Assembly and Connections Power leadTrays Loading Printing Paper UX5000U-ISLPLoading the paper cassette Push the pressure plate down until it Loading the paper trayLocks into position Back. Grasp the hand hold on Legal Place the paper in the tray LetterClose the original document in tray If desired, attach a letter or legal Loading Paper Installation Initial Settings Initial SettingsUX5000U-IPOP Look AT the Operation Panel Look AT the Operation Panel Broadcast key Document key Report keyCopy key Redial key Entering Your Name and FAX Number UX5000U-IPSNStep Press these keys Comments Entering Letters for Names Symbol list UX5000U-IPSD Setting the Date and Time UX5000U-IPAD Chain Dialing for area and access codesStoring Numbers for Automatic Dialing Storing numbers Storing Numbers for Automatic Dialing Making changes Clearing numbers Storing Numbers in Group Keys UX5000U-IPVA Volume AdjustmentSpeaker Handset Volume Adjustment Initial Settings Basic Operations Size and weightUX5000U-BOPS Sending Documents Other restrictions Dual accessSending Documents Memory Retransmission If the memory becomes full Example the transmission you want to cancel To cancel a memory transmissionChecking documents in memory Enter the 3-digit memory number assigned to Loading the document Adjust the document guides toWidth of your document Resolution Optional transmission settingsStandard Cover Sheet ContrastLight To send a cover sheet, press the Cover Sheet key Example Batch Page Numbering Dialing and transmission UX5000U-BOSDNormal Dialing Rapid Key Dialing Direct Keypad DialingPress the Start key. Replace Handset if you used it Chain Dialing Speed Dialing Press the Search Dial key Using the Search Dial keyPress the → or the ← key to scroll Through the names. Stop when Using the Redial key To cancel a fax transmission or receptionChecking the telephone line status Redialing UX5000U-BORD Setting the mode of receptionReceiving Documents Auto reception Manual reception Hang up when Receiving appears in the displayReceiving Documents Handset Number from which each document was Substitute reception Making Copies UX5000U-BOCYPress the Copy key Press 1 to select Multi COPY, or Making Copies Checking copy operations in memory Making Telephone Calls UX5000U-BOVCRedial Making Telephone Calls Basic Operations UX5000U-SFBR Special FunctionsBroadcasting Broadcasting Broadcasting using a Group KeyPress the Start key twice Transmission will begin Confidential Operations UX5000U-SFCOConfidential transmission Confidential Operations Confidential receptionTransmission will take place once the connection is made Clearing the passcode Programming the confidential passcode Printing out received documents Relay Request UX5000U-SFRRStoring a relay group Relay Relay Request Clearing a relay group Load the document Making a relay request Relay Broadcast Polling UX5000U-SFPOPolling others ∙ Memory Poll Mode will appear Serial Polling using a Group KeyBeing polled Memory polling Press 1 to select SET Press 1 to allow polling to be done To clear a document Polling SecurityTurning Polling Security on and off Programming and clearing a System number Storing and clearing fax numbers for polling permission Enter the number 4 digits with the numeric Storing and clearing ID numbers for polling permissionExample keys To the date and time display Initial procedure Timer OperationsUX5000U-SFTI Transmission Timer OperationsLoad the document Step if the receiving machine does not have Serial Polling Polling Relay Request BroadcastingExample Enter the appropriate relay group number Otherwise skip this step Timer Canceling a timer operation Batch Transmission UX5000U-SFBTEntering a batch program Storing documents for transmission Clearing a document stored for batch transmission UX5000U-SFEP Entering and Using Programs Entering and Using Programs If you want the document to be sent from Enter the fax numbers of the machines to be Broadcasting Batch transmission Clearing a Program Key Press the appropriate Program Key Using a Program KeyPress the Program Key Example Department Control UX5000U-SFDCEntering Department Codes Telephone billing Accessing the machineDepartment Control Anti Junk FAX UX5000U-SFAJ Distinctive Ring UX5000U-IPDR Accessing the settings Optional SettingsSettings Option Settings Always Prints Never Prints 5 Error only Optional Settings Setting 13 Copy CUT-OFF Setting 20 Heater Mode Setting 23 Dial Mode Setting 22 Alarm VolumeSetting 25 Multi TTI Setting 26 Beep Length =006 Printing out a list Printing OUT Reports and ListsActivity Report Explanation of headings Reception errors Transmission errors Telephone Number List Timer listRelay Group List Optional Setting List Passcode ListProgram and Group List Department Usage List Batch Transmission ListConfidential Reception List Transaction Report Anti Junk Number List Housing MaintenanceUX5000U-MAMA Reading glass and rollers Maintenance Problems and Solutions TroubleshootingTroubleshooting Problem Check and remedy Problems and Solutions UX5000U-TSDM Messages and SignalsDisplay messages Display Messages Audible signals Clearing Paper Jams UX5000U-TSCPClearing a jammed document Clearing jammed printing paper Compartment Clearing Paper JamsReplace the drum cartridge, and then the toner cartridge Gently pull the paper out Specifications Specifications FCC Regulatory Information Sharp UX5000U-QRQR Quick Reference GuideTransmitting documents Quick Reference Guide Function key menu Reception Mode Listing Mode Entry Mode Optional Settings Program/Group Serial Polling Memory Mode UX5000U-ESQR Guia DE Consulta RapidaTransmisión de documentos Guia DE Consulta Rapida Modo listado Menú de la FunctionModo de entrada Ajustes opcionales Rapida-iii Rapida-iv Index Index Limited Warranty Sharp Electronics Corporation