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PROBLEMS AND SOLUTIONS

The printing paper does not come

The printing paper may be jammed. See "Clearing Jammed

out.

Printing Paper" in this chapter.

 

Make sure that the printing paper is properly loaded in your

 

machine.

 

Make sure the power is on.

 

 

The printing paper comes out blank

Make sure that the document is loaded properly in the

feeder of the transmitting machine. Make a copy to confirm

when you try to receive a document.

the printing ability of your machine.

 

 

 

The received document is faint.

Ask the other party to send higher contrast documents. If the

contrast is still too low, your fax may have a problem. Make

 

a copy to check it.

 

The toner cartridge may need replacement.

 

 

Received images are distorted.

Noise on the telephone line may cause distortion. Have the

other party try sending the document again.

 

 

If the other fax machine also has ECM, make sure this

 

feature is enabled in both faxes (see Option Setting 9 in

 

Chapter 5).

 

Make a copy of another document on your fax. If the copy is

 

also distorted, your fax may have a problem.

 

The photoconductor drum may be damaged. Try a new

 

drum cartridge.

 

 

Dots appear at regular intervals on

The photoconductor drum may be damaged. Replace the

received documents and copies.

drum cartridge.

 

 

No confidential transmission or

Check the message in the display. See the next section,

relay broadcast occurs.

"Display Messages".

 

 

8-2

TROUBLESHOOTING

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Sharp UX-5000 operation manual Problems and Solutions