Pitney Bowes LPS-1 manual Troubleshooting, What to do when

Page 63

 

Troubleshooting

What to do when...

 

 

 

Problem

Solution

The LPS-1 does not

ΠIs the USB cable loose?

print, or a printing

Check that the USB cable is connected correctly.

error is received.

ΠIs the LA Roll installed correctly?

 

If not, remove the LA Rolls and reinstall.

 

ΠIs there enough roll remaining?

 

Check that there is enough roll remaining.

 

ΠIs the LA Roll compartment cover open?

 

Check that the LA Roll compartment cover is closed.

The power button

ΠIs the power supply cord connected correctly?

does not light up or

Check that the power supply cord is connected and plugged in. If

flash.

connected correctly, try connecting it to another electrical outlet.

 

* If the power button still does not light up or flash, contact Pitney

 

Bowes Customer Service at 1-800-243-7824.

The printed label

ΠIs the print head or roller dirty?

contains streaks or

While the print head generally remains clean under normal use, lint

poor quality

or dirt from the roller may become stuck on the printer head. If this

characters, or the

occurs, clean the roller. Refer to “Cleaning the Roller” on page 56.

label is not fed

 

correctly.

 

A data transmission

ΠIs the correct port selected?

error appears on the

Check that the correct port is selected from the “Print to the following

personal computer.

port” list in the Printer Properties dialog box.

 

ΠIs the LPS-1 in cooling mode (the LED lamp is flashing slowly)?

 

Wait until the LED lamp stops flashing and then try printing again.

Labels are jammed in

ΠDoes the edge of the cutter unit seem to have lost its sharpness?

the cutter or are not

Do cutter errors occur frequently?

ejected correctly after

Replace the cutter. For details, refer to “Changing Cutter Unit” on

printing.

page 58.

 

ΠIs there dirt or lint on the roller preventing it from rolling freely?

 

Use a Cleaning Sheet to clean the roller. For details, refer to

 

Cleaning the Roller on page 56.

Layout style is not

ΠIs new label roll installed before activating the P-touch Add-In (The

updated when Add-in

P-touch function is added to your standard Microsoft toolbar)?

is still activated and a

Exit the P-touch Add-In, load the 2nd label roll type, reactivate the P-

new label roll is

touch Add-in, select "Select Layout", and then verify the layout.

installed.

 

Microsoft Word P-

ΠIs Microsoft Outlook opened when using Microsoft Word P-touch

touch Add-In is not

Add-In?

available when

Close Microsoft Outlook and restart Microsoft Word to enable the

Microsoft Outlook is

Add-In.

opened.

 

z APPENDIX

Troubleshooting

59

Page 62 Page 64
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Page 62 Page 64
Contents To reorder supplies contact Page Contents Appendix Introduction Pitney Bowes Customer-Friendly Return PolicyLPS-1 General PrecautionsCutter unit Symbols Used in this GuideAC power cord CD-ROM & SoftwareUnpacking Your LPS-1 USB cableStarter roll Getting Started LPS-1 ComponentsLPS-1 Label Printer „ FrontLED Lamp Button descriptionsPlug the power supply cord into a standard electrical outlet Connecting to the Power SupplyInstalling the LA Roll Installing the LA RollAvailable supplies Installing the Paper Guide Installation Precautions Software OverviewSoftware and Compatible Operating Systems It may take a short time for the dialog box to appear Installing the SoftwareCustomer Information dialog box appears Setup Type dialog box appearsStart Copying Files dialog box appears Following items will be installedTypical CustomInstalling Software Click Finish Installation of the P-touch Editor software is now completedWhen using Microsoft Windows 98 SE Typical Start Copying Files dialog box appears Add New Hardware Wizard dialog box appears Click NextNext Add New Hardware Wizard dialog box appears Installing Software User Registration dialog box appears Installation of the P-touch Editor software is now completed Confirmation dialog box appears Driver Setup dialog box appearsClick Cancel „ Re-installing the printer driverConfirm Uninstall dialog box appears Uninstalling SoftwareUninstalling P-touch Editor Version InstallShield Wizard dialog box appearsUninstalling the Printer Driver Click Finish to complete the uninstallUninstall process is now completed There are two main methods of entering text on the label OverviewInsert the appropriate LA Roll Enter the textEdit the label Touch Editor provides a variety of editing functionsCreating Labels Print the label Select an option in the dialog box, and then click OK Starting P-touch EditorLayout Window Using P-touch EditorCreating an Address Label „ Printing options and label cutting Cut off the printed label using the CUT leverPrinting the Label ZPrint OptionszOpening an Existing Label File Saving the LabelBar code appears on the label in the layout work area Creating Bar Code LabelsClick the in the Object dock Bar Code Properties dialog box appearsCreating Labels Sample Options Creating Other Types of LabelsTopic Area Using HelpTabs MenuSelect the range of topics to be printed, Then click Select a topic in the Contents tab Click on the toolbar„ Printing Help Print Topics dialog box appearsLabel List How the Label List WorksViews Using the Label List „ Form viewRepeat this for all necessary fields New record appears in the list „ What is a Layout Style? „ When is this useful?„ Choosing a Default Layout Style Merge Fields dialog box appears Repeat steps 1 and 2 to add more fields to the layout Pop-up menu appearsSelect Text from the pop-up menu Field is added to the layout and displayed as textSettings ZPrint Range OptionszSpecified labels are printed Add-In Utility Using P-touch Editor with Other ApplicationsMicrosoft Word Toolbar Preview window Print Settings buttonChange Paper Setting Click in Microsoft Word’s standard toolbarMicrosoft Excel Click to print the label„ How Microsoft Word data is added to the Label List „ How Microsoft Excel data is added to the Label List Click in Microsoft Excel’s standard toolbarMicrosoft Outlook „ How Microsoft Outlook data is added to the Label List Open Database dialog box appears Using a Database„ What is the database function? „ Creating a name badge label using a databaseField is added to the layout Creating Labels Print the labels using one of the methods below Appendix MaintenanceCleaning the Print Head Cleaning the RollerMaintenance Grip the tab and lift out the cutter unit Changing Cutter UnitWhat to do when TroubleshootingOperating Environment SpecificationsLA Rolls Accessories For USA OnlyReplacement Blades for Cutter Unit Cleaning SheetDate field IndexAuto Format Templates Body field 48, 49Troubleshooting Typical setup Help Starting Uninstalling UsingQuick Start Guide Record view Replacement Specifications Standard toolbarAppendix Service and Support Accessories and SuppliesContact Information
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