HotBrick VPN 800/2 manual Troubleshooting, General Problems, Internet Access, Solution

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HotBrick Network Solutions

Appendix C

Troubleshooting

Overview

This chapter covers some common problems that may be encountered while using the VPN 800/2 Firewall Router and some possible solutions to them. If you follow the suggested steps and the VPN 800/2 Firewall Router still does not function properly, contact your dealer for further advice.

General Problems

Problem 1:	Can't connect to the VPN 800/2 Firewall Router to configure it.

Solution 1:	Check the following:
	• The Load Balancer is properly installed, LAN connections are OK, and it is
	powered ON.
	• Ensure that your PC and the VPN 800/2 Firewall Router are on the same
	network segment. (If you don't have a router, this must be the case.)
	• If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart
	it.
	• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
	Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible
	with the VPN 800/2 Firewall Router’s default IP Address of 192.168.1.1.
	Also, the Network Mask should be set to 255.255.255.0 to match the VPN
	800/2 Firewall Router.
	In Windows, you can check these settings by using Control Panel-Networkto
	check the Properties for the TCP/IP protocol.

Internet Access

Problem 1:	When I enter a URL or IP address I get a time out error.
Solution 1:	A number of things could be causing this. Try the following troubleshooting steps.
	• Check if other PCs work. If they do, ensure that your PCs IP settings are
	correct. If using a Fixed (Static) IP Address, check the Network Mask, Default
	gateway and DNS as well as the IP Address.
	• If the PCs are configured correctly, but still not working, check the VPN 800/2
	Firewall Router. Ensure that it is connected and ON. Connect to it and check its
	settings. (If you can't connect to it, check the LAN and power connections.)
	• If the VPN 800/2 Firewall Router is configured correctly, check your Internet
	connection (DSL/Cable modem etc) to see that it is working correctly.

Problem 2: Some applications do not run properly when using the VPN 800/2 Firewall Router.

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Contents Dual WAN Firewall Router VPN 800 User’s Guide Page Table of Contents Existing Dhcp Server ………………………………………………………………………………...68 Advanced LAN Configuration ………………………………………………………………...68This gives twice the bandwidth of a single modem Internet FeaturesIntroduction PPPoE Session Management Port Switching Hub Other FeaturesPhysical Details Package ContentsLED Action Condition Rear Panel VPN 800/2 Firewall Router Default SettingsAC power socket Page Procedure Basic SetupConfiguring the VPN 800/2 Firewall Router for your LAN OverviewNo Response? LAN IP Configuration Settings LAN & DhcpLAN Any IP Setup ConfigurationDhcp Server Dhcp IP AddressHotBrick Network Solutions Connection Mode Settings Primary SetupType ConnectionAddress Info PPPoE / PptpTCP/IP Settings Configure PCs on your LANInternet Access OverviewLinux Clients Accessing AOLMacintosh Clients Fixed IP Address Port Options Advanced Port SetupConnection Options Settings Port OptionsTransparent Bridge OptionLoad Balance Load BalanceLoad Balance Settings Load BalanceStatistics InterfaceAdvanced PPPoE Settings Advanced PPPoESelect WAN Port SessionStatus ActionAdvanced Pptp Settings Advanced PptpHost IP Setup Advanced SetupHost Network Identity Settings Host IP SetupBinding Host NetworkHost & Group ListVirtual Servers Connecting to the Virtual ServersVirtual Server Settings Virtual ServerCustom Virtual Servers Settings Custom Virtual ServersSelect Custom Server Server List Name Custom ServerCustom Virtual Server Select Special Application Name Settings Special ApplicationsSpecial Applications Special Application Using a Special Application on your PCDynamic DNS To use the Dynamic DNS featureDynamic DNS Service Settings Dynamic DNSAdditional SettingWAN Port Multi DMZ Multi DMZSettings Multi DMZ UPnP Option Settings UPnPUPnP NAT Alias NAT SettingSettings NAT 10 Advanced Feature Advanced FeaturesSession Persistency Protocol, Port Range Settings Advanced Features Protocol Protocol and Port Binding Using Remote Web-based SetupInterface Smtp Simple Mail Transport Protocol Binding Block URL Security ManagementBlock Internet Settings Block URLSetup Access Group Access FilterBlock Well-known Filter SettingPorts Icmp FiltersSession Limit System Filter Exception Planning the VPN VPN ConfigurationIPSec Global Setting IPSec Global SettingLog Level IP Global Setting Global ParametersPolicy Setup Policy SetupIPSec Traffic Binding VPN Policy SetupTraffic Selector Security LevelKey Management Dead Peer Detection IPSec Policy optionsTunnel Attribute Set Options QoS Setup QoS ConfigurationData QoS Setup Policy ConfigurationPolicy Priority Data Policy ConfigurationSnmp Management AssistantEmail Alert Settings SnmpEnable/Disable Settings Email AlertEmail Alert Excessive PingSyslog Sntp Configuration Syslog ConfigurationSyslog Delivery Log Priority ForAdmin Password Screen Admin PasswordUpgrade Firmware Upgrade FirmwareRouting Advanced LAN ConfigurationExisting Dhcp Server Static Routing Example Configuring Other Routers on your LANSettings Routing For Router Bs Default Route For Router As Default RouteFor the VPN 800/2 Firewall Router Gateways Routing Table Entry 1 SegmentSystem Status Operation and StatusOperation Device Data System StatusRestore Factory Defaults Restore Factory DefaultsWAN Status WAN StatusData NAT Status NAT StatusNAT Traffic ErrorsNAT Connections MiscCE Marking Warning SpecificationsFCC Statement Checking TCP/IP Settings Windows 9x/ME Windows TCP/IP SetupOverview TCP/IP Settings Using Dhcp Select Control Panel Network and Dial-up Connection Checking TCP/IP Settings WindowsUsing a fixed IP Address Use the following IP Address Figure B-7 Network Configuration Windows XP Checking TCP/IP Settings Windows XPFigure B-8 TCP/IP Properties Windows XP General Problems TroubleshootingInternet Access SolutionSolution

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