ETA Systems SM5505 manual Service and Support, Technical and Service Assistance Customer Service

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Section 9 - Service and Support

9.1 Technical and Service Assistance

In North and South America, the manufacturer offers toll-free technical and customer service assistance by calling 800-321-6699.Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. In EMEA, contact the manufacturer’s international headquarters in the United Kingdom at +44 (0) 1793 553980. UK business hours are 8:00 to 17:00 GMT. In the event of an emergency outside of normal business hours, the manufacturer’s phone systems provide an emergency after hours phone number. Technical and service inquiries may also be communicated to us via our website at www.etasys.com by clicking on the link for Technical Support. You may also register your ownership of the product on the .

9.2 Customer Service

Should it ever be necessary to obtain service on your power conditioner, please obtain the following information from the data plate attached to the rear of the unit. To process service requests, we will require:

•Model number

•Part number

•Serial number

With this information in hand, contact the manufacturer at the numbers given above to arrange for service. In most cases, the power conditioner will require service on site. Units may only be returned to the manufacturer after obtaining a Return Material Authorization (RMA) number. This number must be clearly marked on the shipping container and packing slip accompanying any returned product. Unauthorized return shipments will be refused. Units to be returned must be shipped prepaid to the manufacturer in an appropriate shipping container. Additional charges will be billed for repair costs due to shipping damage resulting from inadequate packing.

9.3 Product Warranty

The manufacturer warrants its power conditioner (known hereafter as the “product”) to be free from defects in material and workmanship for a period of five years from the date of shipment. The product will be repaired or (at manufacturer’s option) replaced at no charge during this warranty period. The manufacturer makes no warranties, expressed or implied, of merchantability, fitness for a particular purpose, performance, condition, capacity or otherwise. The manufacturer is not liable for incidental or consequential damages, monetary loss, loss of sales, or loss of business resulting from failure or malfunction of the product. Warranty is void on any product that is misused, misapplied, abused, altered or repaired by any unauthorized personnel or where evidence of tampering exists. The foregoing constitutes the sole and exclusive remedy of the purchaser and is in lieu of all other warranties. No greater degree of liability is imposed on the manufacturer.

Conditioned Power Center

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Contents CPC Series Conditioned Power Center Table of Contents Service and Support E a S E General Ansi Warning Notices SafetyInherent Hazards Alerts and LabelsWear protective gear before servicing internal parts Line Voltage Present With Machine Power OFFLockout/Tagout Safety InterlocksConformance with Applicable Laws and Regulations Product LiabilityEmergency Contact Information Product Purpose Product OverviewOptional Features Standard FeaturesFeature Unpackaging PreparationPreparation Figure D Shipping Crate Disassembly 10 to 20 kVA Installation Alternate Conduit Landing Locations Outer Panel RemovalMain Input Circuit Breaker Fixed Input Circuit BreakersProgrammable Circuit Breakers Isolation TransformerFigure G Transformer Primary Voltage AdjustmentGrounding Output Voltage Fine AdjustmentFigure J Lockout/Tagout ProcedureInput Power Connections Output Power ConnectionsModels With Optional Line Cord/Output Receptacles Restoring For Service Energizing the Power ConditionerOperation Orderly Shutdown Energizing the LoadConditioned Power Center Options Phase Loss/Low Voltage Detection and ProtectionExternal EMO Seismic AnchorageInput Power Conductor Restraints Semi S2-0200 CertificationSemi S2-0200 Compliant EMO Options Conditions Requiring Troubleshooting Troubleshooting/MaintenanceSource Circuit Breaker Trip Input Circuit Breaker TripsTvss Fault LEDs Illuminate Harmonic Filter Circuit Breaker Trips Out Routine MaintenanceService and Support Technical and Service Assistance Customer ServiceProduct Warranty CPC Series Schematic SpecificationsGPI Series 2000 Standard EMO GPI Series 2000 Semi S2 EMO Important ALL Work to be Done By a Licensed Electrician Output Voltage Fine AdjustmentTitle Rev. Letter Rel. Date Next Rev. Level Document Revision HistorySM5505- Rev. a 03/01/2006, 2006 ETA Systems39
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