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hp officejet support
chapter 9
country/region | hp technical support | country/region | hp technical support |
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Japan | 0570 000 511 | United Kingdom | +44 (0) 870 010 4320 |
| +81 3 3335 9800 |
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Jordan | +971 4 883 8454 | Venezuela | |
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Korea | +82 1588 3003 | Venezuela (Caracas) | (502) |
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Kuwait | +971 4 883 8454 | Vietnam | |
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Lebanon | +971 4 883 8454 | Yemen | +971 4 883 8454 |
1 This Call Center supports
2 This Call Center supports
call in Australia
If your product is not under warranty, you can call 03 8877 8000. A
5:00 P.M. Monday through Friday. (Charges and support hours are subject to change without notice.)
prepare your hp officejet for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP Officejet in for service, please follow the steps below to avoid further damage to the HP product.
Note: When transporting your HP Officejet, make sure that the print cartridges have been removed. Also, make sure you have allowed time for the print carriage to return to the home position, the scanner has returned to its parked position, and the
HP Officejet has been properly shut down by pressing the On button.
1Turn on the HP Officejet.
Disregard steps 1 through 6 if your device will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7.
2Open the
3Remove the print cartridges.
For information on removing the print cartridges, see replace the print cartridges on page 63.
Caution! Remove both print cartridges. Failure to do so might damage your HP Officejet.
4Place the print cartridges in an airtight bag so they will not dry out, and put them aside. Do not send them with the HP Officejet, unless instructed to by the
HP customer support call agent.
5Close the
6Turn off the HP Officejet.
74 | hp officejet 5500 series |