troubleshooting information

 

 

 

 

 

 

problem

possible cause and solution

 

 

 

 

 

 

 

Some of the icons are

to uninstall from a Macintosh computer

missing in the

1

Disconnect the HP Officejet from your Macintosh.

hp director

2

Double-click the Applications:HP All-in-One Software folder.

(continued)

3

Double-click HP Uninstaller.

 

 

4

Follow the onscreen instructions.

 

5

After the software is uninstalled, disconnect your HP Officejet, and

 

 

restart your computer.

 

6

To reinstall the software, insert the HP Officejet 5500 Series

 

 

CD-ROM into your computer’s CD-ROM drive.

 

 

Note: When reinstalling the software, follow the instructions in the

 

 

Setup Poster. Do not connect the HP Officejet to your computer until

 

 

after you have completed the software installation.

 

7

On the desktop, open the CD-ROM, double-click hp all-in-one

 

 

installer, and follow the instructions that appear.

 

 

 

 

 

 

The fax wizard does

If the fax wizard does not start automatically, launch the fax wizard as

not start

follows:

 

1

Start HP Director in the Hewlett-Packard folder on the Windows

 

 

Start menu.

 

2

Click the Settings menu, and select Fax Settings and Setup and

 

 

then Fax Setup Wizard.

 

 

 

 

 

 

The registration screen

If you wish to register your HP Officejet but the registration wizard does

does not appear

not automatically appear, launch the Product Registration program in

 

the HP folder on the Windows Start menu.

 

 

 

 

 

 

The Digital Imaging

If the Digital Imaging Monitor does not appear in the Task Tray, wait

Monitor does not

several minutes. If it still doesn’t appear, click HP Director to check

appear in the Task

whether or not essential icons are there. For more information, see

Tray

Some of the icons are missing in the HP Director on page 114.

 

The Task Tray normally appears in the lower-right corner of the Windows

 

desktop.

 

 

 

 

 

Task Tray

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Digital

 

 

Imaging Monitor

 

 

icon

 

 

 

 

 

 

 

troubleshooting

reference guide

115