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| troubleshooting information | ||
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problem | possible cause and solution |
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Some of the icons are | to uninstall from a Macintosh computer | ||||||
missing in the | 1 | Disconnect the HP Officejet from your Macintosh. | |||||
hp director | 2 | ||||||
(continued) | |||||||
3 | |||||||
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| 4 | Follow the onscreen instructions. | |||||
| 5 | After the software is uninstalled, disconnect your HP Officejet, and | |||||
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| restart your computer. | |||||
| 6 | To reinstall the software, insert the HP Officejet 5500 Series | |||||
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| Note: When reinstalling the software, follow the instructions in the | |||||
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| Setup Poster. Do not connect the HP Officejet to your computer until | |||||
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| after you have completed the software installation. | |||||
| 7 | On the desktop, open the | |||||
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| installer, and follow the instructions that appear. | |||||
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The fax wizard does | If the fax wizard does not start automatically, launch the fax wizard as | ||||||
not start | follows: | ||||||
| 1 | Start HP Director in the | |||||
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| Start menu. | |||||
| 2 | Click the Settings menu, and select Fax Settings and Setup and | |||||
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| then Fax Setup Wizard. | |||||
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The registration screen | If you wish to register your HP Officejet but the registration wizard does | ||||||
does not appear | not automatically appear, launch the Product Registration program in | ||||||
| the HP folder on the Windows Start menu. | ||||||
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The Digital Imaging | If the Digital Imaging Monitor does not appear in the Task Tray, wait | ||||||
Monitor does not | several minutes. If it still doesn’t appear, click HP Director to check | ||||||
appear in the Task | whether or not essential icons are there. For more information, see | ||||||
Tray | Some of the icons are missing in the HP Director on page 114. | ||||||
| The Task Tray normally appears in the | ||||||
| desktop. | ||||||
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| Task Tray | ||
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| HP Digital | |||||
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| Imaging Monitor | |||||
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| icon | |||||
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troubleshooting
reference guide | 115 |