troubleshooting information

 

 

problem

possible cause and solution

 

 

 

 

The front panel displays

The HP Officejet has been set up with the incorrect language or

the wrong language

country/region. Usually, you set the language and country/region

 

when you first set up the HP Officejet. However, you can change these

 

settings at any time by using the following procedure:

 

1 Press Setup.

 

 

 

2 Press 6, then press 3.

 

This selects Preferences and then selects Set Language &

 

Country/Region.

 

 

 

After starting the routine, the following prompt is presented on the

 

front panel display:

 

Press 11 for English?

 

If you want to change the language to English, enter 11 using

 

the keypad, or you can also scroll through the countries/regions

 

using

or

. Otherwise, wait for five seconds and the

 

display changes automatically to the next available language.

 

When you see the language you want, enter its two-digit number

 

using the keypad.

3When prompted to confirm the language, press 1 for Yes or 2 for No.

You are prompted with all the countries/regions for the selected language. You can also scroll through the countries/regions

using or .

4Using the keypad, enter the two-digit number for the desired country/region.

 

5 When prompted, press 1 for Yes or 2 for No.

 

6 You can confirm the language and country/region by printing a

 

Self-Test Report, as follows:

 

a. Press Setup.

 

b. Press 1, then press 4.

 

This selects Print Report, and then selects Self-Test Report.

 

 

I received a message

The HP Officejet prompts you to align cartridges every time you install

on the front panel

a new print cartridge. For more information, see align the print

display to align the

cartridges on page 65.

print cartridges

 

 

 

My HP Officejet does

If the HP Officejet does not power on, make sure each connection from

not power on

the power outlet to the HP Officejet is firmly connected, and wait a few

 

seconds for the HP Officejet to power on. Also, if the HP Officejet is

 

plugged in to a power strip, make sure the strip is turned on.

troubleshooting

reference guide

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