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warranty information
chapter 10
Outside the U.S., please call your local HP Customer Support office. See call elsewhere in the world on page 72 for a list of international Customer Support numbers.
returning your hp officejet for service
Before returning your HP Officejet for service, you must call HP Customer Support. See hp customer support on page 71 for steps to take before calling Customer Support.
hewlett-packard limited global warranty statement
The following information specifies the HP limited global warranty.
This section contains the following topics:
•extent of limited warranty on page 78
•limitations of warranty on page 79
•limitations of liability on page 79
extent of limited warranty
HP Officejet 5500 Series product (“Product”), including related software, accessories, media, and supplies, shall be free from defects in material and workmanship for the duration (specified below), which begins on the date of purchase by the Customer.
For each software Product, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any Product shall be uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of normal use of a Product, and does not cover any other problems, including those which arise as a result of
(a)improper maintenance or modification, (b) software, accessories, media, or supplies not provided or supported by HP, or (c) operation outside the Product’s specifications, or unauthorized modifications or misuse.
For any hardware Product, the use of a
If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall either repair or replace the defective Product, that is covered by HP’s warranty, at HP’s option. Where labor charges are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the Product.
HP shall have no obligation to repair, replace, or refund until the Customer returns the defective Product to HP.
Any replacement product may be either new or
HP products, including each Product, may contain remanufactured parts, components, or materials equivalent to new in performance.
HP’s limited warranty for each Product is valid in any country/region or locality where the covered HP product is distributed by HP. Contracts for additional warranty service, such as
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