troubleshooting
chapter 14
problem | possible cause and solution |
Some of the icons are | If the essential icons (scan picture, scan document, send fax, and HP |
missing in the | Gallery) do not appear, your installation might not be complete. |
HP Director | If your installation is incomplete, you might need to uninstall and then |
| reinstall the software. Do not simply delete the HP Officejet program files |
| from your hard drive. Be sure to remove them properly using the uninstall |
| utility provided in the HP Officejet program group. |
to uninstall from a Windows computer
1Disconnect your HP Officejet from your computer.
2On the Windows task bar, click Start, Programs All Programs (XP),
3Follow the directions on the screen.
4If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
5After the program finishes removing the software, disconnect your HP Officejet, and restart your computer.
Note: It is important that you disconnect your HP Officejet before restarting your computer.
6To reinstall the software, insert the HP Officejet 5500 Series
7After the software is installed, connect the HP Officejet to your computer. Turn on the HP Officejet using the On button. To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP Officejet.
After connecting and turning on your HP Officejet, you might have to wait several minutes for all of the Plug and Play events to complete.
When the software installation is complete, you will see a Status Monitor icon in the System Tray.
8To verify that the software is properly installed,
114 | hp officejet 5500 series |