hp officejet support

chapter 9

4If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

a.Have the specific name of your HP Officejet, as it appears on the front panel, available.

b.Have your service ID and serial number ready. To display your service ID and

serial number on the front panel, press OK and Start Color at the same time.

Press until the serial ID appears, and then press OK.

c.Print a Self-Test Report. For information on printing a Self-Test Report, see print a self-test report on page 61.

d.Make a color copy to have available as a sample printout.

e.Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your HP Officejet when you call.

call in North America during warranty

Call 1-800-HP-INVENT. US phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

call elsewhere in the world

The numbers listed below are current as of the publication date of this guide. For a list of current international HP Support Service numbers, go to this website and choose your own country/region or language:

www.hp.com/support

You can call the HP support center in the following countries/regions. If your country/ region is not listed, contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services.

Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply.

For phone support in Europe, please check for the details and conditions of phone support in your country/region by going to the following website:

www.hp.com/support

Alternatively, you can ask your dealer or call HP at the phone number provided in this guide.

As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery.

country/region

hp technical support

country/region

hp technical support

 

 

 

 

Algeria1

+213(0)61 56 45 43

Luxembourg (French)

900 40 006

Argentina

(54)11-4778-8380

Luxembourg (German)

900 40 007

 

0-810-555-5520

 

 

Australia

+61 3 8877 8000

Malaysia

1-800-805405

 

1902 910 910

 

 

Austria

+43 (0) 820 87 4417

Mexico

01-800-472-6684

 

 

 

 

Bahrain (Dubai)

+973 800 728

Mexico (Mexico City)

5258-9922

 

 

 

 

Belgium (Dutch)

+32 (0) 70 300 005

Morocco1

+212 224 047 47

Belgium (French)

+32 (0) 70 300 004

Netherlands (0.10 Euro/

0900 2020 165

 

 

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hp officejet 5500 series