troubleshooting information
problem | possible cause and solution |
A red X appears on the USB connect prompt
| If a red X appears on the USB connect prompt, follow these steps: | |
| 1 | Verify that the front panel cover is firmly attached, then unplug the |
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| HP Officejet and plug it in again. |
| 2 | Verify that the USB and power cables are plugged in. |
| 3 | Verify that the USB cable is set up properly as follows: |
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| – Unplug the USB cable and plug it in again. |
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| – Do not attach the USB cable to a keyboard or |
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| hub. |
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| – Verify that the USB cable is 3 meters or less in length. |
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| – If you have several USB devices attached to your computer, you |
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| might want to unplug the others during the installation. |
| 4 | Continue with the installation and reboot the computer when |
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| prompted. Then open HP Director and check for the essential icons |
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| (scan picture, scan document, send fax, and hp gallery) |
| 5 | If the essential icons still do not appear in HP Director, remove the |
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| software and then reinstall it as described in Some of the icons are |
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I received a message | If you receive an unknown error message, try to continue with the | |
that an unknown error | installation. If that doesn’t work, discontinue the installation and try to | |
has occurred | begin the installation again. | |
troubleshooting
reference guide | 113 |