troubleshooting

chapter 14

problem

possible cause and solution

 

 

I hear static on my

* This possible cause/solution applies only in the countries/regions that

telephone line ever

receive a 2-wire phone cord in the box with the HP Officejet, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

since I connected the

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

HP Officejet

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

(continued)

Taiwan, Thailand, USA, Venezuela, and Vietnam.

 

 

• Using a telephone line splitter could affect the sound quality of your

 

phone line, causing static. Try removing the splitter and connecting

 

the HP Officejet directly to the telephone wall jack.

 

 

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in operational troubleshooting below.

operational troubleshooting

The hp officejet 5500 series troubleshooting section in the hp photo & imaging help contains troubleshooting tips for some of the most common issues associated with your HP Officejet. To access the troubleshooting information from a Windows computer, go to the HP Photo & Imaging Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director menu, select HP Photo and Imaging Help, and then click hp officejet 5500 series troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below. Once you access the HP Instant Share website, online help is provided for any error messages encountered.

error message

possible cause and solution

 

 

Can’t connect to the

Your computer is unable to connect to the HP Instant Share server after

Internet

the Go Online screen appears.

 

• Check your Internet connection and make sure you are online.

 

• If you are behind a firewall, verify that your browser proxy settings

 

are correct.

 

 

HP Instant Share

The HP Instant Share server is currently down for maintenance.

Service temporarily

• Try connecting again later.

unavailable

 

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hp officejet 5500 series