HP 5505, 5510xi, 5510v Fax using monitor or manual dialing on

	troubleshooting information
problem	possible cause and solution
I cannot receive faxes,	• If you are not using a distinctive ring service, check to make sure
but I can send faxes	that the Answer Ring Pattern feature on your HP Officejet is set to
(continued)	All Rings. For information, see change the answer ring pattern
	(distinctive ringing) on page 50.
	• If your HP Officejet shares the same phone line with other types of
	phone equipment—such as an answering machine or a PC
	modem—the fax signal level could be reduced, causing fax
	reception problems.
	To find out if other equipment is causing a problem, disconnect
	everything except the HP Officejet from the phone line, and then try
	to receive a fax. If fax reception is successful without the equipment,
	then one or more pieces of the equipment is causing problems; try
	adding them back one at a time and faxing, until you identify
	which equipment is causing the problem.
I cannot send faxes,	• If you are using speed dial to dial the fax number, the HP Officejet
but I can receive faxes	might be dialing too fast or too soon. To solve this problem, try one
	of the following:
	– Try manually dialing the fax number from the HP Officejet front
	panel, or from an attached phone. For information, see send a
	fax using monitor or manual dialing on page 37.
	– Re-create the speed dial setting and insert some pauses. For
	information, see create individual speed-dial settings on
	page 44.
	• If your telephone line has a PBX system, make sure you are dialing
	the number for an outside line before dialing the fax number.
	• The receiving fax machine might be having problems. To check this,
	try calling the fax number from a telephone and listen for fax tones.
	If you cannot hear fax tones, the receiving fax might not be turned
	on or connected, or a voice mail service could be interfering with
	the recipient’s phone line.
Fax tones are	• When you have an answering machine on the same phone line you
recorded on my	use for fax calls, you must connect the answering machine directly
answering machine	to the HP Officejet (or through a directly-connected PC modem, if
	applicable) as described in fax setup on page 91. If you do not
	connect it as recommended, fax tones could be recorded on your
	answering machine.
I hear static on my	• If you did not connect the HP Officejet from the port labeled “1-
telephone line ever	LINE” to your telephone wall jack using the phone cord supplied in
since I connected the	the box with your HP Officejet, you could hear static on your phone
HP Officejet	line and you probably will not be able to fax successfully.* This
	special 2-wire cord is different from the more common 4-wire cords
	you might already have in your office. For more information, see I
	have difficulties when sending faxes and when receiving faxes on
	page 120.

troubleshooting

reference guide 123