troubleshooting information

 

 

problem

possible cause and solution

 

 

I cannot receive faxes,

• If you are not using a distinctive ring service, check to make sure

but I can send faxes

that the Answer Ring Pattern feature on your HP Officejet is set to

(continued)

All Rings. For information, see change the answer ring pattern

 

(distinctive ringing) on page 50.

 

• If your HP Officejet shares the same phone line with other types of

 

phone equipment—such as an answering machine or a PC

 

modem—the fax signal level could be reduced, causing fax

 

reception problems.

 

To find out if other equipment is causing a problem, disconnect

 

everything except the HP Officejet from the phone line, and then try

 

to receive a fax. If fax reception is successful without the equipment,

 

then one or more pieces of the equipment is causing problems; try

 

adding them back one at a time and faxing, until you identify

 

which equipment is causing the problem.

 

 

I cannot send faxes,

• If you are using speed dial to dial the fax number, the HP Officejet

but I can receive faxes

might be dialing too fast or too soon. To solve this problem, try one

 

of the following:

 

– Try manually dialing the fax number from the HP Officejet front

 

panel, or from an attached phone. For information, see send a

 

fax using monitor or manual dialing on page 37.

 

– Re-create the speed dial setting and insert some pauses. For

 

information, see create individual speed-dial settings on

 

page 44.

 

• If your telephone line has a PBX system, make sure you are dialing

 

the number for an outside line before dialing the fax number.

 

• The receiving fax machine might be having problems. To check this,

 

try calling the fax number from a telephone and listen for fax tones.

 

If you cannot hear fax tones, the receiving fax might not be turned

 

on or connected, or a voice mail service could be interfering with

 

the recipient’s phone line.

 

 

Fax tones are

• When you have an answering machine on the same phone line you

recorded on my

use for fax calls, you must connect the answering machine directly

answering machine

to the HP Officejet (or through a directly-connected PC modem, if

 

applicable) as described in fax setup on page 91. If you do not

 

connect it as recommended, fax tones could be recorded on your

 

answering machine.

 

 

I hear static on my

• If you did not connect the HP Officejet from the port labeled “1-

telephone line ever

LINE” to your telephone wall jack using the phone cord supplied in

since I connected the

the box with your HP Officejet, you could hear static on your phone

HP Officejet

line and you probably will not be able to fax successfully.* This

 

special 2-wire cord is different from the more common 4-wire cords

 

you might already have in your office. For more information, see I

 

have difficulties when sending faxes and when receiving faxes on

 

page 120.

 

 

troubleshooting

reference guide

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