troubleshooting

chapter 14

problem

possible cause and solution

 

 

I cannot receive faxes,

• The Rings to Answer feature might not be set to answer after the

but I can send faxes

appropriate number of rings for your office setup. For more

 

information, see set the number of rings before answering on

 

page 39.

 

• If you have a voice mail service at the same phone number you use

 

for fax calls, you must receive faxes manually, not automatically. For

 

information on setting up for faxing when you have a voice mail

 

service, see fax setup on page 91. For information on how to

 

receive faxes manually, see set up the hp officejet to receive faxes

 

automatically or manually on page 39.

 

• If you have a PC modem on the same phone line with your

 

HP Officejet, check to make sure that the modem’s software is not

 

set to receive faxes automatically. Modems with this auto fax

 

receive feature turned on will take over the phone line to receive all

 

incoming faxes, which will prevent the HP Officejet from receiving

 

fax calls.

 

• If you have an answering machine on the same phone line with

 

your HP Officejet, you might have one of the following problems:

 

– Your outgoing message might be too long or too loud to allow

 

the HP Officejet to detect fax tones, and the calling fax machine

 

might disconnect.

 

– Your answering machine might not have enough quiet time after

 

your outgoing message to allow the HP Officejet to detect fax

 

tones. This problem is more common with digital answering

 

machines.

 

The following actions might help solve these problems:

 

a. Disconnect the answering machine and then try receiving a fax.

 

If faxing is successful without it, the answering machine might

 

be causing the problem.

 

b. Reconnect the answering machine and re-record your outgoing

 

message. Make sure the message is as short as possible (no

 

more than 10 seconds long), and that you speak softly and

 

slowly when recording it. Try again to receive a fax.

 

• If you have a special ring pattern for your fax phone number (using

 

a distinctive ring service through your telephone company), make

 

sure that the Answer Ring Pattern feature on your HP Officejet is set

 

to match. For example, if the phone company has assigned your

 

fax number a double ring pattern, make sure Double Rings is

 

selected as the Answer Ring Pattern setting. For information on

 

changing this setting, see change the answer ring pattern

 

(distinctive ringing) on page 50.

 

Note that some ring patterns cannot be recognized by the

 

HP Officejet, such as those with alternating short and long ringing

 

patterns. If you are having problems with a ring pattern of this type,

 

ask your phone company to assign a non-alternating ring pattern.

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hp officejet 5500 series