chapter 14

troubleshooting

If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

•Double-click the HP Officejet and make sure the essential icons (scan picture, scan document, send fax, and hp gallery) appear in the

HP Director. If the essential icons do not appear immediately, you might need to wait a few minutes for the HP Officejet to connect to your computer. Otherwise see below.

•Open the Printers dialog box and check to see that the HP Officejet is listed.

Look at the system tray for an HP Officejet icon. This indicates that the

HP Officejet is ready. The HP Officejet icon normally appears in the lower-right corner of the desktop in the Task Tray.

Task Tray

software installation troubleshooting

Use this section to solve any problems you might encounter while installing the HP Officejet software.

problem

possible cause and solution

 

 

When I insert the CD-

If nothing appears on your computer screen after you insert the

ROM into my

HP Officejet 5500 Series CD-ROM into your computer’s CD-ROM drive:

computer's CD-ROM

1 From the Windows Start menu, choose Run.

drive, nothing

2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is

happens

not assigned to drive letter d, use the appropriate drive letter), then

 

 

click OK.

 

 

The minimum system

If the minimum system checks screen appears, your system does not meet

checks screen

the minimum requirements to install the software. Click Details to see

appears during

what the specific problem is. Then correct the problem before attempting

installation

to install the software.

 

 

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hp officejet 5500 series