troubleshooting

chapter 14

problem

possible cause and solution

The HP Officejet does

First check to see whether the print cartridge is out of ink. To do this,

not print

see print a self-test report on page 61.

 

However, before you do this, check the print cartridge to make sure you

 

have properly removed its packaging. Being careful not to touch the

 

copper contacts or ink nozzles, make sure you have gently pulled the

 

pink tab to remove the plastic tape.

 

If you determine that you need to replace a print cartridge see replace

 

the print cartridges on page 63.

 

 

I received a message

If either a paper jam or blocked carriage error message appears in the

on the front panel

front panel display there might be some packing material inside the

display about a paper

HP Officejet. Lift open the print-carriage access door to expose the

jam or a blocked

print cartridges and remove any packing material or other items that

carriage

do not belong there.

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hp officejet 5500 series