troubleshooting

chapter 14

For more information on solving problems you could have while faxing with your HP Officejet, see the hp officejet 5500 series troubleshooting section in the onscreen hp photo & imaging help that came with your software.

problem

possible cause and solution

I have difficulties

• Make sure you connected the HP Officejet from the port labeled

when sending faxes

“1-LINE” to your telephone wall jack using the phone cord supplied

and when receiving

in the box with your HP Officejet.* This special 2-wire cord is

faxes

different from the more common 4-wire cords you might already

 

have in your office. Check the end of the cord and compare it to the

 

two types of cords shown below:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2-wire cord

4-wire cord

End view of the 2-wire phone

End view of a 4-wire phone cord

cord supplied in the box with

that will probably cause faxing

your HP Officejet

problems if connected directly to

 

your HP Officejet

*This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Officejet, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

If you used the 4-wire cord, disconnect it, find the supplied 2-wire cord, and then connect the 2-wire cord to the HP Officejet (at the port labeled “1-LINE”). For more information on how to connect this cord, see fax setup on page 91.

Note: If the 2-wire cord is not long enough and you need to extend it, you might want to purchase an in-line coupler and use a 4-wire cord to increase the length. The type of coupler you would need allows you to connect a 2-wire cord at one end, and a 4-wire cord at the other. Attach the 2-wire cord from the “1-LINE” port of the HP Officejet to one side of the coupler; then attach a 4-wire cord from the opposite side of the coupler to the telephone wall jack.

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hp officejet 5500 series