Dell 5000 manual Resolve Software Problems, Resolve Touch Pad and Mouse Problems

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Resolve Software Problems

Software problems can result from the following circumstances:

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•

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Improper installation or configuration of an application program

Input errors

Drivers that may conflict with certain application programs

Memory conflicts

You can confirm that a problem is software-related by running the System Board Devices tests as described in “Running the Dell Diagnostics” found earlier in this chapter. If all tests in the device group run successfully, the error condition may be related to a software problem.

NOTE: For detailed troubleshooting information on a particular application program, see the software documentation or contact the software manufacturer.

Install and Configure Software

Before installing additional software, ensure that the application program is compatible with Microsoft Windows 98 Second Edition or Microsoft Windows 2000 (depending on the operating system software installed in your computer) and that your computer meets the minimum hardware requirements needed to run the software.

Before installing software on your hard-disk drive, use a virus-scanning application pro- gram to check the diskettes or CDs for viruses. Viruses can quickly use all available system memory, damage and/or destroy data stored on the hard-disk drive, and per- manently affect the performance of the application programs they infect.

Software usually includes installation instructions in its accompanying documentation and a software setup program (usually called setup.exe or install.exe,) on a diskette or CD.

Resolve Touch Pad and Mouse Problems

•If you are using a PS/2 or USB mouse, ensure that the connector is firmly attached.

•If you are using the touch pad or a PS/2 mouse, run the Pointing Devices test as described in “Running the Dell Diagnostics” found earlier in this chapter.

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Reinstall the touch pad driver. For instructions, see “Install the Touch Pad Driver” in Chapter 3.

NOTE: Be sure to refer to the section specific to your operating system.

Restart the computer.

If you still have a touch pad or mouse problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions.

support.dell.com

Troubleshooting 2-19

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Contents Reference Troubleshooting Guide Page When Using Your Computer Safety InstructionsPage Ergonomic Computing Habits Viii Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesPage About This Guide PrefaceNotational Conventions Warranty and Return Policy InformationOther Documents You May Need Examples autoexec.bat and c\windows Typographical ConventionsXiv Contents Installing System Software Getting Help Xviii Figures Tables IndexPage Available Options and Upgrades Options and UpgradesSwapping Media Bay Devices Using Drives in the Media BaySwapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to DellRepackaging the Hard-Disk Drive Installing Memory ModulesRemoving the Memory Module Cover Removing a Memory Module System Help Connecting Other External DevicesUsing a Port Replicator Dell Inspiron 5000 Reference and Troubleshooting Guide Checking the Basics TroubleshootingEvaluate Environmental Factors Check ConnectionsCheck the Electrical Power Source Running the Dell DiagnosticsFloppy Internal Hard Drive Start the Dell DiagnosticsSelect Devices to Test Dell Diagnostics Main Screen Device Groups Devices for Highlighted Group Confirm the System Configuration InformationMemory Use the Dell Diagnostics Help MenuExit the Dell Diagnostics Troubleshooting ProceduresDry Out a Wet Computer Restart Your ComputerTest a Dropped or Damaged Computer Click End Task Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Select Fully Test All DevicesResolve Diskette Drive Problems Resolve Audio ProblemsResolve CD-ROM or DVD-ROM Drive Problems Resolve External Monitor Problems Resolve Display ProblemsClick the Device Manager tab Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Resolve Hardware ConflictsInfrared devices Network adapters Ports COM & LPT Resolve Infrared Port ProblemsResolve Memory Problems Resolve PC Card Problems Resolve Modem, Fax, and Internet Connection ProblemsResolve Touch Pad and Mouse Problems Resolve Software ProblemsShut Down window, select Restart the Computer Resolve Television ProblemsSupport.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing the Windows 98 Operating System Installing System SoftwareFloppy Boot Your Computer With the System Software CDRecreating the Hibernate Save-to-Disk Suspend File Windows Delete the Hibernate File Exit to MS-DOSCreate the Hibernate File Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Exit to MS-DOS from the Dell Diagnostics MenuInstall the Audio Driver Windows Installing Drivers and Utilities for WindowsInstall the Touch Pad Driver Windows Install the Video Driver WindowsInstall Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Click the Start button and select Settings Control Panel Install the Intel SpeedStep Utility Windows 98 OptionalSystem Software CD Install the Video Driver Windows At the Important Information window, click Next twice WinZip Self-Extractor window appearsSoftware License Agreement window appears Install the Software DVD Decoder Windows 2000 OptionalInstall the Intel SpeedStep Utility Windows 2000 Optional Click Copy Here Install the System Help From the System Software CDUpdating Drivers and Utilities Download the System Help From the Dell Support Web SiteDell Inspiron 5000 Reference and Troubleshooting Guide Help Tools Getting HelpTechnical Assistance World Wide Web AutoTech ServiceAutomated Order-Status System Problems With Your OrderTechFax Service Technical Support ServiceDell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Web site http//support.euro.dell.com AustraliaAustria Canada BelgiumBrazil BruneiFinland ChinaCzech Republic DenmarkHong Kong FranceGermany Web site http//support.jp.dell.com IrelandItaly JapanMacau KoreaLatin America LuxembourgNorway MexicoNetherlands New ZealandSoutheast Asian PolandSingapore South AfricaTaiwan SpainSweden SwitzerlandTechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Table A-1. Technical Specifications Technical SpecificationsPC Card Video Tabs AC Adapter Environmental Computer Main System Devices Security Power Boot Exit Using the System Setup ProgramAccessing the System Setup Program Table B-1. System Setup Program Navigation Keys Navigating Through the System Setup ProgramItem Specific Help Main MenuFigure B-2. System Devices Menu System Devices MenuSecurity Security MenuFigure B-4. Power Menu Power MenuFigure B-5. Boot Menu Boot MenuExit Exit MenuSystem Messages Table C-1. System Error MessagesReal time clock Regulatory Notices Class a FCC Notices U.S. OnlyModem Regulatory Information Class BFax Branding IC Notice Canada OnlySupport.dell.com Regulatory Notices D-5 General CTR21 DeclarationNew Zealand Telecom Warnings Important Notice CE Notice European UnionVcci Notice Japan Only Battery DisposalEN 55022 Compliance Czech Republic Only Class B ITE Polish Center for Testing and Certification NoticeClass a ITE #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 $.&,012-78..9.79.5,0=$NOM Information Mexico Only Información para NOM únicamente para México Coverage During Year One Limited Warranty and Return PolicyThree-Year Limited Warranty U.S. Only General Provisions Coverage During Years Two and ThreeThree-Year Limited Warranty Canada Only Coverage During Year One Guarantee Limitation and Statutory Rights ExclusionsMaking a Claim Dell Computer de Mexico SA de CV Total Satisfaction Return Policy U.S. and Canada OnlyDell Computer de Colombia Corporation Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count

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