Dell 5000 manual Belgium, Brazil, Brunei, Canada, Chile

Page 78

Table 4-2. Dell Contact Numbers (continued)

 

 

Area

Local Number or

Country (City)

Department Name or Service

Code

Toll-Free Number

 

 

 

 

Belgium

Technical Support

. 02 . . .

. . . . . . . . . . . 481 92 88

(Brussels)

Customer Care

. 02 .

. . . . . . . . . . . 481 91 19

 

 

Home/Small Business Sales

. . . . . . .

. . .toll free: 0800 16884

 

Corporate Sales

. 02 . . .

. . . . . . . . . . . 481 91 00

 

Fax

. 02 . . .

. . . . . . . . . . . 481 92 99

 

Switchboard

. 02 . . .

. . . . . . . . . . . 481 91 00

 

Web site: http://support.euro.dell.com

 

 

 

E-mail: tech_be@dell.com

 

 

 

 

 

 

Brazil

Sales, Customer Support, Technical Support

. . . . . . .

. . . . . . . . 0800 90 3355

 

 

 

 

Brunei

Customer Technical Support (Penang, Malaysia) . .

. . . . . . .

. . . . . . . . . . . . 810 4966

NOTE: Customers

Customer Service (Penang, Malaysia)

. . . . . . .

. . . . . . . . . . . . 810 4949

 

 

 

in Brunei call

Transaction Sales (Penang, Malaysia)

. . . . . . .

. . . . . . . . . . . . 810 4955

Malaysia for sales,

 

 

 

customer, and tech-

 

 

 

nical assistance.

 

 

 

 

 

 

 

Canada

Automated Order-Status System

. . . . . . .

toll free: 1-800-433-9014

(North York, Ontario)

AutoTech (Automated technical support)

 

toll free: 1-800-247-9362

 

. . . . . . .

NOTE: Customers

Customer Care (From outside Toronto)

. . . . . . .

toll free: 1-800-387-5759

in Canada call the

Customer Care (From within Toronto)

416 .

. . . . . . . . . . . .758-2400

U.S.A. for access to

 

 

 

TechConnect BBS.

Customer Technical Support

. . . . . . .

toll free: 1-800-847-4096

 

Sales (Direct Sales—from outside Toronto)

. . . . . . .

toll free: 1-800-387-5752

 

Sales (Direct Sales—from within Toronto)

416 . . .

. . . . . . . . . . . .758-2200

 

Sales (Federal government,

 

 

 

education, and medical)

. . . . . . .

toll free: 1-800-567-7542

 

Sales (Major Accounts)

. . . . . . .

toll free: 1-800-387-5755

 

TechConnect BBS (Austin, Texas, U.S.A.)

512 . . .

. . . . . . . . . . . .728-8528

 

TechFax

. . . . . . .

toll free: 1-800-950-1329

 

 

 

 

Chile

Sales, Customer Support, and Technical Support .

. . . . . . .

toll free: 1230-020-4823

(Santiago)

 

 

 

NOTE: Customers

 

 

 

in Chile call the

 

 

 

U.S.A for sales, cus-

 

 

 

tomer, and technical

 

 

 

assistance.

 

 

 

 

 

 

 

4-10 Dell Inspiron 5000 Reference and Troubleshooting Guide

Page 77 Page 79
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Contents Reference Troubleshooting Guide Page Safety Instructions When Using Your ComputerPage Ergonomic Computing Habits Viii When Removing or Installing Memory Modules Protecting Against Electrostatic DischargePage Preface About This GuideWarranty and Return Policy Information Other Documents You May NeedNotational Conventions Typographical Conventions Examples autoexec.bat and c\windowsXiv Contents Installing System Software Getting Help Xviii Index Figures TablesPage Options and Upgrades Available Options and UpgradesUsing Drives in the Media Bay Swapping Media Bay DevicesSwapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Removing the Internal Hard-Disk DriveInstalling Memory Modules Repackaging the Hard-Disk DriveRemoving the Memory Module Cover Removing a Memory Module Connecting Other External Devices Using a Port ReplicatorSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Troubleshooting Checking the BasicsCheck Connections Evaluate Environmental FactorsRunning the Dell Diagnostics Check the Electrical Power SourceStart the Dell Diagnostics Floppy Internal Hard DriveSelect Devices to Test Dell Diagnostics Main Screen Confirm the System Configuration Information Device Groups Devices for Highlighted GroupUse the Dell Diagnostics Help Menu MemoryTroubleshooting Procedures Exit the Dell DiagnosticsRestart Your Computer Dry Out a Wet ComputerTest a Dropped or Damaged Computer Select Fully Test All Devices Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Click End TaskResolve Audio Problems Resolve CD-ROM or DVD-ROM Drive ProblemsResolve Diskette Drive Problems Resolve Display Problems Resolve External Monitor ProblemsResolve Hardware Conflicts Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Click the Device Manager tabResolve Infrared Port Problems Infrared devices Network adapters Ports COM & LPTResolve Memory Problems Resolve Modem, Fax, and Internet Connection Problems Resolve PC Card ProblemsResolve Software Problems Resolve Touch Pad and Mouse ProblemsResolve Television Problems Shut Down window, select Restart the ComputerSupport.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing System Software Installing the Windows 98 Operating SystemBoot Your Computer With the System Software CD Recreating the Hibernate Save-to-Disk Suspend File WindowsFloppy Exit to MS-DOS Delete the Hibernate FileExit to MS-DOS from the Dell Diagnostics Menu Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Create the Hibernate FileInstalling Drivers and Utilities for Windows Install the Audio Driver WindowsInstall the Video Driver Windows Install the Touch Pad Driver WindowsInstall Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Install the Intel SpeedStep Utility Windows 98 Optional Click the Start button and select Settings Control PanelSystem Software CD Install the Video Driver Windows WinZip Self-Extractor window appears At the Important Information window, click Next twiceInstall the Software DVD Decoder Windows 2000 Optional Software License Agreement window appearsInstall the Intel SpeedStep Utility Windows 2000 Optional Install the System Help From the System Software CD Click Copy HereDownload the System Help From the Dell Support Web Site Updating Drivers and UtilitiesDell Inspiron 5000 Reference and Troubleshooting Guide Getting Help Technical AssistanceHelp Tools AutoTech Service World Wide WebTechnical Support Service Problems With Your OrderTechFax Service Automated Order-Status SystemDell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344International Dialing Codes Australia AustriaWeb site http//support.euro.dell.com Brunei BelgiumBrazil CanadaDenmark ChinaCzech Republic FinlandFrance GermanyHong Kong Japan IrelandItaly Web site http//support.jp.dell.comLuxembourg KoreaLatin America MacauNew Zealand MexicoNetherlands NorwaySouth Africa PolandSingapore Southeast AsianSwitzerland SpainSweden TaiwanTechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Specifications Table A-1. Technical SpecificationsPC Card Video Tabs AC Adapter Environmental Computer Using the System Setup Program Accessing the System Setup ProgramMain System Devices Security Power Boot Exit Navigating Through the System Setup Program Table B-1. System Setup Program Navigation KeysMain Menu Item Specific HelpSystem Devices Menu Figure B-2. System Devices MenuSecurity Menu SecurityPower Menu Figure B-4. Power MenuBoot Menu Figure B-5. Boot MenuExit Menu ExitTable C-1. System Error Messages System MessagesReal time clock Regulatory Notices FCC Notices U.S. Only Class aClass B Modem Regulatory InformationIC Notice Canada Only Fax BrandingSupport.dell.com Regulatory Notices D-5 CTR21 Declaration New Zealand Telecom WarningsGeneral CE Notice European Union Important NoticeBattery Disposal EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only Polish Center for Testing and Certification Notice Class a ITEClass B ITE $.&,012-78..9.79.5,0=$ #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78NOM Information Mexico Only Información para NOM únicamente para México Limited Warranty and Return Policy Three-Year Limited Warranty U.S. OnlyCoverage During Year One Coverage During Years Two and Three General ProvisionsThree-Year Limited Warranty Canada Only Coverage During Year One Guarantee Exclusions Making a ClaimLimitation and Statutory Rights Total Satisfaction Return Policy U.S. and Canada Only Dell Computer de Colombia CorporationDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count
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