Dell 5000 manual Reference Troubleshooting Guide

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Dell™ Inspiron™ 5000

REFERENCE AND

TROUBLESHOOTING GUIDE

™

www.dell.com

support.dell.com

Image 1

Contents Reference Troubleshooting Guide Page When Using Your Computer Safety InstructionsPage Ergonomic Computing Habits Viii Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesPage About This Guide PrefaceOther Documents You May Need Warranty and Return Policy InformationNotational Conventions Examples autoexec.bat and c\windows Typographical ConventionsXiv Contents Installing System Software Getting Help Xviii Figures Tables IndexPage Available Options and Upgrades Options and UpgradesSwapping Media Bay Devices Using Drives in the Media BaySwapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to DellRepackaging the Hard-Disk Drive Installing Memory ModulesRemoving the Memory Module Cover Removing a Memory Module Using a Port Replicator Connecting Other External DevicesSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Checking the Basics TroubleshootingEvaluate Environmental Factors Check ConnectionsCheck the Electrical Power Source Running the Dell DiagnosticsFloppy Internal Hard Drive Start the Dell DiagnosticsSelect Devices to Test Dell Diagnostics Main Screen Device Groups Devices for Highlighted Group Confirm the System Configuration InformationMemory Use the Dell Diagnostics Help MenuExit the Dell Diagnostics Troubleshooting ProceduresDry Out a Wet Computer Restart Your ComputerTest a Dropped or Damaged Computer Restart a Computer That Is Not Responding Recover From a Program That Is Not RespondingSelect Fully Test All Devices Click End TaskResolve CD-ROM or DVD-ROM Drive Problems Resolve Audio ProblemsResolve Diskette Drive Problems Resolve External Monitor Problems Resolve Display ProblemsResolve Hard-Disk Drive Problems Resolve External Keyboard ProblemsResolve Hardware Conflicts Click the Device Manager tabInfrared devices Network adapters Ports COM & LPT Resolve Infrared Port ProblemsResolve Memory Problems Resolve PC Card Problems Resolve Modem, Fax, and Internet Connection ProblemsResolve Touch Pad and Mouse Problems Resolve Software ProblemsShut Down window, select Restart the Computer Resolve Television ProblemsSupport.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing the Windows 98 Operating System Installing System SoftwareRecreating the Hibernate Save-to-Disk Suspend File Windows Boot Your Computer With the System Software CDFloppy Delete the Hibernate File Exit to MS-DOSExit to MS-DOS from the Dell Diagnostic Menu Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostics Menu Create the Hibernate FileInstall the Audio Driver Windows Installing Drivers and Utilities for WindowsInstall the Touch Pad Driver Windows Install the Video Driver WindowsInstall Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Click the Start button and select Settings Control Panel Install the Intel SpeedStep Utility Windows 98 OptionalSystem Software CD Install the Video Driver Windows At the Important Information window, click Next twice WinZip Self-Extractor window appearsSoftware License Agreement window appears Install the Software DVD Decoder Windows 2000 OptionalInstall the Intel SpeedStep Utility Windows 2000 Optional Click Copy Here Install the System Help From the System Software CDUpdating Drivers and Utilities Download the System Help From the Dell Support Web SiteDell Inspiron 5000 Reference and Troubleshooting Guide Technical Assistance Getting HelpHelp Tools World Wide Web AutoTech ServiceTechFax Service Problems With Your OrderTechnical Support Service Automated Order-Status SystemDell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Austria AustraliaWeb site http//support.euro.dell.com Brazil BelgiumBrunei CanadaCzech Republic ChinaDenmark FinlandGermany FranceHong Kong Italy IrelandJapan Web site http//support.jp.dell.comLatin America KoreaLuxembourg MacauNetherlands MexicoNew Zealand NorwaySingapore PolandSouth Africa Southeast AsianSweden SpainSwitzerland TaiwanTechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Table A-1. Technical Specifications Technical SpecificationsPC Card Video Tabs AC Adapter Environmental Computer Accessing the System Setup Program Using the System Setup ProgramMain System Devices Security Power Boot Exit Table B-1. System Setup Program Navigation Keys Navigating Through the System Setup ProgramItem Specific Help Main MenuFigure B-2. System Devices Menu System Devices MenuSecurity Security MenuFigure B-4. Power Menu Power MenuFigure B-5. Boot Menu Boot MenuExit Exit MenuSystem Messages Table C-1. System Error MessagesReal time clock Regulatory Notices Class a FCC Notices U.S. OnlyModem Regulatory Information Class BFax Branding IC Notice Canada OnlySupport.dell.com Regulatory Notices D-5 New Zealand Telecom Warnings CTR21 DeclarationGeneral Important Notice CE Notice European UnionEN 55022 Compliance Czech Republic Only Battery DisposalVcci Notice Japan Only Class a ITE Polish Center for Testing and Certification NoticeClass B ITE #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 $.&,012-78..9.79.5,0=$NOM Information Mexico Only Información para NOM únicamente para México Three-Year Limited Warranty U.S. Only Limited Warranty and Return PolicyCoverage During Year One General Provisions Coverage During Years Two and ThreeThree-Year Limited Warranty Canada Only Coverage During Year One Guarantee Making a Claim ExclusionsLimitation and Statutory Rights Dell Computer de Colombia Corporation Total Satisfaction Return Policy U.S. and Canada OnlyDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count

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