Dell 5000 manual World Wide Web, AutoTech Service

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NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this chapter, including AutoTech, TechFax, order status, technical support, and product information.

You can access Dell’s support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information. Dell can be accessed electronically using the following addresses:

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World Wide Web

http://www.dell.com/

http://www.dell.com/ap/ (for Asian/Pacific countries only)

http://www.euro.dell.com (for Europe only)

http://www.dell.com/la (for Latin American countries)

Anonymous file transfer protocol (FTP)

ftp1.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

Electronic Support Service

mobile_support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

http://support.euro.dell.com (for Europe only)

Electronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

Electronic Information Service

info@dell.com

AutoTech Service

Dell’s automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers.

When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and

4-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

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Contents Reference Troubleshooting Guide Page Safety Instructions When Using Your ComputerPage Ergonomic Computing Habits Viii When Removing or Installing Memory Modules Protecting Against Electrostatic DischargePage Preface About This GuideOther Documents You May Need Warranty and Return Policy InformationNotational Conventions Typographical Conventions Examples autoexec.bat and c\windowsXiv Contents Installing System Software Getting Help Xviii Index Figures TablesPage Options and Upgrades Available Options and UpgradesUsing Drives in the Media Bay Swapping Media Bay DevicesSwapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Removing the Internal Hard-Disk DriveInstalling Memory Modules Repackaging the Hard-Disk DriveRemoving the Memory Module Cover Removing a Memory Module Using a Port Replicator Connecting Other External DevicesSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Troubleshooting Checking the BasicsCheck Connections Evaluate Environmental FactorsRunning the Dell Diagnostics Check the Electrical Power SourceStart the Dell Diagnostics Floppy Internal Hard DriveSelect Devices to Test Dell Diagnostics Main Screen Confirm the System Configuration Information Device Groups Devices for Highlighted GroupUse the Dell Diagnostics Help Menu MemoryTroubleshooting Procedures Exit the Dell DiagnosticsRestart Your Computer Dry Out a Wet ComputerTest a Dropped or Damaged Computer Select Fully Test All Devices Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Click End TaskResolve CD-ROM or DVD-ROM Drive Problems Resolve Audio ProblemsResolve Diskette Drive Problems Resolve Display Problems Resolve External Monitor ProblemsResolve Hardware Conflicts Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Click the Device Manager tabResolve Infrared Port Problems Infrared devices Network adapters Ports COM & LPTResolve Memory Problems Resolve Modem, Fax, and Internet Connection Problems Resolve PC Card ProblemsResolve Software Problems Resolve Touch Pad and Mouse ProblemsResolve Television Problems Shut Down window, select Restart the ComputerSupport.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing System Software Installing the Windows 98 Operating SystemRecreating the Hibernate Save-to-Disk Suspend File Windows Boot Your Computer With the System Software CDFloppy Exit to MS-DOS Delete the Hibernate FileExit to MS-DOS from the Dell Diagnostics Menu Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Create the Hibernate FileInstalling Drivers and Utilities for Windows Install the Audio Driver WindowsInstall the Video Driver Windows Install the Touch Pad Driver WindowsInstall Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Install the Intel SpeedStep Utility Windows 98 Optional Click the Start button and select Settings Control PanelSystem Software CD Install the Video Driver Windows WinZip Self-Extractor window appears At the Important Information window, click Next twiceInstall the Software DVD Decoder Windows 2000 Optional Software License Agreement window appearsInstall the Intel SpeedStep Utility Windows 2000 Optional Install the System Help From the System Software CD Click Copy HereDownload the System Help From the Dell Support Web Site Updating Drivers and UtilitiesDell Inspiron 5000 Reference and Troubleshooting Guide Technical Assistance Getting HelpHelp Tools AutoTech Service World Wide WebTechnical Support Service Problems With Your OrderTechFax Service Automated Order-Status SystemDell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344International Dialing Codes Austria AustraliaWeb site http//support.euro.dell.com Brunei BelgiumBrazil CanadaDenmark ChinaCzech Republic FinlandGermany FranceHong Kong Japan IrelandItaly Web site http//support.jp.dell.comLuxembourg KoreaLatin America MacauNew Zealand MexicoNetherlands NorwaySouth Africa PolandSingapore Southeast AsianSwitzerland SpainSweden TaiwanTechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Specifications Table A-1. Technical SpecificationsPC Card Video Tabs AC Adapter Environmental Computer Accessing the System Setup Program Using the System Setup ProgramMain System Devices Security Power Boot Exit Navigating Through the System Setup Program Table B-1. System Setup Program Navigation KeysMain Menu Item Specific HelpSystem Devices Menu Figure B-2. System Devices MenuSecurity Menu SecurityPower Menu Figure B-4. Power MenuBoot Menu Figure B-5. Boot MenuExit Menu ExitTable C-1. System Error Messages System MessagesReal time clock Regulatory Notices FCC Notices U.S. Only Class aClass B Modem Regulatory InformationIC Notice Canada Only Fax BrandingSupport.dell.com Regulatory Notices D-5 New Zealand Telecom Warnings CTR21 DeclarationGeneral CE Notice European Union Important NoticeEN 55022 Compliance Czech Republic Only Battery DisposalVcci Notice Japan Only Class a ITE Polish Center for Testing and Certification NoticeClass B ITE $.&,012-78..9.79.5,0=$ #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78NOM Information Mexico Only Información para NOM únicamente para México Three-Year Limited Warranty U.S. Only Limited Warranty and Return PolicyCoverage During Year One Coverage During Years Two and Three General ProvisionsThree-Year Limited Warranty Canada Only Coverage During Year One Guarantee Making a Claim ExclusionsLimitation and Statutory Rights Dell Computer de Colombia Corporation Total Satisfaction Return Policy U.S. and Canada OnlyDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count

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