Dell 5000 manual Mexico, Netherlands, New Zealand, Norway

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Table 4-2. Dell Contact Numbers (continued)

			Area	Local Number or
	Country (City)	Department Name or Service	Code	Toll-Free Number

	Mexico	Automated Order-Status System
	(Colonia Granada)	(Austin, Texas, U.S.A.)	512. . . .	. . . . . . . . . . . 728-0685
	NOTE: Customers	AutoTech (Automated technical support)
	NOTE: Customers	(Austin, Texas, U.S.A.)	512.	. . . . . . . . . . . 728-0686
	in Mexico call the	(Austin, Texas, U.S.A.)	512.	. . . . . . . . . . . 728-0686
	in Mexico call the
	U.S.A. for access to	Customer Technical Support	525. . . .	. . . . . . . . . . . 228-7870
	the Automated	Sales	525. .	. . . . . . . . . . . .228-7811
	Order-Status	Sales	525. .	. . . . . . . . . . . .228-7811
	Order-Status			toll free: 91-800-900-37
	System and			toll free: 91-800-900-37
	AutoTech.			toll free: 91-800-904-49
				toll free: 91-800-904-49
		Customer Service	525. . . .	. . . . . . . . . . . 228-7878
		Main	525. . . .	. . . . . . . . . . . 228-7800

	Netherlands	Technical Support	020. . . .	. . . . . . . . . . . 581 8838
	(Amsterdam)	Customer Care	020.	. . . . . . . . . . . . 581 8740
		Customer Care	020.	. . . . . . . . . . . . 581 8740
		Home/Small Business Sales	. . . . . . .	. . . toll free: 0800-0663
		Home/Small Business Sales Fax	020. . . .	. . . . . . . . . . . .682 7171
		Corporate Sales	020. . . .	. . . . . . . . . . . .581 8818
		Corporate Sales Fax	020. . . .	. . . . . . . . . . . 686 8003
		Fax	020. . . .	. . . . . . . . . . . 686 8003
		Switchboard	020. . . .	. . . . . . . . . . . .581 8818
		Web site: http://support.euro.dell.com
		E-mail: tech_nl@dell.com

	New Zealand	Home and Small Business	. . . . . . .	. . . . . . . . 0800 446 255
		Government and Business	. . . . . . .	. . . . . . . . 0800 444 617
		Sales	. . . . . . .	. . . . . . . . 0800 441 567
		Fax	. . . . . . .	. . . . . . . . 0800 441 566

	Norway	Technical Support	. . . . . . .	. . . . . . . . . . .671 16882
	(Lysaker)	Home/Small Business Customer Care		. . . . . . . . . . . 23162298
		Home/Small Business Customer Care	. . . . . . .	. . . . . . . . . . . 23162298
	NOTE: Customers	Switchboard	. . . . . . .	. . . . . . . . . . 671 16800
	in Norway call	Fax Technical Support (Upplands Vasby, Sweden)		. . . . . . . . . . 590 05 594
	Sweden for fax	Fax Technical Support (Upplands Vasby, Sweden)	. . . . . . .	. . . . . . . . . . 590 05 594
	Sweden for fax
	technical support.	Fax Switchboard	. . . . . . .	. . . . . . . . . . .671 16865
		Web site: http://support.euro.dell.com
		E-mail: nor_support@dell.com

support.dell.com

Getting Help 4-15

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Contents Reference Troubleshooting Guide Page When Using Your Computer Safety InstructionsPage Ergonomic Computing Habits Viii Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesPage About This Guide PrefaceNotational Conventions Warranty and Return Policy InformationOther Documents You May Need Examples autoexec.bat and c\windows Typographical ConventionsXiv Contents Installing System Software Getting Help Xviii Figures Tables IndexPage Available Options and Upgrades Options and UpgradesSwapping Media Bay Devices Using Drives in the Media BaySwapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to DellRepackaging the Hard-Disk Drive Installing Memory ModulesRemoving the Memory Module Cover Removing a Memory Module System Help Connecting Other External DevicesUsing a Port Replicator Dell Inspiron 5000 Reference and Troubleshooting Guide Checking the Basics TroubleshootingEvaluate Environmental Factors Check ConnectionsCheck the Electrical Power Source Running the Dell DiagnosticsFloppy Internal Hard Drive Start the Dell DiagnosticsSelect Devices to Test Dell Diagnostics Main Screen Device Groups Devices for Highlighted Group Confirm the System Configuration InformationMemory Use the Dell Diagnostics Help MenuExit the Dell Diagnostics Troubleshooting ProceduresDry Out a Wet Computer Restart Your ComputerTest a Dropped or Damaged Computer Click End Task Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Select Fully Test All DevicesResolve Diskette Drive Problems Resolve Audio ProblemsResolve CD-ROM or DVD-ROM Drive Problems Resolve External Monitor Problems Resolve Display ProblemsClick the Device Manager tab Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Resolve Hardware ConflictsInfrared devices Network adapters Ports COM & LPT Resolve Infrared Port ProblemsResolve Memory Problems Resolve PC Card Problems Resolve Modem, Fax, and Internet Connection ProblemsResolve Touch Pad and Mouse Problems Resolve Software ProblemsShut Down window, select Restart the Computer Resolve Television ProblemsSupport.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing the Windows 98 Operating System Installing System SoftwareFloppy Boot Your Computer With the System Software CDRecreating the Hibernate Save-to-Disk Suspend File Windows Delete the Hibernate File Exit to MS-DOSCreate the Hibernate File Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Exit to MS-DOS from the Dell Diagnostics MenuInstall the Audio Driver Windows Installing Drivers and Utilities for WindowsInstall the Touch Pad Driver Windows Install the Video Driver WindowsInstall Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Click the Start button and select Settings Control Panel Install the Intel SpeedStep Utility Windows 98 OptionalSystem Software CD Install the Video Driver Windows At the Important Information window, click Next twice WinZip Self-Extractor window appearsSoftware License Agreement window appears Install the Software DVD Decoder Windows 2000 OptionalInstall the Intel SpeedStep Utility Windows 2000 Optional Click Copy Here Install the System Help From the System Software CDUpdating Drivers and Utilities Download the System Help From the Dell Support Web SiteDell Inspiron 5000 Reference and Troubleshooting Guide Help Tools Getting HelpTechnical Assistance World Wide Web AutoTech ServiceAutomated Order-Status System Problems With Your OrderTechFax Service Technical Support ServiceDell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Web site http//support.euro.dell.com AustraliaAustria Canada BelgiumBrazil BruneiFinland ChinaCzech Republic DenmarkHong Kong FranceGermany Web site http//support.jp.dell.com IrelandItaly JapanMacau KoreaLatin America LuxembourgNorway MexicoNetherlands New ZealandSoutheast Asian PolandSingapore South AfricaTaiwan SpainSweden SwitzerlandTechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Table A-1. Technical Specifications Technical SpecificationsPC Card Video Tabs AC Adapter Environmental Computer Main System Devices Security Power Boot Exit Using the System Setup ProgramAccessing the System Setup Program Table B-1. System Setup Program Navigation Keys Navigating Through the System Setup ProgramItem Specific Help Main MenuFigure B-2. System Devices Menu System Devices MenuSecurity Security MenuFigure B-4. Power Menu Power MenuFigure B-5. Boot Menu Boot MenuExit Exit MenuSystem Messages Table C-1. System Error MessagesReal time clock Regulatory Notices Class a FCC Notices U.S. OnlyModem Regulatory Information Class BFax Branding IC Notice Canada OnlySupport.dell.com Regulatory Notices D-5 General CTR21 DeclarationNew Zealand Telecom Warnings Important Notice CE Notice European UnionVcci Notice Japan Only Battery DisposalEN 55022 Compliance Czech Republic Only Class B ITE Polish Center for Testing and Certification NoticeClass a ITE #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 $.&,012-78..9.79.5,0=$NOM Information Mexico Only Información para NOM únicamente para México Coverage During Year One Limited Warranty and Return PolicyThree-Year Limited Warranty U.S. Only General Provisions Coverage During Years Two and ThreeThree-Year Limited Warranty Canada Only Coverage During Year One Guarantee Limitation and Statutory Rights ExclusionsMaking a Claim Dell Computer de Mexico SA de CV Total Satisfaction Return Policy U.S. and Canada OnlyDell Computer de Colombia Corporation Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count

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