Dell 5000 manual Poland, Singapore, South Africa, Southeast Asian, Pacific Countries

Page 84

Table 4-2. Dell Contact Numbers (continued)

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

Poland	Technical Support	. 22 . . . .	. . . . . . . . . . 60 61 999
(Warsaw)	Customer Care	. 22 .	. . . . . . . . . . 60 61 999
	Customer Care	. 22 .	. . . . . . . . . . 60 61 999
	Sales	. 22 . . . .	. . . . . . . . . . 60 61 999
	Fax	. 22 . . . .	. . . . . . . . . . 60 61 998
	Switchboard	. 22 . . . .	. . . . . . . . . . 60 61 999
	Web site: http://support.euro.dell.com
	E-mail: pl_support@dell.com

Singapore	Technical Support	. . . . . . . .	toll free: 800 6011 051
(Singapore)	Customer Service (Penang, Malaysia)	. 04 .	. . . . . . . . . . . 810 4949
	Customer Service (Penang, Malaysia)	. 04 .	. . . . . . . . . . . 810 4949
NOTE: Customers	Transaction Sales	. . . . . . . .	toll free: 800 6011 054
in Singapore call	Corporate Sales		toll free: 800 6011 053
Malaysia for cus-	Corporate Sales	. . . . . . . .	toll free: 800 6011 053
Malaysia for cus-
tomer assistance.

South Africa	Technical Support	011 . . . .	. . . . . . . . . . . 709 7710
(Johannesburg)	Customer Care	011 .	. . . . . . . . . . . 709 7710
	Customer Care	011 .	. . . . . . . . . . . 709 7710
	Sales	011 . . . .	. . . . . . . . . . .706 7700
	Fax	011 . . . .	. . . . . . . . . . .709 0495
	Switchboard	011 . . . .	. . . . . . . . . . .709 7700
	Web site: http://support.euro.dell.com
	E-mail: dell_za_support@dell.com

Southeast Asian/	Customer Technical Support, Customer Service,
Pacific Countries	and Sales (Penang, Malaysia)	. . . . . . . .	. . . . . . . 60 4 810-4810
(excluding Australia,
Brunei, China, Hong
Kong, Japan, Korea,
Macau, Malaysia,
New Zealand, Sin-
gapore, Taiwan, and
Thailand—refer to
individual listings for
these countries)

4-16 Dell Inspiron 5000 Reference and Troubleshooting Guide

Image 84

Contents Reference Troubleshooting Guide Page Safety Instructions When Using Your ComputerPage Ergonomic Computing Habits Viii When Removing or Installing Memory Modules Protecting Against Electrostatic DischargePage Preface About This GuideWarranty and Return Policy Information Other Documents You May NeedNotational Conventions Typographical Conventions Examples autoexec.bat and c\windowsXiv Contents Installing System Software Getting Help Xviii Index Figures TablesPage Options and Upgrades Available Options and UpgradesUsing Drives in the Media Bay Swapping Media Bay DevicesSwapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Removing the Internal Hard-Disk DriveInstalling Memory Modules Repackaging the Hard-Disk DriveRemoving the Memory Module Cover Removing a Memory Module Connecting Other External Devices Using a Port ReplicatorSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Troubleshooting Checking the BasicsCheck Connections Evaluate Environmental FactorsRunning the Dell Diagnostics Check the Electrical Power SourceStart the Dell Diagnostics Floppy Internal Hard DriveSelect Devices to Test Dell Diagnostics Main Screen Confirm the System Configuration Information Device Groups Devices for Highlighted GroupUse the Dell Diagnostics Help Menu MemoryTroubleshooting Procedures Exit the Dell DiagnosticsRestart Your Computer Dry Out a Wet ComputerTest a Dropped or Damaged Computer Recover From a Program That Is Not Responding Restart a Computer That Is Not RespondingSelect Fully Test All Devices Click End TaskResolve Audio Problems Resolve CD-ROM or DVD-ROM Drive ProblemsResolve Diskette Drive Problems Resolve Display Problems Resolve External Monitor ProblemsResolve External Keyboard Problems Resolve Hard-Disk Drive ProblemsResolve Hardware Conflicts Click the Device Manager tabResolve Infrared Port Problems Infrared devices Network adapters Ports COM & LPTResolve Memory Problems Resolve Modem, Fax, and Internet Connection Problems Resolve PC Card ProblemsResolve Software Problems Resolve Touch Pad and Mouse ProblemsResolve Television Problems Shut Down window, select Restart the ComputerSupport.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing System Software Installing the Windows 98 Operating SystemBoot Your Computer With the System Software CD Recreating the Hibernate Save-to-Disk Suspend File WindowsFloppy Exit to MS-DOS Delete the Hibernate FileEnable Hibernate Support Exit to MS-DOS from the Dell Diagnostic MenuExit to MS-DOS from the Dell Diagnostics Menu Create the Hibernate FileInstalling Drivers and Utilities for Windows Install the Audio Driver WindowsInstall the Video Driver Windows Install the Touch Pad Driver WindowsInstall Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Install the Intel SpeedStep Utility Windows 98 Optional Click the Start button and select Settings Control PanelSystem Software CD Install the Video Driver Windows WinZip Self-Extractor window appears At the Important Information window, click Next twiceInstall the Software DVD Decoder Windows 2000 Optional Software License Agreement window appearsInstall the Intel SpeedStep Utility Windows 2000 Optional Install the System Help From the System Software CD Click Copy HereDownload the System Help From the Dell Support Web Site Updating Drivers and UtilitiesDell Inspiron 5000 Reference and Troubleshooting Guide Getting Help Technical AssistanceHelp Tools AutoTech Service World Wide WebProblems With Your Order TechFax ServiceTechnical Support Service Automated Order-Status SystemDell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344International Dialing Codes Australia AustriaWeb site http//support.euro.dell.com Belgium BrazilBrunei CanadaChina Czech RepublicDenmark FinlandFrance GermanyHong Kong Ireland ItalyJapan Web site http//support.jp.dell.comKorea Latin AmericaLuxembourg MacauMexico NetherlandsNew Zealand NorwayPoland SingaporeSouth Africa Southeast AsianSpain SwedenSwitzerland TaiwanTechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Specifications Table A-1. Technical SpecificationsPC Card Video Tabs AC Adapter Environmental Computer Using the System Setup Program Accessing the System Setup ProgramMain System Devices Security Power Boot Exit Navigating Through the System Setup Program Table B-1. System Setup Program Navigation KeysMain Menu Item Specific HelpSystem Devices Menu Figure B-2. System Devices MenuSecurity Menu SecurityPower Menu Figure B-4. Power MenuBoot Menu Figure B-5. Boot MenuExit Menu ExitTable C-1. System Error Messages System MessagesReal time clock Regulatory Notices FCC Notices U.S. Only Class aClass B Modem Regulatory InformationIC Notice Canada Only Fax BrandingSupport.dell.com Regulatory Notices D-5 CTR21 Declaration New Zealand Telecom WarningsGeneral CE Notice European Union Important NoticeBattery Disposal EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only Polish Center for Testing and Certification Notice Class a ITEClass B ITE $.&,012-78..9.79.5,0=$ #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78NOM Information Mexico Only Información para NOM únicamente para México Limited Warranty and Return Policy Three-Year Limited Warranty U.S. OnlyCoverage During Year One Coverage During Years Two and Three General ProvisionsThree-Year Limited Warranty Canada Only Coverage During Year One Guarantee Exclusions Making a ClaimLimitation and Statutory Rights Total Satisfaction Return Policy U.S. and Canada Only Dell Computer de Colombia CorporationDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count

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