Dell D410, PP06S Solving Problems, Dell Technical Update Service, Dell Support Utility

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Solving Problems

Dell™ Latitude™ D410 User's Guide

Dell Technical Update Service	Network Problems
Dell Support Utility	PC Card Problems
Drive Problems	Power Problems
E-Mail, Modem, and Internet Problems	Printer Problems
Error Messages	Scanner Problems
Keyboard Problems	Sound and Speaker Problems
Lockups and Software Problems	Touch Pad or Mouse Problems
Memory Problems	Video and Display Problems

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1.Click the Start button and point to Programs.

2.Click Dell Support and point to Dell Support Settings.

3.Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

•Check your computing environment

•View the Dell Support Utility settings

•Access the help file for the Dell Support Utility

•View frequently asked questions

•Learn more about the Dell Support Utility

•Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

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Contents Abbreviations and Acronyms Dell Latitude D410 Users GuideAbout Your Computer Front ViewDevice status lights Keyboard and wireless status lights Left View Right View USB connectorNetwork connector RJ-45 Audio connectorsModem connector RJ-11 USB connectorsBottom View Video connectorBack to Contents Macrovision Product Notice AppendixFCC Notices U.S. Only FCC Class BAlert Description Alert Standard Format ASFBattery Performance Using a BatteryChecking the Battery Charge Dell QuickSet Battery MeterPower Management Modes Conserving Battery PowerCharging the Battery Configuring Power Management SettingsHibernate Mode Click Start→ Shut Down→ Stand byStoring a Battery Replacing the BatteryAbout the Dell D/Bay Using the Dell D/BayBack to Contents Using CDs, DVDs, and Other Multimedia Adjusting the VolumePlaying a CD or DVD Adjusting the Picture Computer, Keyboard, and Display Cleaning Your ComputerTouch Pad Floppy DrivePage Dell Diagnostics Using the Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveDell Diagnostics Main Menu Option FunctionTab Function Back to Contents Adjusting Brightness Using the DisplaySwitching the Video Image Setting Display Resolution and Refresh RateSwapping Primary and Secondary Displays Click the Settings tab→ Advanced→ Displays tabWhat Is a Driver? Reinstalling SoftwareReinstalling Drivers and Utilities DriversManually Reinstalling Drivers Using the Drivers and Utilities CDClick Roll Back Driver Click PropertiesCreating a Restore Point Using Microsoft Windows XP System RestoreClick System Restore Resolving Software and Hardware IncompatibilitiesUndoing the Last System Restore Reinstalling Microsoft Windows XPReinstalling Windows XP Enabling System RestoreWindows XP Setup Booting From the Operating System CDBack to Contents Find It Here Finding InformationSelect Drivers & Downloads and click Go Dell Support Website support.dell.comPage Getting Help Online ServicesTechnical Assistance Ftp.dell.comAutoTech Service Problems With Your OrderAutomated Order-Status Service Technical Support ServiceBefore You Call Diagnostics ChecklistContacting Dell Antigua and BarbudaAustralia Sydney Aruba0011 Website support.euro.dell.comColombia China XiamenCosta Rica Czech Republic PragueGermany Langen CorporateGreece GrenadaJamaica Italy MilanWebsite support.jp.dell.com Japan KawasakiMexico Malaysia PenangMontserrat Netherlands AntillesSt. Lucia St. Kitts and NevisSt. Vincent Grenadines002 TaiwanWebsite support.ap.dell.com Thailand Trinidad/TobagoVenezuela Virgin IslandsGlossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Using the Keyboard and Touch Pad Numeric KeypadKey Combinations Power Management Speaker FunctionsMicrosoft Windows Logo Key Functions Customizing the Touch Pad and Track Stick Changing the Track Stick CapAbout Passwords PasswordsUsing a System Password Using an Administrator PasswordUsing a Hard Drive Password Enabling the TPM FeatureEnabling Trusted Platform Module TPM Back to Contents Installing a PC Card Using PC CardsPC Card Types PC Card BlanksRemoving a PC Card or Blank Dell QuickSet Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your ComputerTurn off your computer MemoryPage Modem Page Mini PCI Card Hard Drive Keyboard Page Display Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Back to Contents Viewing the System Setup Screens Using the System Setup ProgramSystem Setup Screen OverviewChanging Printer Modes Performing a One-Time BootChanging COM Ports Enabling the Infrared SensorPage Using Smart Cards Installing a Smart CardAbout Smart Cards Back to Contents Solving Problems Dell Technical Update ServiceDell Support Utility CD and DVD drive problems Drive ProblemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundHard drive problems Mail, Modem, and Internet ProblemsRun Check Disk Verify that the modem is communicating with WindowsError Messages Click Add or Remove Programs Keyboard Problems External Keyboard problemsCheck the external keyboard Lockups and Software Problems Network Problems Memory ProblemsOther software problems Solid blue screen appearsPC Card Problems Power ProblemsRestart the computer and log on to the network again Scanner Problems Printer ProblemsDocking Power While the Computer Is Running Adjust the power properties See Power Management ModesNo sound from the integrated speaker Sound and Speaker ProblemsNo sound from external speakers Verify that the scanner is recognized by Microsoft WindowsVideo and Display Problems Touch Pad or Mouse ProblemsNo sound from headphones Check the touch pad settingsIf the display is difficult to read Adjust the Windows display settingsIf only part of the display is readable Click Appearance and ThemesSpecifications Audio VideoDisplay KeyboardBattery Track StickAC Adapter Environmental PhysicalDell Latitude D410 Users Guide Identifying Your Computer Travelling With Your ComputerPacking the Computer Travel TipsIf Your Computer Is Lost or Stolen Checking Your Wireless Network Card Wireless Local Area NetworkSetting Up a New Wlan What You Need to Establish a Wlan ConnectionDetermining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkCompleting the Connection to the Wlan Enabling/Disabling the Wireless Network CardUsing Microsoft Windows XP Help and Support CenterMicrosoft Windows Classic View Desktop Cleanup Wizard Click Clean Desktop NowTransferring Information to a New Computer Fast User Switching User Accounts and Fast User SwitchingLog Off Windows window, click Switch User Adding User AccountsNetwork Setup Wizard Setting Up a Home and Office NetworkClick Checklist for creating a network Internet Connection Firewall

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