Dell PP06S Memory Problems, Network Problems, Solid blue screen appears, Other software problems

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A solid blue screen appears

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

Check the software documentation or contact the software manufacturer for troubleshooting information —

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

•Verify that the device drivers do not conflict with the program.

•If necessary, uninstall and then reinstall the program.

Back up your files immediately

Use a virus-scanning program to check the hard drive, floppy disks, or CDs

Save and close any open files or programs and shut down your computer through the Start menu

Scan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Run the Dell Diagnostics — If all tests run successfully, the error condition is related to a software problem.

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If you receive an insufficient memory message —

•Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

•See the software documentation for minimum memory requirements. If necessary, install additional memory.

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

•Run the Dell Diagnostics.

If you experience other memory problems —

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

•Ensure that you are following the memory installation guidelines.

•Run the Dell Diagnostics.

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

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Contents Dell Latitude D410 Users Guide Abbreviations and AcronymsFront View About Your ComputerDevice status lights Keyboard and wireless status lights Left View USB connector Right ViewAudio connectors Network connector RJ-45Modem connector RJ-11 USB connectorsVideo connector Bottom ViewBack to Contents Appendix Macrovision Product NoticeFCC Notices U.S. Only FCC Class BAlert Standard Format ASF Alert DescriptionUsing a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterConserving Battery Power Power Management ModesConfiguring Power Management Settings Charging the BatteryHibernate Mode Click Start→ Shut Down→ Stand byReplacing the Battery Storing a BatteryUsing the Dell D/Bay About the Dell D/BayBack to Contents Adjusting the Volume Using CDs, DVDs, and Other MultimediaPlaying a CD or DVD Adjusting the Picture Cleaning Your Computer Computer, Keyboard, and DisplayTouch Pad Floppy DrivePage Using the Dell Diagnostics Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveOption Function Dell Diagnostics Main MenuTab Function Back to Contents Using the Display Adjusting BrightnessSwitching the Video Image Setting Display Resolution and Refresh RateClick the Settings tab→ Advanced→ Displays tab Swapping Primary and Secondary DisplaysReinstalling Software What Is a Driver?Reinstalling Drivers and Utilities DriversUsing the Drivers and Utilities CD Manually Reinstalling DriversClick Roll Back Driver Click PropertiesUsing Microsoft Windows XP System Restore Creating a Restore PointClick System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Microsoft Windows XP Undoing the Last System RestoreReinstalling Windows XP Enabling System RestoreBooting From the Operating System CD Windows XP SetupBack to Contents Finding Information Find It HereDell Support Website support.dell.com Select Drivers & Downloads and click GoPage Online Services Getting HelpTechnical Assistance Ftp.dell.comProblems With Your Order AutoTech ServiceAutomated Order-Status Service Technical Support ServiceDiagnostics Checklist Before You CallContacting Dell Antigua and BarbudaAruba Australia Sydney0011 Website support.euro.dell.comChina Xiamen ColombiaCosta Rica Czech Republic PragueCorporate Germany LangenGreece GrenadaItaly Milan JamaicaWebsite support.jp.dell.com Japan KawasakiMalaysia Penang MexicoMontserrat Netherlands AntillesSt. Kitts and Nevis St. LuciaSt. Vincent GrenadinesTaiwan 002Website support.ap.dell.com Thailand Trinidad/TobagoVirgin Islands VenezuelaGlossary Device driver See driver Docking device See APRPage Page NIC See network adapter Page Video resolution See resolution System tray See notification areaBack to Contents Numeric Keypad Using the Keyboard and Touch PadKey Combinations Speaker Functions Power ManagementMicrosoft Windows Logo Key Functions Changing the Track Stick Cap Customizing the Touch Pad and Track StickPasswords About PasswordsUsing a System Password Using an Administrator PasswordEnabling the TPM Feature Using a Hard Drive PasswordEnabling Trusted Platform Module TPM Back to Contents Using PC Cards Installing a PC CardPC Card Types PC Card BlanksRemoving a PC Card or Blank Dell QuickSet Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your ComputerMemory Turn off your computerPage Modem Page Mini PCI Card Hard Drive Keyboard Page Display Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Back to Contents Using the System Setup Program Viewing the System Setup ScreensSystem Setup Screen OverviewPerforming a One-Time Boot Changing Printer ModesChanging COM Ports Enabling the Infrared SensorPage Installing a Smart Card Using Smart CardsAbout Smart Cards Back to Contents Dell Technical Update Service Solving ProblemsDell Support Utility Drive Problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundMail, Modem, and Internet Problems Hard drive problemsRun Check Disk Verify that the modem is communicating with WindowsError Messages Click Add or Remove Programs External Keyboard problems Keyboard ProblemsCheck the external keyboard Lockups and Software Problems Memory Problems Network ProblemsOther software problems Solid blue screen appearsPower Problems PC Card ProblemsRestart the computer and log on to the network again Printer Problems Scanner ProblemsDocking Power While the Computer Is Running Adjust the power properties See Power Management ModesSound and Speaker Problems No sound from the integrated speakerNo sound from external speakers Verify that the scanner is recognized by Microsoft WindowsTouch Pad or Mouse Problems Video and Display ProblemsNo sound from headphones Check the touch pad settingsAdjust the Windows display settings If the display is difficult to readIf only part of the display is readable Click Appearance and ThemesSpecifications Video AudioDisplay KeyboardTrack Stick BatteryAC Adapter Physical EnvironmentalDell Latitude D410 Users Guide Travelling With Your Computer Identifying Your ComputerPacking the Computer Travel TipsIf Your Computer Is Lost or Stolen Wireless Local Area Network Checking Your Wireless Network CardSetting Up a New Wlan What You Need to Establish a Wlan ConnectionConnecting to a Wireless Local Area Network Determining the Wireless Network Device ManagerEnabling/Disabling the Wireless Network Card Completing the Connection to the WlanHelp and Support Center Using Microsoft Windows XPMicrosoft Windows Classic View Click Clean Desktop Now Desktop Cleanup WizardTransferring Information to a New Computer User Accounts and Fast User Switching Fast User SwitchingLog Off Windows window, click Switch User Adding User AccountsSetting Up a Home and Office Network Network Setup WizardClick Checklist for creating a network Internet Connection Firewall
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