Dell D410, PP06S Mail, Modem, and Internet Problems, Hard drive problems, Run Check Disk

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Ensure that the disc is inserted properly.

Hard drive problems

Allow the computer to cool before turning it on — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

Run Check Disk —

1.Click the Start button and click My Computer.

2.Right-click Local Disk C:.

3.Click Properties.

4.Click the Tools tab.

5.Under Error-checking, click Check Now.

6.Click Scan for and attempt recovery of bad sectors.

7.Click Start.

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

Check the Microsoft Outlook® Express Security Settings — If you cannot open your e-mail attachments:

1.In Outlook Express, click Tools, click Options, and then click Security.

2.Click Do not allow attachments to remove the checkmark.

Check the telephone line connection

Check the telephone jack

Connect the modem directly to the telephone wall jack

Use a different telephone line

Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

Ensure that you hear a click when you insert the telephone line connector into the modem.

Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

Run the Modem Helper diagnostics — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

Verify that the modem is communicating with Windows —

1.Click the Start button and click Control Panel.

2.Click Printers and Other Hardware.

3.Click Phone and Modem Options.

4.Click the Modems tab.

5.Click the COM port for your modem.

6.Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Ensure that you are connected to the Internet — Ensure that you have subscribed to an Internet provider. With the Outlook Express e- mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

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Contents Abbreviations and Acronyms Dell Latitude D410 Users GuideDevice status lights About Your ComputerFront View Keyboard and wireless status lights Left View Right View USB connectorUSB connectors Audio connectorsNetwork connector RJ-45 Modem connector RJ-11Bottom View Video connectorBack to Contents FCC Class B AppendixMacrovision Product Notice FCC Notices U.S. OnlyAlert Description Alert Standard Format ASFDell QuickSet Battery Meter Using a BatteryBattery Performance Checking the Battery ChargePower Management Modes Conserving Battery PowerClick Start→ Shut Down→ Stand by Configuring Power Management SettingsCharging the Battery Hibernate ModeStoring a Battery Replacing the BatteryAbout the Dell D/Bay Using the Dell D/BayBack to Contents Playing a CD or DVD Using CDs, DVDs, and Other MultimediaAdjusting the Volume Adjusting the Picture Floppy Drive Cleaning Your ComputerComputer, Keyboard, and Display Touch PadPage Starting the Dell Diagnostics From Your Hard Drive Using the Dell DiagnosticsDell Diagnostics When to Use the Dell DiagnosticsTab Function Dell Diagnostics Main MenuOption Function Back to Contents Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageSwapping Primary and Secondary Displays Click the Settings tab→ Advanced→ Displays tabDrivers Reinstalling SoftwareWhat Is a Driver? Reinstalling Drivers and UtilitiesClick Properties Using the Drivers and Utilities CDManually Reinstalling Drivers Click Roll Back DriverResolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreCreating a Restore Point Click System RestoreEnabling System Restore Reinstalling Microsoft Windows XPUndoing the Last System Restore Reinstalling Windows XPWindows XP Setup Booting From the Operating System CDBack to Contents Find It Here Finding InformationSelect Drivers & Downloads and click Go Dell Support Website support.dell.comPage Ftp.dell.com Online ServicesGetting Help Technical AssistanceTechnical Support Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceAntigua and Barbuda Diagnostics ChecklistBefore You Call Contacting DellWebsite support.euro.dell.com ArubaAustralia Sydney 0011Czech Republic Prague China XiamenColombia Costa RicaGrenada CorporateGermany Langen GreeceJapan Kawasaki Italy MilanJamaica Website support.jp.dell.comNetherlands Antilles Malaysia PenangMexico MontserratGrenadines St. Kitts and NevisSt. Lucia St. VincentTrinidad/Tobago Taiwan002 Website support.ap.dell.com ThailandVenezuela Virgin IslandsGlossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Key Combinations Using the Keyboard and Touch PadNumeric Keypad Microsoft Windows Logo Key Functions Power ManagementSpeaker Functions Customizing the Touch Pad and Track Stick Changing the Track Stick CapUsing an Administrator Password PasswordsAbout Passwords Using a System PasswordEnabling Trusted Platform Module TPM Using a Hard Drive PasswordEnabling the TPM Feature Back to Contents PC Card Blanks Using PC CardsInstalling a PC Card PC Card TypesRemoving a PC Card or Blank Dell QuickSet Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsTurn off your computer MemoryPage Modem Page Mini PCI Card Hard Drive Keyboard Page Display Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Back to Contents Overview Using the System Setup ProgramViewing the System Setup Screens System Setup ScreenEnabling the Infrared Sensor Performing a One-Time BootChanging Printer Modes Changing COM PortsPage About Smart Cards Using Smart CardsInstalling a Smart Card Back to Contents Dell Support Utility Solving ProblemsDell Technical Update Service If you hear an unfamiliar scraping or grinding sound Drive ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveVerify that the modem is communicating with Windows Mail, Modem, and Internet ProblemsHard drive problems Run Check DiskError Messages Click Add or Remove Programs Check the external keyboard Keyboard ProblemsExternal Keyboard problems Lockups and Software Problems Solid blue screen appears Memory ProblemsNetwork Problems Other software problemsRestart the computer and log on to the network again PC Card ProblemsPower Problems Adjust the power properties See Power Management Modes Printer ProblemsScanner Problems Docking Power While the Computer Is RunningVerify that the scanner is recognized by Microsoft Windows Sound and Speaker ProblemsNo sound from the integrated speaker No sound from external speakersCheck the touch pad settings Touch Pad or Mouse ProblemsVideo and Display Problems No sound from headphonesClick Appearance and Themes Adjust the Windows display settingsIf the display is difficult to read If only part of the display is readableSpecifications Keyboard VideoAudio DisplayAC Adapter BatteryTrack Stick Environmental PhysicalDell Latitude D410 Users Guide Travel Tips Travelling With Your ComputerIdentifying Your Computer Packing the ComputerIf Your Computer Is Lost or Stolen What You Need to Establish a Wlan Connection Wireless Local Area NetworkChecking Your Wireless Network Card Setting Up a New WlanDetermining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkCompleting the Connection to the Wlan Enabling/Disabling the Wireless Network CardMicrosoft Windows Classic View Using Microsoft Windows XPHelp and Support Center Transferring Information to a New Computer Desktop Cleanup WizardClick Clean Desktop Now Adding User Accounts User Accounts and Fast User SwitchingFast User Switching Log Off Windows window, click Switch UserInternet Connection Firewall Setting Up a Home and Office NetworkNetwork Setup Wizard Click Checklist for creating a network
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