Dell PP06S Touch Pad or Mouse Problems, Video and Display Problems, No sound from headphones

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Run the Dell Diagnostics.

No sound from headphones

Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector.

Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Touch Pad or Mouse Problems

Check the touch pad settings —

1.Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2.Click Mouse.

3.Try adjusting the settings.

Check the mouse cable — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

To verify that the problem is with the mouse, check the touch pad —

1.Shut down the computer.

2.Disconnect the mouse.

3.Turn on the computer.

4.At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

Check the system setup program settings — Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.)

Test the mouse controller — To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics.

Reinstall the touch pad driver — See "Reinstalling Drivers and Utilities."

Video and Display Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.

Check the battery — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

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Contents Dell Latitude D410 Users Guide Abbreviations and AcronymsDevice status lights About Your ComputerFront View Keyboard and wireless status lights Left View USB connector Right ViewAudio connectors Network connector RJ-45Modem connector RJ-11 USB connectorsVideo connector Bottom ViewBack to Contents Appendix Macrovision Product NoticeFCC Notices U.S. Only FCC Class BAlert Standard Format ASF Alert DescriptionUsing a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterConserving Battery Power Power Management ModesConfiguring Power Management Settings Charging the BatteryHibernate Mode Click Start→ Shut Down→ Stand byReplacing the Battery Storing a BatteryUsing the Dell D/Bay About the Dell D/BayBack to Contents Playing a CD or DVD Using CDs, DVDs, and Other MultimediaAdjusting the Volume Adjusting the Picture Cleaning Your Computer Computer, Keyboard, and DisplayTouch Pad Floppy DrivePage Using the Dell Diagnostics Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveTab Function Dell Diagnostics Main MenuOption Function Back to Contents Using the Display Adjusting BrightnessSwitching the Video Image Setting Display Resolution and Refresh RateClick the Settings tab→ Advanced→ Displays tab Swapping Primary and Secondary DisplaysReinstalling Software What Is a Driver?Reinstalling Drivers and Utilities DriversUsing the Drivers and Utilities CD Manually Reinstalling DriversClick Roll Back Driver Click PropertiesUsing Microsoft Windows XP System Restore Creating a Restore PointClick System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Microsoft Windows XP Undoing the Last System RestoreReinstalling Windows XP Enabling System RestoreBooting From the Operating System CD Windows XP SetupBack to Contents Finding Information Find It HereDell Support Website support.dell.com Select Drivers & Downloads and click GoPage Online Services Getting HelpTechnical Assistance Ftp.dell.comProblems With Your Order AutoTech ServiceAutomated Order-Status Service Technical Support ServiceDiagnostics Checklist Before You CallContacting Dell Antigua and BarbudaAruba Australia Sydney0011 Website support.euro.dell.comChina Xiamen ColombiaCosta Rica Czech Republic PragueCorporate Germany LangenGreece GrenadaItaly Milan JamaicaWebsite support.jp.dell.com Japan KawasakiMalaysia Penang MexicoMontserrat Netherlands AntillesSt. Kitts and Nevis St. LuciaSt. Vincent GrenadinesTaiwan 002Website support.ap.dell.com Thailand Trinidad/TobagoVirgin Islands VenezuelaGlossary Device driver See driver Docking device See APRPage Page NIC See network adapter Page Video resolution See resolution System tray See notification areaBack to Contents Key Combinations Using the Keyboard and Touch PadNumeric Keypad Microsoft Windows Logo Key Functions Power ManagementSpeaker Functions Changing the Track Stick Cap Customizing the Touch Pad and Track StickPasswords About PasswordsUsing a System Password Using an Administrator PasswordEnabling Trusted Platform Module TPM Using a Hard Drive PasswordEnabling the TPM Feature Back to Contents Using PC Cards Installing a PC CardPC Card Types PC Card BlanksRemoving a PC Card or Blank Dell QuickSet Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your ComputerMemory Turn off your computerPage Modem Page Mini PCI Card Hard Drive Keyboard Page Display Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Back to Contents Using the System Setup Program Viewing the System Setup ScreensSystem Setup Screen OverviewPerforming a One-Time Boot Changing Printer ModesChanging COM Ports Enabling the Infrared SensorPage About Smart Cards Using Smart CardsInstalling a Smart Card Back to Contents Dell Support Utility Solving ProblemsDell Technical Update Service Drive Problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundMail, Modem, and Internet Problems Hard drive problemsRun Check Disk Verify that the modem is communicating with WindowsError Messages Click Add or Remove Programs Check the external keyboard Keyboard ProblemsExternal Keyboard problems Lockups and Software Problems Memory Problems Network ProblemsOther software problems Solid blue screen appears Restart the computer and log on to the network again PC Card Problems Power Problems Printer Problems Scanner ProblemsDocking Power While the Computer Is Running Adjust the power properties See Power Management ModesSound and Speaker Problems No sound from the integrated speakerNo sound from external speakers Verify that the scanner is recognized by Microsoft WindowsTouch Pad or Mouse Problems Video and Display ProblemsNo sound from headphones Check the touch pad settingsAdjust the Windows display settings If the display is difficult to readIf only part of the display is readable Click Appearance and ThemesSpecifications Video AudioDisplay KeyboardAC Adapter BatteryTrack Stick Physical EnvironmentalDell Latitude D410 Users Guide Travelling With Your Computer Identifying Your ComputerPacking the Computer Travel TipsIf Your Computer Is Lost or Stolen Wireless Local Area Network Checking Your Wireless Network CardSetting Up a New Wlan What You Need to Establish a Wlan ConnectionConnecting to a Wireless Local Area Network Determining the Wireless Network Device ManagerEnabling/Disabling the Wireless Network Card Completing the Connection to the WlanMicrosoft Windows Classic View Using Microsoft Windows XPHelp and Support Center Transferring Information to a New Computer Desktop Cleanup WizardClick Clean Desktop Now User Accounts and Fast User Switching Fast User SwitchingLog Off Windows window, click Switch User Adding User AccountsSetting Up a Home and Office Network Network Setup WizardClick Checklist for creating a network Internet Connection Firewall
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