Citizen Systems CLP-6001, CLP-6002 user manual Ribbon Feed Troubleshooting

4.4 Ribbon Feed Troubleshooting

Problem	Cause and remedy
Ribbon doesn't	• Print mode is set to	→ Change to the thermal-transfer
wind.	direct-thermal printing.		printing.
	• Wrong ribbon path.	→	Use correct path.
	• Ribbon wind direction is	→	Set it properly.
	reversed.
	• Ribbon wind tension is	→	Set it properly.
	not correct.
Ribbon wrinkles.	• Tension of ribbon holder	→	Set it properly.
	and ribbon winder is not
	correct.
	• Print density (heating	→ Correct the parameter of the Hnn
	factor) is not correct.		command with the printing
			contents definition mode.
	• Angle of ribbon guide bar	→ Contact our service personnel to
	is not correct.		adjust the ribbon guide bar.
	Note: If narrow paper is used, the ribbon may wrinkle. Decrease
	the right head pressure by turning the offset adjustment screw to
	prevent ribbon from wrinkling.

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