Citizen Systems CLP-6002, CLP-6001 user manual Print Troubleshooting

4.5 Print Troubleshooting

Problem		Cause and remedy
Printing doesn't	• Power to the printer is off.		→ Turn the power switch to ON.
start.				If power still doesn't turn on,
				follow steps in Section 4.2
	•	Printer is not properly		Power Troubleshooting.
			→ Turn the power switch to OFF and
		connected to computer.
	•	Printer setting is not		connect it properly.
			→
		correct.		Correct the printer setting.
Missing lines.	• Print head connector		→	If the print head connector is not
		connection failure.		properly connected, insert it
				correctly.
Dropouts.	• Print head is dirty.		→ Check the print head
				heat-generation body for dirt. If
				it's dirty, wipe the surface of the
				print head heat-generation body
				with a soft cloth soaked in
				ethylalcohol etc.
	• Platen roller is dirty.		→ Remove dirt or label or tape
				scraps stuck to the platen roller.
			Note: If those can't be removed,
			contact our service personnel for
			maintenance.
Print is too light or	• Ink ribbon and paper are		→ Change to the recommended
dark.		not the recommended		type after checking the ink
		type.		ribbon and paper maker and
				identification number.
	•	Paper quality doesn't	→ Adjust the offset. See Section
				3.6 Print head offset adjustments.
		match the print head	→
		offset.		Adjust the offset. See Section
	•	Paper width doesn't		3.6 Print head offset adjustments.
			→ Check whether the setting mode
		match the print head
		offset.		is for direct-thermal or
	•	Printer setting mode is		thermal-transfer printing and if it is
				not, change it as necessary.
		not correct.	→ Check the setting value of printing
				energy level and adjust it as
	•	Setting of printing energy		necessary.
		level is not correct.
Other printing	•	Check the error message on the control panel and correct it
abnormalities		according to the descriptions on Section 2) Errors and corrective
		actions, 4.1 Error Messages.

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