Monarch 6030TM manual Chapter Troubleshooting, Problems and Solutions

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Chapter 9.	Troubleshooting

This chapter includes information about

Fprinter problems and solutions

Fmessages you may see.

Problems and Solutions––––––––––––––––––––––––––––––––––––––

Some common printer problems and their solutions are listed on the following pages.

	Problem	Solution

	Printer will not feed.	Switch to a fully charged handle.

		Close the supply cover completely.

		Load the supply correctly.

		Check the platen roller for jammed labels.

	Printer will not print.	Switch to a fully charged handle.

		Load the supply correctly.

		Clean the printhead.

	Print has voids or is	Load the supply correctly.
	too light.
	too light.	Close the supply cover completely.
		Close the supply cover completely.

		Switch to a fully charged handle.

		Clean the printhead.

		Check the supply for damage or defects.

	Poor print quality or	Adjust the contrast in the Diagnostic menu.
	bad scan.

9-1

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Contents Operator’s Handbook Canadian D.O.C. Warning Laser Scanner Safety Information Page Terms to Know PrefaceContinuous Chapter Introduction Using Command Mode Main Menu Using the MenusOperator’s Handbook Chapter Getting Started Using the Battery HandleWhen to Charge the Battery Handle Removing and Attaching the Battery Handle Charging the Battery Handle Loading Supplies Chapter Loading SuppliesLoading for Peel Mode Loading Supplies Label Deflector Applicator Roller Label Deflector Feed Roller Pinch Loading Supplies Loading for Non-Peel Mode Supply Holder Applicator Roller Label Deflector Loading Supplies Removing Supplies Enabling the Backlight Using the Scroll FeatureEntering and Printing Data About the DisplayUsing the Keypad Data Entry Modes + aUsing Uppercase Alpha Mode Using Numeric ModeUsing Special Character Mode Using Lowercase Alpha ModeUsing Applications Function KeysStarting an Application Start App Resuming an Application Resume App Printing in On-Demand ModePrinting in Continuous Mode Chapter Transferring Data Connecting the Communications CableCommunications Port Mini-DIN Connector Waiting Receiving DataSending Data Setting Communications Parameters NONE, EVEN, ODD*, MARK, Space Configuring the Printer Enabling/Disabling the Backlight Enabling/Disabling On-Demand ModeSetting the Time and Date Selecting a Language Enabling/Disabling the Shutdown Timer MSI Selecting Bar Codes for ScanningDisable Press e to disable the bar code. You will see Operator’s Handbook Care and Maintenance Clearing Supply Jams Care and Maintenance Cleaning the Printhead Cleaning the Platen, Feed and Pinch Rollers Platen Roller Cleaning the Sensors Black Mark Sensor Storage Tips Operator’s Handbook Using the Laser Scanner Scanning a Bar Code Scanning Tips Cleaning the Scanner WindowOperator’s Handbook Problems and Solutions Chapter TroubleshootingIf none of these solutions works, call Service Messages---------------------------------------------------˝ Not Available Chapter Using Diagnostics Checking Memory Allocation Checking the Software VersionChecking Machine Totals Using DiagnosticsPerforming Hardware Tests Printing Tests 10-6 10-7 Label with voids 10-9 Checking the Serial Port Checking the Sensors 10-12 10-13 Checking the Printhead Checking the Battery Battery = ### Testing the ScannerDisplay Tests Scanning ChecklistMotor Test Keypad TestService Diagnostics Resetting the ApplicationOperator’s Handbook 10-20 Cable Pin Outs Appendix A. Reference InformationAnsi Character Table Specifications Appendix B. Specifications and AccessoriesSupply Sizes AccessoriesPage Operator’s Handbook