Me Inc NumaLink-3.0 manual Technical Support, Logging and Error Reporting, Remote Diagnostics

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NumaLink-3.0™ Users Guide and Service Manual

5. Technical Support

5.1 Logging and Error Reporting

NumaLink-3.0 logs messages that indicate the progress of translations; these messages can also help in understanding and resolving translation problems.

You can see the messages in two ways:

1.Messages from the current translation session are shown in the Status tab of the NumaLink-3.0 GUI; see section 4.3.

2.Messages from all sessions are appended into log files that, by default, are stored in

C:\Program Files\Numa\Logs

The full paths to the log files are displayed in the General tab of the NumaLink-3.0 GUI, as shown in section 4.1.

The verbosity of these messages is configurable, also on the General tab. We recommend the Normal setting for most situations; if you are reporting a translation error to the Numa Technical Support Staff, you may be asked to rerun the translation with the Verbose message setting.

5.2 Remote Diagnostics

NumaLink-3.0 translation systems come with remote diagnostics software pre-installed and configured. This software, called pcAnywhere, allows the Numa Technical Support Staff to dial in to the NumaLink system for troubleshooting and software upgrades.

NOTE In order to receive remote support, the NumaLink-3.0 system must be connected to a dedicated analog phone line that does not run through a PBX phone system. This is also called a D.I.D. (Direct In-Dial) line. If you have to dial a number (such as 9) to get an outside line, then the line is not a D.I.D. line. Digital (PBX) phone lines such as those in hospitals will damage the modem, so please double-check with the personnel in charge of the phone system at your site.

When attaching the phone line to the back of the NumaLink-3.0 computer, please make sure that it is plugged into the appropriate jack. The modem will have two jacks side by side; plug the phone line into the one labeled “TELCO” (it may instead have a picture of the plastic connector for the line); see Figure 10.

Figure 10 – Proper Telephone Line Connection

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Contents NumaLink-3.0 Version AprilFor more information contact Numa Table of Contents Introduction Cabling Installation and Getting StartedHardware Shutdown and Reboot StartupLicense Installation DirectoriesSoftware License Error Message Removing NumaLink-3.0Product Overview NumaLinkTypical Translation DicomPage Configuration GeneralNumaLInk-3.0 Dicom Application Entity Information Translations Translations Tab Translations Settings Customization DicomDicom dialog Dicom Settings Status NumaLink-3.0 Dicom Conformance StatementPage Technical Support Logging and Error ReportingRemote Diagnostics Troubleshooting PcAnywhere IconFrequently Asked Questions Page Page OEM Setup Information NumaLink-3.0 Input Configuration Pegasys ReadNumaLink-3.0 Output Configuration Pegasys Write Adac PegasysNumaLink-3.0 Input Configuration StarCam Read NumaLink-3.0 Input Configuration Odyssey ReadGE StarCam Marconi OdysseyNumaLink-3.0 Input Configuration Icon Read Siemens IconCommand Line Interface and Configuration File Command LineConfiguration File Translate Directive Instead Outremoteae Directive Control* Directives