Minolta PCL6 user manual Troubleshooting, Unable to print

Troubleshooting Chapter 4

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1. Troubleshooting

1. Troubleshooting

Unable to print

This chapter explains the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures given below in the order listed when the machine is unable to print even when you execute a print command from your computer.

Symptom	Possible cause	Action
The message “Printer	An error is present in the	Check the control panel of the
Error” appears on the	machine.	machine.
computer screen.
	The network cable is dis-	Make sure that the network cable
	connected.	is connected properly to the
		computer and controller.
Printing does not start	An error is present in the	Check the control panel of the
despite completion of	machine.	machine.
the printing setup on
	The network cable is dis-	Make sure that the network cable
the computer.
	connected.	is connected properly to the con-
		troller.
	The printer driver selected	Check the printer name selected
	for printing is not for the	in the Print dialog box.
	Pi8500Pro PCL6.
	A print job yet to be pro-	Check the job using Web
	cessed is loaded in the	Spooler of Fiery WebTools.
	machine, causing the
	printer to wait.
Continued from the	The print job is locked.	Select “Printer” using the Mode
previous page (Print-		button on the control panel of the
ing does not start		machine. Enter the correct pass-
despite completion of		word.
the printing setup on
	The connection from the	Consult the network administra-
the computer.)
	controller to the network	tor.
	has not been established.
	When E.C.M. (E.K.C.) is	Use the correct password.
	used, an incorrect password
	may have been typed.