Tandberg Data T40 manual Closing RAS Tickets, Supported RAS Tickets

Page 76

Closing RAS Tickets

After using the information in the RAS ticket to resolve your library issue, use the prompts on the screen to close the RAS ticket.

Supported RAS Tickets

Table 6. Supported RAS Tickets

Parameters and Priority

RAS

Display Message

Description

Ticket

 

 

 

 

 

Suggested Action

01ZZ

0200

1001

1101-

1128

1129-

112C

1201

1228

1229-

122C

6003

Diagnostic number ZZ failed.

Initialization of the robotics failed.

Failed moving the robotics.

Failed to stow at slot n

Failed to stow at drive n

Failed to fetch at slot n

Failed to fetch at drive n

Drive n Tape Alert 3. Hard Error

The diagnostics number ZZ failed.

The robotics failed to complete the calibration or the inventory sequence.

The robotics was not able to move.

The robotics is not able to stow the cartridge to the magazine

Failed to insert cartridge in drive

The robotics is not able to fetch the requested cartridge from the magazine

Failed to fetch cartridge in drive

The operation has stopped because an error has occurred while

reading or writing data which the drive cannot correct.

Reboot the loader and retry the operation.

Reboot the loader and retry the operation.

Verify that the magazines are locked.

Turn off the loader and try to remove the magazines by using the emergency eject pin.

Contact your service representative.

Reboot the loader and retry the operation.

Reboot the loader and retry the operation.

Remove the magazine if possible. Remove all cartridges.

Verify that the cartridge is not damaged.

Insert empty magazines.

Power cycle the loader.

Retry the operation.

Retry the operation with a new magazine.

Reboot the loader and retry the operation.

If failure persists, insert the cartridge into a magazine slot, remove the magazine and verify that the cartridge is not damaged.

If failure persists, replace the drive CRU.

Reboot the loader and retry the operation.

Remove the magazine if possible. Remove all cartridges.

Verify that the cartridge is not damaged.

Insert empty magazines.

Power cycle the loader.

Retry the operation.

Retry the operation with a new magazine

Reboot the loader and retry the operation.

If failure persists, replace the drive CRU.

Clean the drive.

Try another cartridge.

If failure persists, replace the tape drive.

68

Troubleshooting

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Contents Installation and User Guide Copyright 2006 Tandberg Data ASA Table of Contents Information about the Operator Interfaces Updating Firmware Approved Drive Types Figures Tables Explanation of Symbols and Notes About This GuideWaste Electrical and Electronic Equipment Directive Product Model NumberOther Documents You Might Need Getting More Information or HelpProduct Description Product OverviewTape Drive Support Magazines Data Transfer RatesFront Panel LED Indicators Standby SwitchRear Panel Control ButtonsOperator Interfaces Library FeaturesADI Bridging and LUN Partitions Control PathStation Simple Network Management Protocol SnmpBrowser Requirements Finding a Location for the StorageLibrary Unpacking the StorageLibraryUnpack Page Installing the Library Remove the Transport Locking ScrewsMounting the StorageLibrary in a Rack Mounting the Rack mount Ears Rack mounting Kit with Rack mount Ears Right figureInstalling the Left Rail Assembly Installing the Rails in a RackInstalling the Right Rail Assembly Mounting the StorageLibrary to the Rack StepInstalling the Library Connecting Library Cables ScsiGuidelines for Connecting the Scsi Cables Connecting Library Cables Fibre ChannelConnecting the Cables System Power-on Labeling Cartridges for the Barcode Reader Page Front Panel Interface FPI Information about the Operator InterfacesScroll Function Remote Management Interface Menu TreesPage Operations Assign Media Import Media Setup Setup Wizard Tools Prepare to Ship Restore DefaultNetwork Reports LibraryOperations Export Media Setup Slots Drive FW Upgrade System Test Cycle test Reset Web PasswordReports Network License Key RAS Tickets StatisticsPage Operations Assign Media Setup Setup Wizard Tools MaintenanceDiagnostics Import Media NetworkLicense Key Notification Web Password Reports Network Home ScreenRAS Tickets Statistics ToolsOperator Privileges RMI Home ScreenSymbol on FPI Description Symbol DescriptionWords Commonly Used on the FPI and RMI WordMap Menu Status Page About the Setup Wizard Configuring the LibraryUsing the Default Administrative User Account Administrator Using the Setup Wizard Setup Wizard TasksConfiguring Network Settings Remote Access Applying a License KeyConfiguring Cleaning Slots Configuring I/E SlotsFrom the FPI, select Setup Activate License From the RMI, select Setup Partition/Drive Configuring PartitionsCreating Partitions Reconfigure Partitions Changing Partition ModesSetting Drive ID Modifying the Control PathConfiguring Autoclean Configuring FPI PasswordConfiguring RMI Password Configuring Menu TimeoutSetting Date and Time Configuring Barcode ScanConfiguring Snmp Configuring Audible AlarmConfiguring E-mail Notification Page Running the Library LoggingLogging Out Importing CartridgesImporting Cartridges via I/E Slot Exporting Cartridges Loading to Tape DrivesUnloading from Tape Drives Import Cartridges via Bulk Loading of MagazinesCleaning Tape Drives Importing Cleaning MediaCleaning Media Handling Exporting Cleaning MediaManual Clean Taking the Library Online/OfflineMagazine Handling Taking a Library OnlineInserting Cartridges into the Magazine Removing the Magazine from the UnitRemoving Cartridges from the Magazine Inserting a Magazine into the Unit Manual/Emergency Release of MagazinesStandby Functionality Viewing Partitions/Drive Settings Viewing Library SettingsGetting Status and Information Viewing Network Settings Viewing StatisticsViewing Log Page Power Supply Unit Removing and Replacing a Power SupplyAdding, Removing and Replacing Required tools NoneAdding a Tape Drive Tape Drive UnitRequired tools Screwdriver Permanently Removing a Tape Drive Removing and Replacing a Tape DrivePage Updating Firmware Updating Library FirmwareFrom the RMI, select Tools Drive Settings Updating Drive FirmwareFrom the FPI, select Tools Drive Settings Page Working With Cartridges and Barcodes Handling Cartridges ProperlyWrite-Protecting Cartridges Installing Barcode LabelsBarcode Requirements About RAS Tickets TroubleshootingViewing RAS Tickets Closing RAS Tickets Supported RAS TicketsSupported RAS Tickets Parameters and Priority Display Message Description Ticket Suggested ActionDisplay Message Interpreting LEDs Maintenance Menus Diagnostics MenuVerifying Hardware Item nameSoftware Checking Troubleshooting MatrixVerifying Recent Changes Problem Power Solution Problem Cartridge Movement Problem Media Problem Scsi problemsProblem Library Performance Problem CleaningProblem LED Error Messages Problem Write or Read IssuesProblem Solution Errors Displayed on Front Panel Problem Remote Management Problem Forgot PasswordShipping or Transporting StorageLibrary Reinserting the Transport Locking ScrewsPacking the StorageLibrary Transport Locking Screws Marked with Red Plastic TabSpecifications T40 Library 4U control moduleLibrary Dimensions Library Component WeightsDimensions WeightPower Requirements Climatic SpecificationsPage Safety and Regulatory Information Safety ApprovalsEMC Approvals EuropeConformity Declarations JapanCanada Australia/New ZealandApproved Drive Types
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T40 specifications

Tandberg Data T40 represents a significant advancement in data storage technology, offering users a robust and reliable solution for managing and preserving their information. This external tape drive is designed for small to medium-sized businesses that require high-capacity backup and archiving options. The T40 seamlessly combines efficiency with cutting-edge technology, making it a favored choice among IT professionals.

One of the standout features of the Tandberg Data T40 is its native capacity, which supports 1.5TB of storage per cartridge. With data compression, this capacity can effectively double, allowing for up to 3TB of data to be backed up in a single cartridge. This high capacity minimizes the number of tapes needed for extensive data storage, streamlining the backup process.

The T40 utilizes LTO technology, specifically LTO-5, LTO-6, or LTO-7, depending on the model. LTO, or Linear Tape-Open, is known for its high performance and reliability, offering fast data transfer rates. The T40 can achieve transfer speeds of up to 140MB/s, significantly reducing backup windows and enhancing overall productivity. Its backward compatibility ensures that users can access data stored on previous LTO generations, providing additional flexibility and security for businesses transitioning to newer technologies.

Additionally, the T40 features a simple, user-friendly interface that facilitates easy operation and maintenance. Equipped with a built-in LCD display, users can easily monitor the status of the tape drive, eliminating unnecessary guesswork. The drive's design supports extensive connectivity options, including USB 3.0 and SAS interfaces, making it compatible with various systems and infrastructure setups.

The Tandberg Data T40 is also designed with durability in mind. Its robust construction includes features that protect against dust and other environmental factors, ensuring the longevity of the device. Furthermore, its energy-efficient design helps reduce operational costs, making it an economical choice for budget-conscious organizations.

In summary, the Tandberg Data T40 is a powerful external tape drive that combines high capacity, fast performance, and reliability. Its LTO technology, ease of use, and durability make it an invaluable asset for businesses looking to safeguard their critical data while maximizing storage efficiency. Whether for backup or archiving needs, the T40 stands out as a versatile and dependable solution in the data storage landscape.