Table 11. Troubleshooting Matrix
Problem
Media
Media barcode labels
Data cartridge incompatible with drive
Cannot write to or read from tape
Table 12. Troubleshooting Matrix
Problem
SCSI problems
Media with Solution
Solution
Make sure the barcode labels are applied in the correct orientation on the cartridge. See Labeling Cartridges for the Barcode Reader.
Make sure there are no wrinkles on the label.
Make sure that StorageLibrary specific labels are used.
If all of the above are OK, replace the label with a new one.
If problem continues, contact your service representative.
Make sure you are using a data cartridge that is compatible with the drive. See the tape drive
s reference manuals for details.
The SW backup application detects if an incompatible data cartridge is used, and communicates this to the user.
Remove the cartridge from the library.
Make sure that the cartridge is write enabled (move the write- protect switch to the enabled position).
Make sure that the cartridge has not been written using an incompatible format.
Make sure that the cartridge is an acceptable format for your drive type. See the tape drive
s reference manuals for details.
Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way.
Many backup applications do not read or write to cartridges that were created using a different backup application. In this case, you may have to perform an erase, format, or label operation on the cartridge.
Make sure you understand any data protection or overwrite protection schemes that your backup application may be using, which could prevent you from writing to a given cartridge.
Retry the operation with a different, known good tape.
Clean the tape drive. See Cleaning Tape Drives.
SCSI with Solution
Solution
Changed SCSI ID, but the host server system does not recognize the new ID
The tape drive does not respond on the SCSI bus to the host
Make sure that all SCSI devices on the same bus have unique ID numbers.
If the SCSI bus is narrow
Make sure that you reboot the library after changing the SCSI ID.
Reboot the host server system.
Verify that a SCSI terminator is attached to both the last and first SCSI device on the SCSI bus.
Verify that the SCSI cables are connected to the rear of the library. See Connecting Library Cables (SCSI).
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