Tandberg Data T40 manual Problem Cartridge Movement

Page 82

Table 10. Troubleshooting Matrix

Problem

Cartridge Movement

Cartridge Movement with Solution

Solution

Library does not take inventory

Cartridge stuck in drive

Cartridge stuck in magazine

Cartridge stuck in robotics

Failed to move cartridges

Failed to insert cartridge into drive

Make sure the transport screws are removed.

Make sure all magazines are in their locked position.

Write down any error information given on the FPI or RMI.

Contact your service representative.

Power cycle the library by turning off and on the main power switch on the rear of the library. Allow both the library and the drive to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape from the FPI or RMI.

Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge. The backup software needs to cancel the reservation and any hold it has on the tape drive.

Temporarily disconnecting the library from the host server system eliminates the host system and its software as a problem source.

Remove the tape drive unit from the drive bay. Connect power to the drive either by connecting it to the librarys power supply or to an external power supply. Try to eject the cartridge by pushing the drives eject button. The drive unit can be connected to the librarys power supply by using the power extension cable located behind the battery holder cover plate on the rear of the library.

Follow the drives emergency eject procedure to remove the cartridge from the drive.

Replace the tape drive unit.

Contact your service representative.

Eject the magazine using the front panel interface. Manually remove the cartridge from the magazine slot.

Contact your service representative.

Power cycle the library by turning off and on the main power switch on the rear of the library.

Write down any error information given on the FPI or RMI.

Contact your service representative.

Write down any error information given on the FPI or RMI.

Contact your service representative.

Check failing media for pin damage (buckling pin).

Hold the cartridge in your hand with the Write Protect Switch to your left and orientation arrow pointing away from you. On the right side all the way in front is a small door that can be opened by sliding a door against you. Inside the cartridge you should see a metal pin. The pin shall be parallel with the cartridge front and is hold in place by to metal grippers at each end (top and bottom of the cartridge). The media should be attached to this pin, and you see only the top and bottom part of the pin. If the pin is missing, loose or damaged the tape will be damaged and rejected from the drive.

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Troubleshooting

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Contents Installation and User Guide Copyright 2006 Tandberg Data ASA Table of Contents Information about the Operator Interfaces Updating Firmware Approved Drive Types Figures Tables Waste Electrical and Electronic Equipment Directive Explanation of Symbols and NotesAbout This Guide Product Model NumberOther Documents You Might Need Getting More Information or HelpProduct Description Product OverviewTape Drive Support Magazines Data Transfer RatesFront Panel Rear Panel LED IndicatorsStandby Switch Control ButtonsOperator Interfaces Library FeaturesADI Bridging and LUN Station PartitionsControl Path Simple Network Management Protocol SnmpBrowser Requirements Finding a Location for the StorageLibrary Unpacking the StorageLibraryUnpack Page Installing the Library Remove the Transport Locking ScrewsMounting the StorageLibrary in a Rack Mounting the Rack mount Ears Rack mounting Kit with Rack mount Ears Right figureInstalling the Left Rail Assembly Installing the Rails in a RackInstalling the Right Rail Assembly Mounting the StorageLibrary to the Rack StepInstalling the Library Connecting Library Cables ScsiGuidelines for Connecting the Scsi Cables Connecting Library Cables Fibre ChannelConnecting the Cables System Power-on Labeling Cartridges for the Barcode Reader Page Front Panel Interface FPI Information about the Operator InterfacesScroll Function Remote Management Interface Menu TreesPage Network Operations Assign Media Import Media Setup Setup WizardTools Prepare to Ship Restore Default Reports LibraryReports Network Operations Export Media Setup SlotsDrive FW Upgrade System Test Cycle test Reset Web Password License Key RAS Tickets StatisticsPage Diagnostics Operations Assign Media Setup Setup WizardTools Maintenance Import Media NetworkRAS Tickets Statistics License Key Notification Web Password Reports NetworkHome Screen ToolsOperator Privileges RMI Home ScreenWords Commonly Used on the FPI and RMI Symbol on FPI DescriptionSymbol Description WordMap Menu Status Page About the Setup Wizard Configuring the LibraryUsing the Default Administrative User Account Administrator Using the Setup Wizard Setup Wizard TasksConfiguring Network Settings Remote Access Applying a License KeyConfiguring Cleaning Slots Configuring I/E SlotsFrom the FPI, select Setup Activate License From the RMI, select Setup Partition/Drive Configuring PartitionsCreating Partitions Reconfigure Partitions Changing Partition ModesSetting Drive ID Modifying the Control PathConfiguring Autoclean Configuring FPI PasswordSetting Date and Time Configuring RMI PasswordConfiguring Menu Timeout Configuring Barcode ScanConfiguring Snmp Configuring Audible AlarmConfiguring E-mail Notification Page Logging Out Running the LibraryLogging Importing CartridgesImporting Cartridges via I/E Slot Unloading from Tape Drives Exporting CartridgesLoading to Tape Drives Import Cartridges via Bulk Loading of MagazinesCleaning Media Handling Cleaning Tape DrivesImporting Cleaning Media Exporting Cleaning MediaMagazine Handling Manual CleanTaking the Library Online/Offline Taking a Library OnlineInserting Cartridges into the Magazine Removing the Magazine from the UnitRemoving Cartridges from the Magazine Inserting a Magazine into the Unit Manual/Emergency Release of MagazinesStandby Functionality Viewing Partitions/Drive Settings Viewing Library SettingsGetting Status and Information Viewing Network Settings Viewing StatisticsViewing Log Page Adding, Removing and Replacing Power Supply UnitRemoving and Replacing a Power Supply Required tools NoneAdding a Tape Drive Tape Drive UnitRequired tools Screwdriver Permanently Removing a Tape Drive Removing and Replacing a Tape DrivePage Updating Firmware Updating Library FirmwareFrom the RMI, select Tools Drive Settings Updating Drive FirmwareFrom the FPI, select Tools Drive Settings Page Working With Cartridges and Barcodes Handling Cartridges ProperlyWrite-Protecting Cartridges Installing Barcode LabelsBarcode Requirements About RAS Tickets TroubleshootingViewing RAS Tickets Supported RAS Tickets Parameters and Priority Closing RAS TicketsSupported RAS Tickets Display Message Description Ticket Suggested ActionDisplay Message Interpreting LEDs Verifying Hardware Maintenance MenusDiagnostics Menu Item nameSoftware Checking Troubleshooting MatrixVerifying Recent Changes Problem Power Solution Problem Cartridge Movement Problem Media Problem Scsi problemsProblem Library Performance Problem CleaningProblem LED Error Messages Problem Write or Read IssuesProblem Solution Errors Displayed on Front Panel Problem Remote Management Problem Forgot PasswordShipping or Transporting StorageLibrary Reinserting the Transport Locking ScrewsPacking the StorageLibrary Transport Locking Screws Marked with Red Plastic TabSpecifications T40 Library 4U control moduleDimensions Library DimensionsLibrary Component Weights WeightPower Requirements Climatic SpecificationsPage EMC Approvals Safety and Regulatory InformationSafety Approvals EuropeCanada Conformity DeclarationsJapan Australia/New ZealandApproved Drive Types
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T40 specifications

Tandberg Data T40 represents a significant advancement in data storage technology, offering users a robust and reliable solution for managing and preserving their information. This external tape drive is designed for small to medium-sized businesses that require high-capacity backup and archiving options. The T40 seamlessly combines efficiency with cutting-edge technology, making it a favored choice among IT professionals.

One of the standout features of the Tandberg Data T40 is its native capacity, which supports 1.5TB of storage per cartridge. With data compression, this capacity can effectively double, allowing for up to 3TB of data to be backed up in a single cartridge. This high capacity minimizes the number of tapes needed for extensive data storage, streamlining the backup process.

The T40 utilizes LTO technology, specifically LTO-5, LTO-6, or LTO-7, depending on the model. LTO, or Linear Tape-Open, is known for its high performance and reliability, offering fast data transfer rates. The T40 can achieve transfer speeds of up to 140MB/s, significantly reducing backup windows and enhancing overall productivity. Its backward compatibility ensures that users can access data stored on previous LTO generations, providing additional flexibility and security for businesses transitioning to newer technologies.

Additionally, the T40 features a simple, user-friendly interface that facilitates easy operation and maintenance. Equipped with a built-in LCD display, users can easily monitor the status of the tape drive, eliminating unnecessary guesswork. The drive's design supports extensive connectivity options, including USB 3.0 and SAS interfaces, making it compatible with various systems and infrastructure setups.

The Tandberg Data T40 is also designed with durability in mind. Its robust construction includes features that protect against dust and other environmental factors, ensuring the longevity of the device. Furthermore, its energy-efficient design helps reduce operational costs, making it an economical choice for budget-conscious organizations.

In summary, the Tandberg Data T40 is a powerful external tape drive that combines high capacity, fast performance, and reliability. Its LTO technology, ease of use, and durability make it an invaluable asset for businesses looking to safeguard their critical data while maximizing storage efficiency. Whether for backup or archiving needs, the T40 stands out as a versatile and dependable solution in the data storage landscape.
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