Zebra Technologies Troubleshooting Zebra Printer Media Out Error and Loading Media Solutions
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124

Troubleshooting

Error Messages

Error Messages

The control panel displays messages when there is an error. See Table 1 for errors, the possible causes, and the recommended solutions.

Table 1 • Error Messages

Display/

Possible Cause

Recommended Solution

Indicator Lights

 

 

HEAD OPEN

The printhead is not fully

Close the printhead

closed.

completely.

CLOSE HEAD

 

 

 

 

 

The printhead open sensor is

Call a service technician to

STATUS light steady red

not working properly.

replace the sensor.

 

 

 

 

 

MEDIA OUT

The media is not loaded or is

Load media correctly.

loaded incorrectly.

 

LOAD MEDIA

 

 

 

 

 

 

Misaligned media sensor.

Check the position of the

STATUS light steady red

 

 

 

media sensor.

 

The printer is set for

1. Install the proper media

 

noncontinuous media, but

type, or reset printer for the

 

continuous media is loaded.

current media type.

 

 

 

 

2. Calibrate the printer. See

 

 

 

 

Manual Calibration -

 

 

 

 

Media on page 75.

 

 

 

 

 

ALERT

In thermal transfer mode:

Replace the empty ribbon with

• the end of the ribbon roll

a new roll.

RIBBON OUT

 

 

has been detected.

 

STATUS light steady red

 

 

 

 

 

 

 

 

 

PH NOT AUTHENTICATED

The printhead damaged,

Install a genuine Zebra™

replace incorrectly, or was

printhead.

REPLACE PRINTHEAD

replaced with one that is not a

 

 

 

STATUS light flashing red

genuine Zebra™ printhead.

 

 

 

 

 

 

 

 

 

PRINT HEAD OVERTEMP

 

 

Caution • The printhead may be hot enough to cause

PRINTING HALTED

 

 

severe burns. Allow the printhead to cool.

 

 

 

 

 

STATUS light steady yellow

The printhead is over

Allow the printer to cool.

 

temperature.

Printing automatically resumes

 

 

 

 

when the printhead elements

 

 

 

 

cool to an acceptable operating

 

 

 

 

temperature.

 

 

 

 

If this error persists, consider

 

 

 

 

changing where the printer is

 

 

 

 

located or using a slower print

 

 

 

 

speed.

 

 

 

 

 

P1062653-002 Rev. A

ZD500 Series™ Thermal Transfer Printer User’s Guide

1/16/2014

Page 135 Page 137
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Page 135 Page 137
Contents ZD500 Series Page Compliance and Regulatory Statements IiiCanadian DOC Compliance Statement Industry Canada IC WarningBrasil Aviso da Anatel Japan Restricted FrequenciesKorean Compliance Statement Taiwan Restricted FrequenciesEuropean Regulatory Information NCC Wlan Radio Specification Bluetooth 2.1 + EDRRfid Radio Specification ViiEnvironmental Management Document ConventionsViii Document ConventionsContents Printer Configuration Print OperationsTroubleshooting 123 MaintenancePrinter Options Appendix Dimensions Appendix Interface Wiring 143Xii Introduction ZD500 Series Thermal PrintersZD500 Series printer features ZD500 Series printer optionsIntroduction What’s in the Box? Unpack and Inspect the PrinterPrinter Features Printer FeaturesPrinter Features Printer Features Cutter Option Control Panel Left Option buttonPrinter Status Indicator Light Printer is readyControl Panel Display Menu and Status Icons Typical Home MenuPrinter Control Panel Display Exit and return to the Idle Display FigureNavigating through Screens in the Menu NavigationTo scroll through the items in a User menu, press Left Arrow or Right ArrowIndicates an available action Press Select  button or press RightControl Panel Menu Map RfidSetup Basic Printer Setup OverviewOperating Temperature and Humidity Non-Operating and Storage Temperature and HumiditySelect a Location for the Printer Both 40 to 140F -40 to 60C To 85% non-condensingAttaching Power Preparing and Handling Media Media Storage TipsSetting the Printer Menu and Report Display Language Set Media Print MethodLoading Roll Media Instructions for media loadingSetup Guides Loading Transfer Ribbon Setup Setup Setup Test Printing with Configuration Report Printouts Pre-install Windows Printer Drivers Connecting your Printer to a ComputerInterface Cable Requirements USB Interface Serial Interface Wired Ethernet Interface Print Server Default User ID and Password User ID admin PasswordBoth OFF GreenZebraNet Internal Wireless Print Server Option Configure Using the Connectivity Wizard To use the Connectivity Wizard, complete these stepsSetup Setup Select Dhcp and click Next Enable the Dhcp dynamic or static IP optionContinue with step From the drop-down, select your Security Mode Enter the Security Username and PasswordSecurity Username and Password Kerberos Settings section of the window, enterSetup Tabletop/Desktop Mobile Wireless Setup Wizard more than once This saves you from having to go throughLink Status Indicators LCD Link Status and Wireless Signal IndicatorsWireless Signal Indicators Bluetooth Option Configuration Setup Connecting to a Windows XP SP2 Master Device Select ‘Keep the existing drivers’ and click ‘Next’Setup Setup Setup After Your Printer is Connected Test Printing with Zebra Setup UtilityTest Printing with Windows ‘Printer and Faxes’ menu Copy TEST.ZPL LPT1 Changing Printer Settings This section contains the following subsectionsSettings Menu Settings MenuTear-Off PositionNext label Just printedPrint Mode Label TopLabel Left ReprintMaximum Label Length Maximum LengthTools Menu Tools MenuInformation Power-Up Action Set the Power-Up Action LCD ContrastChange the contrast on the printer’s display Idle DisplayView and Modify Printer Settings Calibration Head-Close Set the Head-Close ActionManual Load Defaults Load Printer or Print Server DefaultsCalibration Run a ZBI Network Menu Network MenuWired or Set the IP Resolution Method Wired or View the MAC AddressIP Protocol MAC AddressSignal View the Signal Value Channel View the Channel ValueIP Port View the IP Port Value Directed to this portReset Network Factory Print Server SettingsRfid Menu Rfid MenuRfid Status Rfid CalibrateRead Rfid Data Rfid TestPower ProgrammingB0 to B30 Rfid ReadResets the Rfid void label counter to zero Odometer.rfid.voidresettableRfid Void Rfid TagEnable ZPL Override Language MenuLanguage Menu LanguageCommand Set the Format Command Prefix Value Character ZPL Mode Set the ZPL ModeControl Set the Control Prefix Character Value DelimiterSensor Menu Sensor MenuSensor Type Select the Media Sensor Label Sensor Set the Sensitivity of the Label SensorPorts Menu Ports MenuBaud Rate Set the Baud Rate Data Bits Set the Data Bits ValueHost Handshake Set the Host Handshake Protocol Value Error and status messages from the printerParallelport.mode Bluetooth Menu Bluetooth MenuManual Calibration Media Center Position Media GuideRfid Calibration Print Operations Determining Printer Configuration Thermal Printing Modes of PrintingTypes of Media Setting the Thermal Print MethodDetermining Thermal Media Types Types of Media Roll and Fanfold Media Non-ContinuousRoll Media Fanfold MediaAttaching the 3 inch Core Adapters Media LoadingOpen the printer Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters Ribbon Overview When to Use RibbonCoated Side of Ribbon Perform the ribbon scratch test when labels are unavailable Left a mark on the paperDid not leave a mark on Paper PrinterAdding a New Transfer Ribbon Replacing SuppliesReplacing a Partially Used Transfer Ribbon Adjusting the Print Width Adjusting the Print QualityMedia Settings Media SensingUsing the Movable Black Mark Sensor Adjusting the Movable Sensor for Black Marks or Notches Black MarksPrint Operations Adjusting the Movable Sensor for Web Gap Sensing Printing on Fan-Fold Media Print Operations Printing with Externally Mounted Roll Media Sending Files to the PrinterFonts and Your Printer Identifying Fonts in Your PrinterLocalizing the Printer with Code Pages ZPL FontsAsian fonts and Other Large Font Sets Getting Asian FontsPrint Operations Printer Options Label Dispenser Option 100101 102 Cutter Option Maximum Paper Weight thickness up to 180 g/m2 0.0077103 Loading Media with the Cutter Option 104105 Close the printer. Press down until the cover snaps closed106 Bluetooth Option 107Printer Network Configuration Status Label 108Maintenance Cleaning 110Cleaning the Printhead 111Media Path Cleaning 112Sensor Cleaning 113Platen Cleaning and Replacement 114115 Lift the platen out of the printer’s bottom frameRTC Battery Other Printer MaintenanceFuses 116Replacing the Printhead 117118 119 120 121 122 Troubleshooting This section provides troubleshoots proceduresError Messages Error Messages124 Has been detected Status light steady red125 Printing Issues Printing Issues126 127 128 Ribbon Problems Ribbon Problems129 Communications Problems Communications Problems130 Miscellaneous Printer Problems Miscellaneous Issues131 Rfid Troubleshooting 132Power-On Self Test Printer Diagnostics133 Configuration Report 134Print Quality Report 135Too dark 136Slightly dark In-spec 137Too light Reset Network Factory Defaults Reset Printer Factory Defaults138 Communication Diagnostics Test 139Information about using the control panel and accessing Sensor Profile140 Menus141 Sensor Profile Media Section142 Appendix Interface Wiring 144 Serial Port InterfacePin Description Appendix Dimensions This section provides external printer dimensionsExternal ZD500 Series Printer Dimensions 146Label Dispenser 148
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Manual 25 pages 4.36 Kb

ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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