Zebra Technologies ZD500 manual Miscellaneous Issues, 131, Miscellaneous Printer Problems

Page 143

Troubleshooting

Miscellaneous Issues

131

Miscellaneous Issues

Table 3 identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.

Table 5 • Miscellaneous Printer Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The control panel

The language parameter was

1. On the control panel display, scroll

display shows a

changed through the control

to LANGUAGE Menu.

language that I

panel or a firmware command.

2. Press OK to access the items in this

cannot read

 

menu.

 

 

3. Use the UP ARROW or DOWN ARROW

 

 

to scroll through the language selections.

 

 

The selections for this parameter are

 

 

displayed in the actual languages to make it

 

 

easier for you to find one that you are able to

 

 

read.

 

 

4. Select the language that you want to display.

 

 

 

The display is missing

The display may need

Call a service technician.

characters or parts of

replacing.

 

characters

 

 

 

 

 

Changes in

Some parameters are set

1. Check the parameters and change or reset if

parameter settings

incorrectly.

necessary.

did not take effect

 

2. Turn the printer off (O) and then on (I).

 

 

 

 

A firmware command turned

Refer to the Programming Guide for ZPL, ZBI,

 

off the ability to change the

Set-Get-Do, Mirror, and WML or call a service

 

parameter.

technician.

 

 

 

 

A firmware command changed

 

 

the parameter back to the

 

 

previous setting.

 

 

 

 

 

If the problem persists, there

Call a service technician.

 

may be a problem with the

 

 

main logic board.

 

 

 

 

Non-continuous

The printer was not calibrated

Calibrate the printer. See Manual Calibration -

labels are being

for the media being used.

Media on page 75.

treated as continuous

 

 

The printer is configured for

Set the printer for the correct media type

labels.

continuous media.

(gap/notch, continuous, or mark). See

 

 

 

SETTINGS Menu on page 52.- MEDIA TYPE.

 

 

 

All indicator lights

Internal electronic or firmware

Call a service technician.

are on, nothing is on

failure.

 

the display and the

 

 

printer locks up. - or-

 

 

The printer locks up

 

 

while running the

 

 

Power-On Self Test.

 

 

 

 

 

1/16/2014

ZD500 Series™ Thermal Transfer Printer User’s Guide

P1062653-002 Rev. A

Page 142 Page 144
Image 143
Page 142 Page 144
Contents ZD500 Series Page Iii Compliance and Regulatory StatementsJapan Restricted Frequencies Canadian DOC Compliance StatementIndustry Canada IC Warning Brasil Aviso da AnatelEuropean Regulatory Information Taiwan Restricted FrequenciesKorean Compliance Statement NCC Vii Wlan Radio SpecificationBluetooth 2.1 + EDR Rfid Radio SpecificationDocument Conventions Environmental ManagementDocument Conventions ViiiContents Print Operations Printer ConfigurationPrinter Options MaintenanceTroubleshooting 123 Xii Appendix Interface Wiring 143Appendix Dimensions ZD500 Series Thermal Printers IntroductionZD500 Series printer options ZD500 Series printer featuresIntroduction Unpack and Inspect the Printer What’s in the Box?Printer Features Printer FeaturesPrinter Features Printer Features Cutter Option Left Option button Control PanelPrinter is ready Printer Status Indicator LightTypical Home Menu Control Panel Display Menu and Status IconsExit and return to the Idle Display Figure Printer Control Panel DisplayNavigation Navigating through Screens in the MenuPress Select  button or press Right To scroll through the items in a User menu, pressLeft Arrow or Right Arrow Indicates an available actionRfid Control Panel Menu MapBasic Printer Setup Overview SetupBoth 40 to 140F -40 to 60C To 85% non-condensing Operating Temperature and HumidityNon-Operating and Storage Temperature and Humidity Select a Location for the PrinterAttaching Power Media Storage Tips Preparing and Handling MediaSet Media Print Method Setting the Printer Menu and Report Display LanguageInstructions for media loading Loading Roll MediaSetup Guides Loading Transfer Ribbon Setup Setup Setup Test Printing with Configuration Report Printouts Interface Cable Requirements Connecting your Printer to a ComputerPre-install Windows Printer Drivers USB Interface Serial Interface Wired Ethernet Interface Green Print Server Default User ID and PasswordUser ID admin Password Both OFFZebraNet Internal Wireless Print Server Option To use the Connectivity Wizard, complete these steps Configure Using the Connectivity WizardSetup Setup Continue with step Enable the Dhcp dynamic or static IP optionSelect Dhcp and click Next Kerberos Settings section of the window, enter From the drop-down, select your Security ModeEnter the Security Username and Password Security Username and PasswordSetup Tabletop/Desktop Mobile This saves you from having to go through Wireless Setup Wizard more than onceWireless Signal Indicators LCD Link Status and Wireless Signal IndicatorsLink Status Indicators Bluetooth Option Configuration Setup Select ‘Keep the existing drivers’ and click ‘Next’ Connecting to a Windows XP SP2 Master DeviceSetup Setup Setup Test Printing with Windows ‘Printer and Faxes’ menu Test Printing with Zebra Setup UtilityAfter Your Printer is Connected Copy TEST.ZPL LPT1 This section contains the following subsections Changing Printer SettingsSettings Menu Settings MenuJust printed Tear-OffPosition Next labelReprint Print ModeLabel Top Label LeftMaximum Length Maximum Label LengthInformation Tools MenuTools Menu Idle Display Power-Up Action Set the Power-Up ActionLCD Contrast Change the contrast on the printer’s displayHead-Close Set the Head-Close Action View and Modify Printer Settings CalibrationCalibration Load Defaults Load Printer or Print Server DefaultsManual Run a ZBI Network Menu Network MenuMAC Address Wired or Set the IP Resolution MethodWired or View the MAC Address IP ProtocolDirected to this port Signal View the Signal ValueChannel View the Channel Value IP Port View the IP Port ValueFactory Print Server Settings Reset NetworkRfid Calibrate Rfid MenuRfid Menu Rfid StatusRfid Test Read Rfid DataRfid Read PowerProgramming B0 to B30Rfid Tag Resets the Rfid void label counter to zeroOdometer.rfid.voidresettable Rfid VoidLanguage Enable ZPL OverrideLanguage Menu Language MenuDelimiter Command Set the Format Command Prefix Value CharacterZPL Mode Set the ZPL Mode Control Set the Control Prefix Character ValueLabel Sensor Set the Sensitivity of the Label Sensor Sensor MenuSensor Menu Sensor Type Select the Media SensorData Bits Set the Data Bits Value Ports MenuPorts Menu Baud Rate Set the Baud RateParallelport.mode Error and status messages from the printerHost Handshake Set the Host Handshake Protocol Value Bluetooth Menu Bluetooth MenuCenter Position Media Guide Manual Calibration MediaRfid Calibration Print Operations Thermal Printing Modes of Printing Determining Printer ConfigurationDetermining Thermal Media Types Setting the Thermal Print MethodTypes of Media Fanfold Media Types of Media Roll and Fanfold MediaNon-Continuous Roll MediaOpen the printer Media LoadingAttaching the 3 inch Core Adapters Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters Coated Side of Ribbon When to Use RibbonRibbon Overview Paper Printer Perform the ribbon scratch test when labels are unavailableLeft a mark on the paper Did not leave a mark onReplacing a Partially Used Transfer Ribbon Replacing SuppliesAdding a New Transfer Ribbon Adjusting the Print Quality Adjusting the Print WidthMedia Sensing Media SettingsUsing the Movable Black Mark Sensor Black Marks Adjusting the Movable Sensor for Black Marks or NotchesPrint Operations Adjusting the Movable Sensor for Web Gap Sensing Printing on Fan-Fold Media Print Operations Sending Files to the Printer Printing with Externally Mounted Roll MediaZPL Fonts Fonts and Your PrinterIdentifying Fonts in Your Printer Localizing the Printer with Code PagesGetting Asian Fonts Asian fonts and Other Large Font SetsPrint Operations Printer Options 100 Label Dispenser Option101 102 103 Maximum Paper Weight thickness up to 180 g/m2 0.0077Cutter Option 104 Loading Media with the Cutter OptionClose the printer. Press down until the cover snaps closed 105106 107 Bluetooth Option108 Printer Network Configuration Status LabelMaintenance 110 Cleaning111 Cleaning the Printhead112 Media Path Cleaning113 Sensor Cleaning114 Platen Cleaning and ReplacementLift the platen out of the printer’s bottom frame 115116 RTC BatteryOther Printer Maintenance Fuses117 Replacing the Printhead118 119 120 121 122 This section provides troubleshoots procedures TroubleshootingHas been detected Status light steady red Error MessagesError Messages 124125 126 Printing IssuesPrinting Issues 127 128 129 Ribbon ProblemsRibbon Problems 130 Communications ProblemsCommunications Problems 131 Miscellaneous IssuesMiscellaneous Printer Problems 132 Rfid Troubleshooting133 Printer DiagnosticsPower-On Self Test 134 Configuration Report135 Print Quality ReportSlightly dark 136Too dark Too light 137In-spec 138 Reset Printer Factory DefaultsReset Network Factory Defaults 139 Communication Diagnostics TestMenus Information about using the control panel and accessingSensor Profile 140Sensor Profile Media Section 141142 Appendix Interface Wiring Pin Description Serial Port Interface144 This section provides external printer dimensions Appendix Dimensions146 External ZD500 Series Printer DimensionsLabel Dispenser 148
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ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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