Zebra Technologies ZD500 manual 127

Page 139

 

 

Troubleshooting

 

 

Printing Issues

 

Table 2 • Printing Issues (Continued)

 

 

 

Issue

Possible Cause

Recommended Solution

 

 

 

No print on the label.

The media may not be direct

See the test procedure Determining Thermal

 

thermal media when printing

Media Types on page 79.

 

without ribbon (i.e. thermal

 

 

transfer).

 

 

 

 

 

The ribbon may not have the

See the following ribbon test procedures: Ribbon

 

‘ink’ outside wound or

Test with Adhesive on page 84 and Ribbon

 

approved for this printer.

Scratch Test on page 85.

 

 

 

 

Media or ribbon has been

The media printable surface must face up

 

loaded incorrectly.

towards the prinhead. Follow the instructions for

 

 

Loading Roll Media on page 20

 

 

in the Setup section. For printing using transfer

 

 

ribbon, see Loading Transfer Ribbon on page 23.

 

 

 

Loss of printing

The platen roller is dirty.

Clean the printhead and platen roller. Cleaning

registration on labels.

 

the Printhead on page 111 and Platen Cleaning

Excessive vertical

 

and Replacement on page 114

drift in top-of-form

 

 

The media type is set

Set the printer for the correct media type

registration.

incorrectly.

(gap/notch, continuous, or mark). See

 

 

 

SETTINGS Menu on page 52.- MEDIA TYPE

 

 

 

 

The media is loaded incorrectly.

Load media correctly. See Loading Roll Media

 

 

on page 20.

 

 

 

Long tracks of

Print element damaged.

Call a service technician.

missing print on

 

 

several labels

 

 

 

 

 

Printing too light or

The media or ribbon is not

Replace supplies with those recommended for

too dark over the

designed for high-speed

high-speed operation.

entire label

operation.

 

 

 

 

 

You are using an incorrect

1. Switch to a different type of media or ribbon

 

combination of media and

to try to find a compatible combination.

 

ribbon for your application.

2. If necessary, consult your authorized Zebra

 

 

reseller or distributor for information and

 

 

advice.

 

 

 

 

You are using ribbon with

Direct thermal media does not require ribbon. To

 

direct thermal media.

determine if you are using direct thermal media,

 

 

perform the label scratch test in When to Use

 

 

Ribbon on page 84.

 

 

 

Smudge marks on

The media or ribbon is not

Replace supplies with those recommended for

labels

designed for high-speed

high-speed operation.

 

operation.

 

 

 

 

Misregistration/skips

The printer is not calibrated.

Calibrate the printer. See Manual Calibration -

labels

 

Media on page 75.

 

 

 

 

Improper label format.

Check your label format and correct it as

 

 

necessary.

 

 

 

127

1/16/2014

ZD500 Series™ Thermal Transfer Printer User’s Guide

P1062653-002 Rev. A

Page 138 Page 140
Image 139
Page 138 Page 140
Contents ZD500 Series Page Iii Compliance and Regulatory StatementsJapan Restricted Frequencies Canadian DOC Compliance StatementIndustry Canada IC Warning Brasil Aviso da AnatelKorean Compliance Statement Taiwan Restricted FrequenciesEuropean Regulatory Information NCC Vii Wlan Radio SpecificationBluetooth 2.1 + EDR Rfid Radio SpecificationDocument Conventions Environmental ManagementDocument Conventions ViiiContents Print Operations Printer ConfigurationTroubleshooting 123 MaintenancePrinter Options Appendix Dimensions Appendix Interface Wiring 143Xii ZD500 Series Thermal Printers IntroductionZD500 Series printer options ZD500 Series printer featuresIntroduction Unpack and Inspect the Printer What’s in the Box?Printer Features Printer FeaturesPrinter Features Printer Features Cutter Option Left Option button Control PanelPrinter is ready Printer Status Indicator LightTypical Home Menu Control Panel Display Menu and Status IconsExit and return to the Idle Display Figure Printer Control Panel DisplayNavigation Navigating through Screens in the MenuPress Select  button or press Right To scroll through the items in a User menu, pressLeft Arrow or Right Arrow Indicates an available actionRfid Control Panel Menu MapBasic Printer Setup Overview SetupBoth 40 to 140F -40 to 60C To 85% non-condensing Operating Temperature and HumidityNon-Operating and Storage Temperature and Humidity Select a Location for the PrinterAttaching Power Media Storage Tips Preparing and Handling MediaSet Media Print Method Setting the Printer Menu and Report Display LanguageInstructions for media loading Loading Roll MediaSetup Guides Loading Transfer Ribbon Setup Setup Setup Test Printing with Configuration Report Printouts Pre-install Windows Printer Drivers Connecting your Printer to a ComputerInterface Cable Requirements USB Interface Serial Interface Wired Ethernet Interface Green Print Server Default User ID and PasswordUser ID admin Password Both OFFZebraNet Internal Wireless Print Server Option To use the Connectivity Wizard, complete these steps Configure Using the Connectivity WizardSetup Setup Select Dhcp and click Next Enable the Dhcp dynamic or static IP optionContinue with step Kerberos Settings section of the window, enter From the drop-down, select your Security ModeEnter the Security Username and Password Security Username and PasswordSetup Tabletop/Desktop Mobile This saves you from having to go through Wireless Setup Wizard more than onceLink Status Indicators LCD Link Status and Wireless Signal IndicatorsWireless Signal Indicators Bluetooth Option Configuration Setup Select ‘Keep the existing drivers’ and click ‘Next’ Connecting to a Windows XP SP2 Master DeviceSetup Setup Setup After Your Printer is Connected Test Printing with Zebra Setup UtilityTest Printing with Windows ‘Printer and Faxes’ menu Copy TEST.ZPL LPT1 This section contains the following subsections Changing Printer SettingsSettings Menu Settings MenuJust printed Tear-OffPosition Next labelReprint Print ModeLabel Top Label LeftMaximum Length Maximum Label LengthTools Menu Tools MenuInformation Idle Display Power-Up Action Set the Power-Up ActionLCD Contrast Change the contrast on the printer’s displayHead-Close Set the Head-Close Action View and Modify Printer Settings CalibrationManual Load Defaults Load Printer or Print Server DefaultsCalibration Run a ZBI Network Menu Network MenuMAC Address Wired or Set the IP Resolution MethodWired or View the MAC Address IP ProtocolDirected to this port Signal View the Signal ValueChannel View the Channel Value IP Port View the IP Port ValueFactory Print Server Settings Reset NetworkRfid Calibrate Rfid MenuRfid Menu Rfid StatusRfid Test Read Rfid DataRfid Read PowerProgramming B0 to B30Rfid Tag Resets the Rfid void label counter to zeroOdometer.rfid.voidresettable Rfid VoidLanguage Enable ZPL OverrideLanguage Menu Language MenuDelimiter Command Set the Format Command Prefix Value CharacterZPL Mode Set the ZPL Mode Control Set the Control Prefix Character ValueLabel Sensor Set the Sensitivity of the Label Sensor Sensor MenuSensor Menu Sensor Type Select the Media SensorData Bits Set the Data Bits Value Ports MenuPorts Menu Baud Rate Set the Baud RateHost Handshake Set the Host Handshake Protocol Value Error and status messages from the printerParallelport.mode Bluetooth Menu Bluetooth MenuCenter Position Media Guide Manual Calibration MediaRfid Calibration Print Operations Thermal Printing Modes of Printing Determining Printer ConfigurationTypes of Media Setting the Thermal Print MethodDetermining Thermal Media Types Fanfold Media Types of Media Roll and Fanfold MediaNon-Continuous Roll MediaAttaching the 3 inch Core Adapters Media LoadingOpen the printer Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters Ribbon Overview When to Use RibbonCoated Side of Ribbon Paper Printer Perform the ribbon scratch test when labels are unavailableLeft a mark on the paper Did not leave a mark onAdding a New Transfer Ribbon Replacing SuppliesReplacing a Partially Used Transfer Ribbon Adjusting the Print Quality Adjusting the Print WidthMedia Sensing Media SettingsUsing the Movable Black Mark Sensor Black Marks Adjusting the Movable Sensor for Black Marks or NotchesPrint Operations Adjusting the Movable Sensor for Web Gap Sensing Printing on Fan-Fold Media Print Operations Sending Files to the Printer Printing with Externally Mounted Roll MediaZPL Fonts Fonts and Your PrinterIdentifying Fonts in Your Printer Localizing the Printer with Code PagesGetting Asian Fonts Asian fonts and Other Large Font SetsPrint Operations Printer Options 100 Label Dispenser Option101 102 Cutter Option Maximum Paper Weight thickness up to 180 g/m2 0.0077103 104 Loading Media with the Cutter OptionClose the printer. Press down until the cover snaps closed 105106 107 Bluetooth Option108 Printer Network Configuration Status LabelMaintenance 110 Cleaning111 Cleaning the Printhead112 Media Path Cleaning113 Sensor Cleaning114 Platen Cleaning and ReplacementLift the platen out of the printer’s bottom frame 115116 RTC BatteryOther Printer Maintenance Fuses117 Replacing the Printhead118 119 120 121 122 This section provides troubleshoots procedures TroubleshootingHas been detected Status light steady red Error MessagesError Messages 124125 Printing Issues Printing Issues126 127 128 Ribbon Problems Ribbon Problems129 Communications Problems Communications Problems130 Miscellaneous Printer Problems Miscellaneous Issues131 132 Rfid TroubleshootingPower-On Self Test Printer Diagnostics133 134 Configuration Report135 Print Quality ReportToo dark 136Slightly dark In-spec 137Too light Reset Network Factory Defaults Reset Printer Factory Defaults138 139 Communication Diagnostics TestMenus Information about using the control panel and accessingSensor Profile 140Sensor Profile Media Section 141142 Appendix Interface Wiring 144 Serial Port InterfacePin Description This section provides external printer dimensions Appendix Dimensions146 External ZD500 Series Printer DimensionsLabel Dispenser 148
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ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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