Zebra Technologies ZD500 manual 128

Page 140

128

Troubleshooting

Printing Issues

Table 2 • Printing Issues (Continued)

Issue

Possible Cause

Recommended Solution

 

 

 

Vertical drift in

The printer is out of calibration.

Calibrate the printer. See Manual Calibration -

top-of-form position

 

Media on page 75.

 

 

 

 

The platen roller is dirty.

Clean the printhead and platen roller. See

 

 

Cleaning the Printhead on page 111 and Platen

 

 

Cleaning and Replacement on page 114

 

 

 

Vertical image or

The printer is using

Set the printer for the correct media type

label drift

non-continuous labels but is

(gap/notch, continuous, or mark—see

 

configured in continuous mode.

SETTINGS Menu on page 52.- MEDIA TYPE)

 

 

and calibrate the printer, if necessary (see

 

 

Manual Calibration - Media on page 75).

 

 

 

 

The media sensor is calibrated

Calibrate the media in the printer. See Manual

 

improperly.

Calibration - Media on page 75.

 

 

 

 

The platen roller is dirty.

Clean the printhead and platen roller. See

 

 

Cleaning the Printhead on page 111 and Platen

 

 

Cleaning and Replacement on page 114.

 

 

 

 

The media or ribbon is loaded

Ensure that the media and ribbon are loaded

 

incorrectly.

correctly. See Loading Roll Media on page 20

 

 

and Loading Transfer Ribbon on page 23.

 

 

 

 

Incompatible media.

You must use media that meets the printer

 

 

specifications. Ensure that the inter-label gaps or

 

 

notches are 2 to 4 mm and consistently placed.

 

 

 

The bar code printed

The bar code is not within

Perform the Print Quality Report on page 135.

on a label does not

specifications because the print

Adjust the darkness or print speed settings as

scan.

is too light or too dark.

necessary.

 

 

 

 

There is not enough blank

Leave at least 1/8 in. (3.2 mm) between the bar

 

space around the bar code.

code and other printed areas on the label and

 

 

between the bar code and the edge of the label.

 

 

 

P1062653-002 Rev. A

ZD500 Series™ Thermal Transfer Printer User’s Guide

1/16/2014

Page 139 Page 141
Image 140
Page 139 Page 141
Contents ZD500 Series Page Compliance and Regulatory Statements IiiCanadian DOC Compliance Statement Industry Canada IC WarningBrasil Aviso da Anatel Japan Restricted FrequenciesEuropean Regulatory Information Taiwan Restricted FrequenciesKorean Compliance Statement NCC Wlan Radio Specification Bluetooth 2.1 + EDRRfid Radio Specification ViiEnvironmental Management Document ConventionsViii Document ConventionsContents Printer Configuration Print OperationsPrinter Options MaintenanceTroubleshooting 123 Xii Appendix Interface Wiring 143Appendix Dimensions Introduction ZD500 Series Thermal PrintersZD500 Series printer features ZD500 Series printer optionsIntroduction What’s in the Box? Unpack and Inspect the PrinterPrinter Features Printer FeaturesPrinter Features Printer Features Cutter Option Control Panel Left Option buttonPrinter Status Indicator Light Printer is readyControl Panel Display Menu and Status Icons Typical Home MenuPrinter Control Panel Display Exit and return to the Idle Display FigureNavigating through Screens in the Menu NavigationTo scroll through the items in a User menu, press Left Arrow or Right ArrowIndicates an available action Press Select  button or press RightControl Panel Menu Map RfidSetup Basic Printer Setup OverviewOperating Temperature and Humidity Non-Operating and Storage Temperature and HumiditySelect a Location for the Printer Both 40 to 140F -40 to 60C To 85% non-condensingAttaching Power Preparing and Handling Media Media Storage TipsSetting the Printer Menu and Report Display Language Set Media Print MethodLoading Roll Media Instructions for media loadingSetup Guides Loading Transfer Ribbon Setup Setup Setup Test Printing with Configuration Report Printouts Interface Cable Requirements Connecting your Printer to a ComputerPre-install Windows Printer Drivers USB Interface Serial Interface Wired Ethernet Interface Print Server Default User ID and Password User ID admin PasswordBoth OFF GreenZebraNet Internal Wireless Print Server Option Configure Using the Connectivity Wizard To use the Connectivity Wizard, complete these stepsSetup Setup Continue with step Enable the Dhcp dynamic or static IP optionSelect Dhcp and click Next From the drop-down, select your Security Mode Enter the Security Username and PasswordSecurity Username and Password Kerberos Settings section of the window, enterSetup Tabletop/Desktop Mobile Wireless Setup Wizard more than once This saves you from having to go throughWireless Signal Indicators LCD Link Status and Wireless Signal IndicatorsLink Status Indicators Bluetooth Option Configuration Setup Connecting to a Windows XP SP2 Master Device Select ‘Keep the existing drivers’ and click ‘Next’Setup Setup Setup Test Printing with Windows ‘Printer and Faxes’ menu Test Printing with Zebra Setup UtilityAfter Your Printer is Connected Copy TEST.ZPL LPT1 Changing Printer Settings This section contains the following subsectionsSettings Menu Settings MenuTear-Off PositionNext label Just printedPrint Mode Label TopLabel Left ReprintMaximum Label Length Maximum LengthInformation Tools MenuTools Menu Power-Up Action Set the Power-Up Action LCD ContrastChange the contrast on the printer’s display Idle DisplayView and Modify Printer Settings Calibration Head-Close Set the Head-Close ActionCalibration Load Defaults Load Printer or Print Server DefaultsManual Run a ZBI Network Menu Network MenuWired or Set the IP Resolution Method Wired or View the MAC AddressIP Protocol MAC AddressSignal View the Signal Value Channel View the Channel ValueIP Port View the IP Port Value Directed to this portReset Network Factory Print Server SettingsRfid Menu Rfid MenuRfid Status Rfid CalibrateRead Rfid Data Rfid TestPower ProgrammingB0 to B30 Rfid ReadResets the Rfid void label counter to zero Odometer.rfid.voidresettableRfid Void Rfid TagEnable ZPL Override Language MenuLanguage Menu LanguageCommand Set the Format Command Prefix Value Character ZPL Mode Set the ZPL ModeControl Set the Control Prefix Character Value DelimiterSensor Menu Sensor MenuSensor Type Select the Media Sensor Label Sensor Set the Sensitivity of the Label SensorPorts Menu Ports MenuBaud Rate Set the Baud Rate Data Bits Set the Data Bits ValueParallelport.mode Error and status messages from the printerHost Handshake Set the Host Handshake Protocol Value Bluetooth Menu Bluetooth MenuManual Calibration Media Center Position Media GuideRfid Calibration Print Operations Determining Printer Configuration Thermal Printing Modes of PrintingDetermining Thermal Media Types Setting the Thermal Print MethodTypes of Media Types of Media Roll and Fanfold Media Non-ContinuousRoll Media Fanfold MediaOpen the printer Media LoadingAttaching the 3 inch Core Adapters Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters Coated Side of Ribbon When to Use RibbonRibbon Overview Perform the ribbon scratch test when labels are unavailable Left a mark on the paperDid not leave a mark on Paper PrinterReplacing a Partially Used Transfer Ribbon Replacing SuppliesAdding a New Transfer Ribbon Adjusting the Print Width Adjusting the Print QualityMedia Settings Media SensingUsing the Movable Black Mark Sensor Adjusting the Movable Sensor for Black Marks or Notches Black MarksPrint Operations Adjusting the Movable Sensor for Web Gap Sensing Printing on Fan-Fold Media Print Operations Printing with Externally Mounted Roll Media Sending Files to the PrinterFonts and Your Printer Identifying Fonts in Your PrinterLocalizing the Printer with Code Pages ZPL FontsAsian fonts and Other Large Font Sets Getting Asian FontsPrint Operations Printer Options Label Dispenser Option 100101 102 103 Maximum Paper Weight thickness up to 180 g/m2 0.0077Cutter Option Loading Media with the Cutter Option 104105 Close the printer. Press down until the cover snaps closed106 Bluetooth Option 107Printer Network Configuration Status Label 108Maintenance Cleaning 110Cleaning the Printhead 111Media Path Cleaning 112Sensor Cleaning 113Platen Cleaning and Replacement 114115 Lift the platen out of the printer’s bottom frameRTC Battery Other Printer MaintenanceFuses 116Replacing the Printhead 117118 119 120 121 122 Troubleshooting This section provides troubleshoots proceduresError Messages Error Messages124 Has been detected Status light steady red125 126 Printing IssuesPrinting Issues 127 128 129 Ribbon ProblemsRibbon Problems 130 Communications ProblemsCommunications Problems 131 Miscellaneous IssuesMiscellaneous Printer Problems Rfid Troubleshooting 132133 Printer DiagnosticsPower-On Self Test Configuration Report 134Print Quality Report 135Slightly dark 136Too dark Too light 137In-spec 138 Reset Printer Factory DefaultsReset Network Factory Defaults Communication Diagnostics Test 139Information about using the control panel and accessing Sensor Profile140 Menus141 Sensor Profile Media Section142 Appendix Interface Wiring Pin Description Serial Port Interface144 Appendix Dimensions This section provides external printer dimensionsExternal ZD500 Series Printer Dimensions 146Label Dispenser 148
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Manual 25 pages 4.36 Kb

ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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