Zebra Technologies ZD500 manual

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© 2013 ZIH Corp. The copyrights in this manual and the software and/or firmware in the label printer and accessories described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contain ZPL®, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and Monotype Imaging fonts. Software © ZIH Corp. All rights reserved worldwide.

ZD500 Series, ZD500R, ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of ZIH Corp. All rights reserved worldwide.

All other brand names, product names, or trademarks belong to their respective holders.

For additional copyright and trademark information, please see “Copyright” on the Zebra website.

www.zebra.com/copyright

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements Continuous improvement of products is a policy of Zebra

Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

P1062653-002 Rev. A

ZD500 Series™ Thermal Transfer Printer User’s Guide

1/16/2014

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Contents ZD500 Series Page Compliance and Regulatory Statements IiiBrasil Aviso da Anatel Canadian DOC Compliance StatementIndustry Canada IC Warning Japan Restricted FrequenciesEuropean Regulatory Information Taiwan Restricted FrequenciesKorean Compliance Statement NCC Rfid Radio Specification Wlan Radio SpecificationBluetooth 2.1 + EDR ViiViii Environmental ManagementDocument Conventions Document ConventionsContents Printer Configuration Print OperationsPrinter Options MaintenanceTroubleshooting 123 Xii Appendix Interface Wiring 143Appendix Dimensions Introduction ZD500 Series Thermal PrintersZD500 Series printer features ZD500 Series printer optionsIntroduction What’s in the Box? Unpack and Inspect the PrinterPrinter Features Printer FeaturesPrinter Features Printer Features Cutter Option Control Panel Left Option buttonPrinter Status Indicator Light Printer is readyControl Panel Display Menu and Status Icons Typical Home MenuPrinter Control Panel Display Exit and return to the Idle Display FigureNavigating through Screens in the Menu NavigationIndicates an available action To scroll through the items in a User menu, pressLeft Arrow or Right Arrow Press Select  button or press RightControl Panel Menu Map RfidSetup Basic Printer Setup OverviewSelect a Location for the Printer Operating Temperature and HumidityNon-Operating and Storage Temperature and Humidity Both 40 to 140F -40 to 60C To 85% non-condensingAttaching Power Preparing and Handling Media Media Storage TipsSetting the Printer Menu and Report Display Language Set Media Print MethodLoading Roll Media Instructions for media loadingSetup Guides Loading Transfer Ribbon Setup Setup Setup Test Printing with Configuration Report Printouts Interface Cable Requirements Connecting your Printer to a ComputerPre-install Windows Printer Drivers USB Interface Serial Interface Wired Ethernet Interface Both OFF Print Server Default User ID and PasswordUser ID admin Password GreenZebraNet Internal Wireless Print Server Option Configure Using the Connectivity Wizard To use the Connectivity Wizard, complete these stepsSetup Setup Continue with step Enable the Dhcp dynamic or static IP optionSelect Dhcp and click Next Security Username and Password From the drop-down, select your Security ModeEnter the Security Username and Password Kerberos Settings section of the window, enterSetup Tabletop/Desktop Mobile Wireless Setup Wizard more than once This saves you from having to go throughWireless Signal Indicators LCD Link Status and Wireless Signal IndicatorsLink Status Indicators Bluetooth Option Configuration Setup Connecting to a Windows XP SP2 Master Device Select ‘Keep the existing drivers’ and click ‘Next’Setup Setup Setup Test Printing with Windows ‘Printer and Faxes’ menu Test Printing with Zebra Setup UtilityAfter Your Printer is Connected Copy TEST.ZPL LPT1 Changing Printer Settings This section contains the following subsectionsSettings Menu Settings MenuNext label Tear-OffPosition Just printedLabel Left Print ModeLabel Top ReprintMaximum Label Length Maximum LengthInformation Tools MenuTools Menu Change the contrast on the printer’s display Power-Up Action Set the Power-Up ActionLCD Contrast Idle DisplayView and Modify Printer Settings Calibration Head-Close Set the Head-Close ActionCalibration Load Defaults Load Printer or Print Server DefaultsManual Run a ZBI Network Menu Network MenuIP Protocol Wired or Set the IP Resolution MethodWired or View the MAC Address MAC AddressIP Port View the IP Port Value Signal View the Signal ValueChannel View the Channel Value Directed to this portReset Network Factory Print Server SettingsRfid Status Rfid MenuRfid Menu Rfid CalibrateRead Rfid Data Rfid TestB0 to B30 PowerProgramming Rfid ReadRfid Void Resets the Rfid void label counter to zeroOdometer.rfid.voidresettable Rfid TagLanguage Menu Enable ZPL OverrideLanguage Menu LanguageControl Set the Control Prefix Character Value Command Set the Format Command Prefix Value CharacterZPL Mode Set the ZPL Mode DelimiterSensor Type Select the Media Sensor Sensor MenuSensor Menu Label Sensor Set the Sensitivity of the Label SensorBaud Rate Set the Baud Rate Ports MenuPorts Menu Data Bits Set the Data Bits ValueParallelport.mode Error and status messages from the printerHost Handshake Set the Host Handshake Protocol Value Bluetooth Menu Bluetooth MenuManual Calibration Media Center Position Media GuideRfid Calibration Print Operations Determining Printer Configuration Thermal Printing Modes of PrintingDetermining Thermal Media Types Setting the Thermal Print MethodTypes of Media Roll Media Types of Media Roll and Fanfold MediaNon-Continuous Fanfold MediaOpen the printer Media LoadingAttaching the 3 inch Core Adapters Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters Coated Side of Ribbon When to Use RibbonRibbon Overview Did not leave a mark on Perform the ribbon scratch test when labels are unavailableLeft a mark on the paper Paper PrinterReplacing a Partially Used Transfer Ribbon Replacing SuppliesAdding a New Transfer Ribbon Adjusting the Print Width Adjusting the Print QualityMedia Settings Media SensingUsing the Movable Black Mark Sensor Adjusting the Movable Sensor for Black Marks or Notches Black MarksPrint Operations Adjusting the Movable Sensor for Web Gap Sensing Printing on Fan-Fold Media Print Operations Printing with Externally Mounted Roll Media Sending Files to the PrinterLocalizing the Printer with Code Pages Fonts and Your PrinterIdentifying Fonts in Your Printer ZPL FontsAsian fonts and Other Large Font Sets Getting Asian FontsPrint Operations Printer Options Label Dispenser Option 100101 102 103 Maximum Paper Weight thickness up to 180 g/m2 0.0077Cutter Option Loading Media with the Cutter Option 104105 Close the printer. Press down until the cover snaps closed106 Bluetooth Option 107Printer Network Configuration Status Label 108Maintenance Cleaning 110Cleaning the Printhead 111Media Path Cleaning 112Sensor Cleaning 113Platen Cleaning and Replacement 114115 Lift the platen out of the printer’s bottom frameFuses RTC BatteryOther Printer Maintenance 116Replacing the Printhead 117118 119 120 121 122 Troubleshooting This section provides troubleshoots procedures124 Error MessagesError Messages Has been detected Status light steady red125 126 Printing IssuesPrinting Issues 127 128 129 Ribbon ProblemsRibbon Problems 130 Communications ProblemsCommunications Problems 131 Miscellaneous IssuesMiscellaneous Printer Problems Rfid Troubleshooting 132133 Printer DiagnosticsPower-On Self Test Configuration Report 134Print Quality Report 135Slightly dark 136Too dark Too light 137In-spec 138 Reset Printer Factory DefaultsReset Network Factory Defaults Communication Diagnostics Test 139140 Information about using the control panel and accessingSensor Profile Menus141 Sensor Profile Media Section142 Appendix Interface Wiring Pin Description Serial Port Interface144 Appendix Dimensions This section provides external printer dimensionsExternal ZD500 Series Printer Dimensions 146Label Dispenser 148
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ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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