Zebra Technologies ZD500 manual Printer Diagnostics, Power-On Self Test, 133

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Troubleshooting

Printer Diagnostics

Printer Diagnostics

Diagnostic reports, calibrations procedures, restoring factory defaults and other diagnostics provide specific information about the condition of the printer. The procedures sample printouts and provide specific information that helps determine the operating conditions for the printer.

Important • Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen roller. To prevent this from happening, check the print width, and ensure that the width is correct for the media that you are using.

Each self test is enabled by pressing a specific control panel key or combination of keys while turning on (I) the printer power. Keep the key(s) pressed until the first indicator light turns off. The selected self test automatically starts at the end of the Power-On Self Test.

Note •

• When performing these self tests, do not send data to the printer from the host.

•If your media is shorter than the label to be printed, the test label continues on the next label.

•When canceling a self test prior to its actual completion, always reset the printer by turning it off (O) and then on (l).

•If the printer is in dispense mode and the liner is being taken up by the applicator, the operator must manually remove the labels as they become available.

Power-On Self Test

A Power-On Self Test (POST) is performed each time the printer is turned on (l). During this test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of this self test, only the STATUS LED remains lit. When the Power-On Self Test is complete, the media is advanced to the proper position.

To initiate the Power-On Self Test, complete these steps:

1.Turn on (I) the printer.

The POWER LED illuminates. The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests. All messages during the POST display in English; however, if the test fails, the resulting messages cycle through the international languages as well.

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ZD500 Series™ Thermal Transfer Printer User’s Guide

P1062653-002 Rev. A

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Page 144 Page 146
Contents ZD500 Series Page Iii Compliance and Regulatory StatementsIndustry Canada IC Warning Canadian DOC Compliance StatementBrasil Aviso da Anatel Japan Restricted FrequenciesKorean Compliance Statement Taiwan Restricted FrequenciesEuropean Regulatory Information NCC Bluetooth 2.1 + EDR Wlan Radio SpecificationRfid Radio Specification ViiDocument Conventions Environmental ManagementViii Document ConventionsContents Print Operations Printer ConfigurationTroubleshooting 123 MaintenancePrinter Options Appendix Dimensions Appendix Interface Wiring 143Xii ZD500 Series Thermal Printers IntroductionZD500 Series printer options ZD500 Series printer featuresIntroduction Unpack and Inspect the Printer What’s in the Box?Printer Features Printer FeaturesPrinter Features Printer Features Cutter Option Left Option button Control PanelPrinter is ready Printer Status Indicator LightTypical Home Menu Control Panel Display Menu and Status IconsExit and return to the Idle Display Figure Printer Control Panel DisplayNavigation Navigating through Screens in the MenuLeft Arrow or Right Arrow To scroll through the items in a User menu, pressIndicates an available action Press Select  button or press RightRfid Control Panel Menu MapBasic Printer Setup Overview SetupNon-Operating and Storage Temperature and Humidity Operating Temperature and HumiditySelect a Location for the Printer Both 40 to 140F -40 to 60C To 85% non-condensingAttaching Power Media Storage Tips Preparing and Handling MediaSet Media Print Method Setting the Printer Menu and Report Display LanguageInstructions for media loading Loading Roll MediaSetup Guides Loading Transfer Ribbon Setup Setup Setup Test Printing with Configuration Report Printouts Pre-install Windows Printer Drivers Connecting your Printer to a ComputerInterface Cable Requirements USB Interface Serial Interface Wired Ethernet Interface User ID admin Password Print Server Default User ID and PasswordBoth OFF GreenZebraNet Internal Wireless Print Server Option To use the Connectivity Wizard, complete these steps Configure Using the Connectivity WizardSetup Setup Select Dhcp and click Next Enable the Dhcp dynamic or static IP optionContinue with step Enter the Security Username and Password From the drop-down, select your Security ModeSecurity Username and Password Kerberos Settings section of the window, enterSetup Tabletop/Desktop Mobile This saves you from having to go through Wireless Setup Wizard more than onceLink Status Indicators LCD Link Status and Wireless Signal IndicatorsWireless Signal Indicators Bluetooth Option Configuration Setup Select ‘Keep the existing drivers’ and click ‘Next’ Connecting to a Windows XP SP2 Master DeviceSetup Setup Setup After Your Printer is Connected Test Printing with Zebra Setup UtilityTest Printing with Windows ‘Printer and Faxes’ menu Copy TEST.ZPL LPT1 This section contains the following subsections Changing Printer SettingsSettings Menu Settings MenuPosition Tear-OffNext label Just printedLabel Top Print ModeLabel Left ReprintMaximum Length Maximum Label LengthTools Menu Tools MenuInformation LCD Contrast Power-Up Action Set the Power-Up ActionChange the contrast on the printer’s display Idle DisplayHead-Close Set the Head-Close Action View and Modify Printer Settings CalibrationManual Load Defaults Load Printer or Print Server DefaultsCalibration Run a ZBI Network Menu Network MenuWired or View the MAC Address Wired or Set the IP Resolution MethodIP Protocol MAC AddressChannel View the Channel Value Signal View the Signal ValueIP Port View the IP Port Value Directed to this portFactory Print Server Settings Reset NetworkRfid Menu Rfid MenuRfid Status Rfid CalibrateRfid Test Read Rfid DataProgramming PowerB0 to B30 Rfid ReadOdometer.rfid.voidresettable Resets the Rfid void label counter to zeroRfid Void Rfid TagLanguage Menu Enable ZPL OverrideLanguage Menu LanguageZPL Mode Set the ZPL Mode Command Set the Format Command Prefix Value CharacterControl Set the Control Prefix Character Value DelimiterSensor Menu Sensor MenuSensor Type Select the Media Sensor Label Sensor Set the Sensitivity of the Label SensorPorts Menu Ports MenuBaud Rate Set the Baud Rate Data Bits Set the Data Bits ValueHost Handshake Set the Host Handshake Protocol Value Error and status messages from the printerParallelport.mode Bluetooth Menu Bluetooth MenuCenter Position Media Guide Manual Calibration MediaRfid Calibration Print Operations Thermal Printing Modes of Printing Determining Printer ConfigurationTypes of Media Setting the Thermal Print MethodDetermining Thermal Media Types Non-Continuous Types of Media Roll and Fanfold MediaRoll Media Fanfold MediaAttaching the 3 inch Core Adapters Media LoadingOpen the printer Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters Ribbon Overview When to Use RibbonCoated Side of Ribbon Left a mark on the paper Perform the ribbon scratch test when labels are unavailableDid not leave a mark on Paper PrinterAdding a New Transfer Ribbon Replacing SuppliesReplacing a Partially Used Transfer Ribbon Adjusting the Print Quality Adjusting the Print WidthMedia Sensing Media SettingsUsing the Movable Black Mark Sensor Black Marks Adjusting the Movable Sensor for Black Marks or NotchesPrint Operations Adjusting the Movable Sensor for Web Gap Sensing Printing on Fan-Fold Media Print Operations Sending Files to the Printer Printing with Externally Mounted Roll MediaIdentifying Fonts in Your Printer Fonts and Your PrinterLocalizing the Printer with Code Pages ZPL FontsGetting Asian Fonts Asian fonts and Other Large Font SetsPrint Operations Printer Options 100 Label Dispenser Option101 102 Cutter Option Maximum Paper Weight thickness up to 180 g/m2 0.0077103 104 Loading Media with the Cutter OptionClose the printer. Press down until the cover snaps closed 105106 107 Bluetooth Option108 Printer Network Configuration Status LabelMaintenance 110 Cleaning111 Cleaning the Printhead112 Media Path Cleaning113 Sensor Cleaning114 Platen Cleaning and ReplacementLift the platen out of the printer’s bottom frame 115Other Printer Maintenance RTC BatteryFuses 116117 Replacing the Printhead118 119 120 121 122 This section provides troubleshoots procedures TroubleshootingError Messages Error Messages124 Has been detected Status light steady red125 Printing Issues Printing Issues126 127 128 Ribbon Problems Ribbon Problems129 Communications Problems Communications Problems130 Miscellaneous Printer Problems Miscellaneous Issues131 132 Rfid TroubleshootingPower-On Self Test Printer Diagnostics133 134 Configuration Report135 Print Quality ReportToo dark 136Slightly dark In-spec 137Too light Reset Network Factory Defaults Reset Printer Factory Defaults138 139 Communication Diagnostics TestSensor Profile Information about using the control panel and accessing140 MenusSensor Profile Media Section 141142 Appendix Interface Wiring 144 Serial Port InterfacePin Description This section provides external printer dimensions Appendix Dimensions146 External ZD500 Series Printer DimensionsLabel Dispenser 148
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ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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