Zebra Technologies ZD500 manual Communications Problems, 130

Page 142

130

Troubleshooting

Communications Problems

Communications Problems

Table 4 identifies problems with communications, the possible causes, and the recommended solutions.

Table 4 • Communications Problems

Problem

Possible Cause

Recommended Solution

 

 

 

A label format was sent to

The communication

Check the printer driver or software

the printer but was not

parameters are incorrect.

communications settings (if applicable).

recognized. The DATA

 

 

 

If you are using serial communication, check

light does not flash.

 

 

the serial port settings. See PORTS Menu

 

 

 

 

on page 72.

 

 

 

 

 

If you are using serial communication, make

 

 

sure that you are using a null modem cable or

 

 

using a null modem adapter.

 

 

 

 

 

Check the printer’s handshake protocol setting.

 

 

The setting used must match the one being

 

 

used by the host computer. See PORTS Menu

 

 

on page 72 for the Host Handshake menu item.

 

 

 

 

 

If a driver is used, check the driver

 

 

communication settings for your connection.

 

 

 

A label format was sent to

The serial communication

Ensure that the flow control settings match the

the printer. Several labels

settings are incorrect.

host system.

print, then the printer

 

 

 

Check the communication cable length.

skips, misplaces, misses, or

 

 

 

 

Check the printer driver or software

distorts the image on the

 

label.

 

communications settings (if applicable).

 

 

 

A label format was sent to

The prefix and delimiter

Verify the prefix and delimiter characters. See

the printer but was not

characters set in the printer

LANGUAGE Menu on page 69 -COMMAND

recognized. The DATA

do not match the ones in the

CHAR and DELIMITER CHAR.

light flashes but no

label format.

 

printing occurs.

 

 

Incorrect data is being sent

Check the communication settings on the

 

 

to the printer.

computer. Ensure that they match the printer

 

 

settings.

 

 

 

 

 

If the problem continues, check the label

 

 

format.

 

 

 

P1062653-002 Rev. A

ZD500 Series™ Thermal Transfer Printer User’s Guide

1/16/2014

Page 141 Page 143
Image 142
Page 141 Page 143
Contents ZD500 Series Page Compliance and Regulatory Statements IiiBrasil Aviso da Anatel Canadian DOC Compliance StatementIndustry Canada IC Warning Japan Restricted FrequenciesKorean Compliance Statement Taiwan Restricted FrequenciesEuropean Regulatory Information NCC Rfid Radio Specification Wlan Radio SpecificationBluetooth 2.1 + EDR ViiViii Environmental ManagementDocument Conventions Document ConventionsContents Printer Configuration Print OperationsTroubleshooting 123 MaintenancePrinter Options Appendix Dimensions Appendix Interface Wiring 143Xii Introduction ZD500 Series Thermal PrintersZD500 Series printer features ZD500 Series printer optionsIntroduction What’s in the Box? Unpack and Inspect the PrinterPrinter Features Printer FeaturesPrinter Features Printer Features Cutter Option Control Panel Left Option buttonPrinter Status Indicator Light Printer is readyControl Panel Display Menu and Status Icons Typical Home MenuPrinter Control Panel Display Exit and return to the Idle Display FigureNavigating through Screens in the Menu NavigationIndicates an available action To scroll through the items in a User menu, pressLeft Arrow or Right Arrow Press Select  button or press RightControl Panel Menu Map RfidSetup Basic Printer Setup OverviewSelect a Location for the Printer Operating Temperature and HumidityNon-Operating and Storage Temperature and Humidity Both 40 to 140F -40 to 60C To 85% non-condensingAttaching Power Preparing and Handling Media Media Storage TipsSetting the Printer Menu and Report Display Language Set Media Print MethodLoading Roll Media Instructions for media loadingSetup Guides Loading Transfer Ribbon Setup Setup Setup Test Printing with Configuration Report Printouts Pre-install Windows Printer Drivers Connecting your Printer to a ComputerInterface Cable Requirements USB Interface Serial Interface Wired Ethernet Interface Both OFF Print Server Default User ID and PasswordUser ID admin Password GreenZebraNet Internal Wireless Print Server Option Configure Using the Connectivity Wizard To use the Connectivity Wizard, complete these stepsSetup Setup Select Dhcp and click Next Enable the Dhcp dynamic or static IP optionContinue with step Security Username and Password From the drop-down, select your Security ModeEnter the Security Username and Password Kerberos Settings section of the window, enterSetup Tabletop/Desktop Mobile Wireless Setup Wizard more than once This saves you from having to go throughLink Status Indicators LCD Link Status and Wireless Signal IndicatorsWireless Signal Indicators Bluetooth Option Configuration Setup Connecting to a Windows XP SP2 Master Device Select ‘Keep the existing drivers’ and click ‘Next’Setup Setup Setup After Your Printer is Connected Test Printing with Zebra Setup UtilityTest Printing with Windows ‘Printer and Faxes’ menu Copy TEST.ZPL LPT1 Changing Printer Settings This section contains the following subsectionsSettings Menu Settings MenuNext label Tear-OffPosition Just printedLabel Left Print ModeLabel Top ReprintMaximum Label Length Maximum LengthTools Menu Tools MenuInformation Change the contrast on the printer’s display Power-Up Action Set the Power-Up ActionLCD Contrast Idle DisplayView and Modify Printer Settings Calibration Head-Close Set the Head-Close ActionManual Load Defaults Load Printer or Print Server DefaultsCalibration Run a ZBI Network Menu Network MenuIP Protocol Wired or Set the IP Resolution MethodWired or View the MAC Address MAC AddressIP Port View the IP Port Value Signal View the Signal ValueChannel View the Channel Value Directed to this portReset Network Factory Print Server SettingsRfid Status Rfid MenuRfid Menu Rfid CalibrateRead Rfid Data Rfid TestB0 to B30 PowerProgramming Rfid ReadRfid Void Resets the Rfid void label counter to zeroOdometer.rfid.voidresettable Rfid TagLanguage Menu Enable ZPL OverrideLanguage Menu LanguageControl Set the Control Prefix Character Value Command Set the Format Command Prefix Value CharacterZPL Mode Set the ZPL Mode DelimiterSensor Type Select the Media Sensor Sensor MenuSensor Menu Label Sensor Set the Sensitivity of the Label SensorBaud Rate Set the Baud Rate Ports MenuPorts Menu Data Bits Set the Data Bits ValueHost Handshake Set the Host Handshake Protocol Value Error and status messages from the printerParallelport.mode Bluetooth Menu Bluetooth MenuManual Calibration Media Center Position Media GuideRfid Calibration Print Operations Determining Printer Configuration Thermal Printing Modes of PrintingTypes of Media Setting the Thermal Print MethodDetermining Thermal Media Types Roll Media Types of Media Roll and Fanfold MediaNon-Continuous Fanfold MediaAttaching the 3 inch Core Adapters Media LoadingOpen the printer Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters Ribbon Overview When to Use RibbonCoated Side of Ribbon Did not leave a mark on Perform the ribbon scratch test when labels are unavailableLeft a mark on the paper Paper PrinterAdding a New Transfer Ribbon Replacing SuppliesReplacing a Partially Used Transfer Ribbon Adjusting the Print Width Adjusting the Print QualityMedia Settings Media SensingUsing the Movable Black Mark Sensor Adjusting the Movable Sensor for Black Marks or Notches Black MarksPrint Operations Adjusting the Movable Sensor for Web Gap Sensing Printing on Fan-Fold Media Print Operations Printing with Externally Mounted Roll Media Sending Files to the PrinterLocalizing the Printer with Code Pages Fonts and Your PrinterIdentifying Fonts in Your Printer ZPL FontsAsian fonts and Other Large Font Sets Getting Asian FontsPrint Operations Printer Options Label Dispenser Option 100101 102 Cutter Option Maximum Paper Weight thickness up to 180 g/m2 0.0077103 Loading Media with the Cutter Option 104105 Close the printer. Press down until the cover snaps closed106 Bluetooth Option 107Printer Network Configuration Status Label 108Maintenance Cleaning 110Cleaning the Printhead 111Media Path Cleaning 112Sensor Cleaning 113Platen Cleaning and Replacement 114115 Lift the platen out of the printer’s bottom frameFuses RTC BatteryOther Printer Maintenance 116Replacing the Printhead 117118 119 120 121 122 Troubleshooting This section provides troubleshoots procedures124 Error MessagesError Messages Has been detected Status light steady red125 Printing Issues Printing Issues126 127 128 Ribbon Problems Ribbon Problems129 Communications Problems Communications Problems130 Miscellaneous Printer Problems Miscellaneous Issues131 Rfid Troubleshooting 132Power-On Self Test Printer Diagnostics133 Configuration Report 134Print Quality Report 135Too dark 136Slightly dark In-spec 137Too light Reset Network Factory Defaults Reset Printer Factory Defaults138 Communication Diagnostics Test 139140 Information about using the control panel and accessingSensor Profile Menus141 Sensor Profile Media Section142 Appendix Interface Wiring 144 Serial Port InterfacePin Description Appendix Dimensions This section provides external printer dimensionsExternal ZD500 Series Printer Dimensions 146Label Dispenser 148
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ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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