Nortel Networks 1000 manual Agent and Supervisor features, Logging in an Agent

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Agent and Supervisor features

This section describes the login features that are common to the Call Center Agent and Supervisor, which are:

•“Logging in an Agent” on page 15

•“Logging in with Agent ID and Multiple Queue Assignments” on page 16

•“Logging out an Agent” on page 20

Logging in an Agent

Use the Agent Login to enter an Automatic Call Distribution (ACD) queue. If an Agent ID is assigned to you, the display screen prompts you to enter a four-digit code.

1. Lift the handset.

2. Press the InCalls key.

3.If “Enter Agent ID” appears on the screen, use the dial pad to enter your ID.

4.Press the # key. The phone goes into a Not Ready state.

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Contents IP Phone Page Revision history Revision history Contents Accessories Nortel IP Phone Key Expansion Module KEM About the Phone Basic featuresAbout the Phone IP Phone Telephone controlsGoodbye Hold Message Services items Directory Mute About the Phone IP Phone LCD display screen Telephone displayLogging in an Agent Agent and Supervisor featuresLogging in with Agent ID and Multiple Queue Assignments Using Agent ID and MQA login options To log Using Default Login To log out Logging out an AgentAgent features Answering ACD callsTo answer the call Goodbye Using Force CallTo enable call forcing for headset users To terminate the callUsing Activity code ServicesTo record activities Using Not Ready Using EmergencyPlacing or answering non-ACD calls To place a callTo answer a call To answer a call from your supervisor Contacting your supervisorTo place a call to your supervisor To return to the ACD callTo conference in your supervisor during a call in progress Goodbye Using Answer Agent Supervisor featuresUsing the Agent key Using Answer EmergencyAgent’s status Using Interflow Using Call AgentUsing Night Service To activate Night ServiceTo transition to Night Service Observing a call To deactivate Night ServiceNortel IP Phone Key Expansion Module KEM AccessoriesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Index Index Page Copyright 2006 Nortel Networks. All rights reserved

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1000 specifications

Nortel Networks 1000, commonly known as the Nortel 1000, represents a significant advancement in telecommunications technology during its era. Launched in the 1990s, this digital switch was pivotal for telecom service providers, emphasizing flexibility, scalability, and performance. Its design catered to a variety of applications, making it an ideal choice for both large corporations and smaller enterprises.

One of the standout features of the Nortel 1000 was its modular architecture. This design enabled users to customize their systems based on specific needs, easily incorporating additional modules and capabilities as required. The modularity allowed for seamless upgrades and expansions, making it a cost-effective solution for growing businesses. The Nortel 1000 also supported Voice over IP (VoIP) technology, which revolutionized traditional telephony services. By converting voice signals into digital data, it facilitated more efficient transmission over the internet, reducing costs associated with traditional long-distance calls.

In terms of reliability, the Nortel 1000 was engineered with high availability in mind. Redundant power supplies and failover mechanisms ensured that telecom services remained uninterrupted, even in the event of hardware failures. Furthermore, Nortel incorporated robust security features, including encryption and authentication protocols, to safeguard communications and protect sensitive information.

The system also supported advanced telephony features such as call forwarding, voicemail, conferencing, and automated attendant services. These features enhanced user experience and efficiency, making the Nortel 1000 an appealing choice for businesses seeking to optimize their communication processes. The switch was also capable of integrating with existing legacy systems, which mitigated the cost and complexity associated with transitioning to newer technologies.

Nortel Networks placed a significant emphasis on user-friendly management with the Nortel 1000. The intuitive interface allowed system administrators to monitor performance, configure settings, and manage users with relative ease. This focus on usability contributed to the overall appeal of the Nortel 1000 in a rapidly evolving telecommunications landscape.

In conclusion, the Nortel Networks 1000 set a benchmark for digital switching technologies in its time. Its modularity, support for VoIP, reliability, and advanced feature set made it a robust solution for modern telecommunications needs, and its legacy continues to influence the industry today.